The staff were excellent.

The Staff is excellent, very professional and very friendly. In addition, the housekeeping is first rate.

Beautiful location along the River between the Monument and Belém Tower. Very accessible to downtown Lisbon and public transportation.

Some front desk agents are rude

Staff were very friendly and helpful. The location is good although the trams can be a bit noisy. The spa could use some maintenance, but overall our stay was excellent. Don't miss the Michelin-starred restaurant!

2nd time I have stayed here. Love it!

Beautiful hotel and location was perfect. Lots to do in walking distance

Great location with great views. It also offers a Michelin-starred restaurant. The services and staff were excellent, and the room is large. Although we are not a big fan of the contemporary style. Many furniture and utilities (including toilet and sinks) look good but difficult to use.

The staff at the Altis Belem were superb. Our original room wasn’t comfortable so the manager provided a complementary room upgrade to the river view. The view was beautiful from the large balcony we enjoyed watching the sail boats and ships on the river. The particular room had no wall separating the sleeping area from the bathroom so better suited for couples or solo travelers. The bed was very comfortable we got a great night sleep! We did not realize until our second night that the hotel also offered free breakfast and the breakfast was delicious with a variety of offerings from real fruit, pastries, and a chef to make eggs your way. Make sure to get a thorough list of the hotel offerings as they are plentiful. Some of the furnishings in the hotel room appeared dated and needed modernization like usb outlets next to the bed and more convenient placement of light switches The hotel location is ideal for most tourists. Right next to the Belém tower and a short walk to Patisserie de Belem Regarding the Spa, I only booked an appointment for a manicure and pedicure and though I did not enjoy that experience I hear the other spa facilities like the gym, pool and massages are enjoyable. Overall, I would stay here again on a solo visit to Lisbon. The staff are absolutely fantastic and they made me feel comfortable in their hotel.

Great Hotel, close to the venue we were attending

Their gym is too small and limited

A beautiful hotel in a fabulous location. It is hard to figure out how to do anything like turn on the lights because it is too high tech and everything is black, the walls, floors, everything . Knowing braille would be a plus. And the lighting is poor.

Lovely

The staff was very friendly and accommodating.

Amazing Hotel! Especially loved the welcome snacks! The property is amazing.

The staff are very friendly and helpful.The food is good.

Beautiful views. Service was good, room service call never answered for us or our friends . Breakfast was ok limited options. Nice indoor pool in the spa. Quiet, nice space. For the price, nothing special didn’t feel like a luxury hotel . Our friends had water issue in their room that took 3 days to resolve, appreciate that their room was compensated, but for such a highly rated hotel they shouldn’t have needed to be in our room at times. Best part of hotel is the view of the Tagus River .

Very helpful and considerate staff. Location was perfect, nice views and access to walking..

The front desk staff and all hotel staff were wonderful to interact with, prompt, and very helpful. The spa is beautiful and the entire facility is stunning. There is a Michelin star restaurant in the lobby, as well as amazing bar, roof top, & outdoor dining area. Will absolutely be back for another visit. Thank you for your hospitality

I loved my room and the small rooftop pool was great for relaxing on the first day after too many hours of flying. The breakfast, while nice that is was complimentary- was inedible- the cured salmon tasted old and very fishy- I had to spit it out into my napkin. Not what you’d expect from a five star hotel at all. After the first breakfast I stayed away from the food and all I’d have for breakfast was two lattes and some orange juice- both of those were the only good things about that breakfast. My friend had another room (I had friends fly in from all over to celebrate my birthday in Lisbon) and I felt terrible as she had a few issues in her room- the main one being that her shower backed up and flooded the bathroom on day one. The plumber came to fix it, started the task, then left and never came back during our time there. All in all, I had a good experience, but I probably won’t book there when I come back to Lisbon.

Room was excellent , location second to none , all staff members were welcoming , and very professional at all times .

The property is excellent in all aspects.

Great hotel on the Marina, nice rooms, great breakfast, great location, the only down side is the fitness center way to small, im a bodybuilder and even when im on vacations I like to put a good workout together, but in this gym is imposible. Thankfully because is on the marina I was able to go for a good run in the mornings, for the rest is a great option.

Loved the property and convenience to most part of the city via the train and Uber. Several sites were also accessible by simply walking.

Hotel is within walking distance of Belem Tower. The staff provided suggestions for the area regarding dinner and assisted with any concerns.

Spotless. Staff very eager always helpful.can’t praise the staff and the hotel enough. Absolutely delighted with the service.

Location, a lovely hotel right on the river plus easy tram or train ride into central Lisbon.. although a bit of a walk to the stations.

This was a beautiful property that had all the amenities.

The good: - Amazing location (remember to select a room with a view to the marina to see the sunset). - The rooms and bathroom are very spacious - Nice gym - The receptionists The bad (for a 5 star hotel and price tag considered): - Outdated electronics. Our key card did not work twice within a two-night stay (not so convenient when just getting out of the spa only wearing a rope). Likewise did the electronic blinds get stuck which took rather long to fix temporarely. - Spa does not offer much (1 normal pool, 1 cold pool, 1 turkish sauna, 1 finish sauna) - Breakfast for 35€ is overpriced. Standard price in most 4 star hotels we stayed in during this trip was 12-14€ with a significantly larger selection Overall the hotel is nice but at this price range we expect better. The bad are in relation to the cost.

the location was very good ie to be in a quiet area by the river and be able to travel in to the centre. The indoor spa area was very good and clean.

We really liked the design of the rooms and breakfast was exceptional/

The staff was very frienly. Breakfast was excellent. It was nice to swim at the top on the bilding. Nice view to river. And good walk by riverside in the morning. One of the few hotels I would go again.