There were roaches in my room 238 and the bed wasn’t study! No variety in the food No shrimp just fish For breakfast no local food ( lakh) Thanks

I was very pleased with the stff. The restaurant reservations and access could be improved.

The hotel itself is beautiful but the food could not be any worse. I actually got food poisoning on the second day of this trip because of how bad it was. If you are cultured at all, you will not enjoy the food. The room was nice, views were nice, but food is too important. After day 2, I just stopped eating. I heard it’s still new so hopefully they can resolve this.

Which they had better bed to much noise

Excellent vacation

Bugs in swim up pool

I love the whole safe very friendly and nice may god bless them

The staff aren’t that welcoming and looked very stiff, especially at the restaurant Yassa.They don’t smile or even great you accordingly and never ask if we need something. At occasion, I would ask for a beverage and the staff member would simply point me the dispensers and doesn’t bother bring it over as I was in the middle of my meal. However, a huge shout out to the staff member DIARRA SARR. She was the only staff member with an acceptable client service. She was very welcoming and engaging. Overall, the staff needs more training when it comes to client servicing. Cleanliness wise, the hotel can do a better job as I noticed molds on the shower walls and a lots of ants in the toilets. The staff do not know how to properly clean the mirrors as there was tissu or fabric residue on them. My biggest chock has been a flooding in the bathroom after the rain. My friend almost fell to break her neck as she unexpectedly stepped into water as she woke up and tried to use the toilet.Then, I literally was mopping the bathroom floor at 6am on Sunday. Even on Friday night after the rain, when I reached my room, I noticed that the floor by the right side of the closet and the refrigerator was wet. Overall it was quite disappointing for a 5 Stars ⭐️ hotel.

Average at Best! Front Desk: lacks adequate English speaking service agents. I understand it's located in a foreign country, but there should be at least one multilingual personnel on duty during each shift. Buffet: plenty of section but lacks quality. Restuarants: This was truly a shock. Each specialty restaurant is basically the buffet on a smaller scale. There is no a la carte menu. There is no need to visit or waste time making a reservation. Just go to the buffet. The grill chicken by the pool was actually not bad and made up for the lack luster lunch buffet selections. Rooms: The rooms were clean, and housekeeping was adequate. They can provide better quality towels. The towels are very small and thin. You will need to request additional towels. You're better off getting fresh towels from the pool to use for your evening showers and then exchanging them the next day. The Pool: The pool with the bar can get very crowded but there are other pools that are enjoyable and not crowded. The beach: nothing to write home about. It's a small stretch. If you walk up further out, the beach has litter everywhere. The water had seaweed but was enjoyable but not the best. If you're looking to cut calories and drop a few pounds, this is the place for you!! Overall, just try another beach resort that is located in Saly.

I love how attentive and helpful the staff were

The service was really bad. Room service cleaned our room and left it unlocked.

A lot of ants in the bedroom and roaches in the bathroom at night

Check in was rushed and a little unprofessional. They collected our information and charged my card for the property tax. They then tied the bracelets around our wrists and handed me an envelope with the room info printed. Any other information that was provided to us (directions to our room, help with our luggage, etc.) was a rushed answer to our questions. What really pissed me off was the fact that they omitted to include in the envelope two red cards that we were supposed to use to check out pool towels. I only found out about the need to have those cards when I embarrassed myself showing up at the pool with my room towel whereas everybody else has a pinkish, and larger towel. When I asked a hotel employee, he told me that I was supposed to have a red card to check out such towels. I went to the front desk and was told that the reason I did not receive the cards is probably because they ran out when I checked in. They could at least inform me of the situation. On 6/19/2023 while I was napping with my wife after lunch, we were suddenly woken up by an employee that let himself into our room in order to put water in refrigerator. We both jumped because we were undressed and he did not announce himself prior to badging in. I am very disappointed at the level of service we received and I am even suspecting that everyone is not treated the same over there. Definitely not a 5-star hotel.

Food isn't great. Best to reserve at their 3 restaurants where the food is better.

Booked this hotel for 9 nights. Check-in went well and our room was beautiful. All of our interactions with staff were great. My biggest complaint is the food. I’ve travelled all over the world and have had wonderful experiences at RIU brand resorts hence why I was open to staying at the the Senegal location. My one and only complaint is all about the FOOD! Buffet food is buffet food at no point do i expect top tier when it comes to buffet. However i do expect flavors of the country I am in. The Senegal section was abysmal. It was a poor representation of the delicious foods and cuisine Senegal is known for. I ate at local spots in the area and then also in Dakar and the Gambia. In comparison to the so called Senegal section of the buffet it wasn’t even a contest. I would ask that management consider hiring people who indeed know how to cook true Senegalese dishes. My last comment re: food are the specialty restaurants. No one wants to put on beautiful garments and have an evening out at the buffet. It’s understandable for the main restaurant but to not have to cook to order on the speciality restaurants is substandard for the money that your guest are paying. Due to our disappointment with the food we ended up planning an impromptu trip to the Gambia for a couple nights just to get a break from the holiday crowd and bad food. Sidebar: the Gambia was great definitely visit if you can. Again, the staff at the hotel are amazing. The property is well kept and beautiful.

Just perfect !

They could not pull up my reservation Had to book a second room Got charged for both

Everything Beautiful!

Hello. We really enjoyed our time, kids and I were super duper happy. The room could be cleaner, honestly (hairs on the covers, spider nets behind the toilet's door, ants on the sofa...) . But overall, it was a good experience.

We had a good stay in RIU baobab the food was amazing the rooms was ok but could do better Their spa is the baddest spa I have ever been I dnt recommend it at all we had a massage session witch was good also for the night activities they can do better I think

Great place we’ll definitely come

Ok

beautiful property/ resort. family friendly, dinning and entertainment options. staff was welcoming and helpful. A bit far from the city center. beds are uncomfortable and cheap furniture ( bathroom shelf broke). the club could use a better Dj and the drinks could be better.

Check in /out process should be better. We spent 2 hours in the checkin process :( Pool 🏊‍♂️ area is available up to 7PM while we able to check in at 5:30pm.

Poor customer service,

We loved our stay. Many simple choices to suit everyone. The beach is absolutely beautiful, pools are also a great choice to relax. Food is really good. Loved the various choices of fresh fruit and there is even a really cute small shop with very nice souvenirs. Perfect stay! Will definitely go back :)

better training for the stuff

The food at the Asian resto was not up to par. Overall the stay was enjoyable for all ages.

It was amazing , the service was excellent , the staff friendly , rooms were very clean

I absolutely loved everything about my stay. The environment was spotless, the staff were awesome, and almost everything was inclusive for an affordable price! Will be back in the future!

The check-in process was terrible. We arrived at 2:30pm and was told the room wouldn’t be ready until 3pm. We checked back at 3pm and the room was still not ready the front desk attend told me he was going to walk to the room to see if it’s ready and when became back still didn’t let me know whether the room was ready or not. I had to consistently keep asking for an update. She. The room was finally ready our luggages in the lobby were never brought to the room and I had to go back and get it myself when I was already told it would be brought to my room. Mind you I’m traveling with my my family (including 2 toddlers). I wish they were more organized.

Excellent