location

It was ok

The staff is super nice, the hotel is clean as well as the room. The breakfast was good, (It misses some sweet plates).

A few details to work on it: The hotel does not really look like the picture (the photo has been saturated with colors I think) so it was a bit difficult to identify it. Some soaps were missing. The corridor light shines until midnight and goes through the window (I needed an eye mask).

The girl at the reception was very helpful. We came very soon (7.30am) and she managed for us the full-day trip to canyon Sumidero in the same day (it costs 750 pes/per, I can recommend it, we were just 4 people with a driver/guide, only spanish speaking, but very nice). She provided a towel for us and allow us to use the hotel bathroom to wash ourselves after the night journey by bus from Oaxaca. We had a breakfast in a hotel restaurant before the trip. Wifi was without any problem and the beds were comfortable. Taxi from/to the main bus station costs 60 pes.

Just only one small bottle of water in the room. There is nothing to do in the city (but it is not a mistake of the hotel). It is good stop for 1 night to make a trip to canyon.

location is awesome, friendly staff and nice breakfast

the fact that they overcharge for tours.

The room was well air-conditioned. It felt like glory everytime we returned to our room after the long hot days of exploring. The restaurant at the hotel serves delicious food. The staff was attentive and friendly. Location was perfect as we were walking distance almost everything of our interest.

There was no hot water to shower with. We left it running for a few minutes and never felt the hot water. Eventually our showered were cold and quick.

Tours available at the hôtel.

Breakfast too light, room was little.

I love this hotel!

staff at reception is very kind, they changed my room as requested, always attentive, best service.

bed was a bit too hard and room had a slightly broken shower, sometimes hot water wasn't very hot at all.

Room was clean, good location. We can leave our baggage after check out and everything was fine

After long trip to Tuxtla Gutiérrez you can't take a shower , just used a toalete and wait to check in , personel form reception don't speak english.

It is located in the central market of the city is. Too crowded outside the hotel.

Good and quiet location

the staff in reception were very nice, the car park was secure, the location is quite central and near Parque de la Marimba,

the breakfast was included the waiter was charging for some items, the food and service was not great. the hotel looks more outdated in person than in the photos

The rooms were big. The bed was comfortable and clean

The TV set up is not portportion to the bed/ room its to one side so a little uncomfortable. Other than that it was nice

Todo

Excelente hotel

Only 1 person speaks english, so it was very difficult to order at breakfast. The portion at breakfast is small, it wasn't enough. There is no elevator at the hotel so we had to carry our lugagge to the 3rd floor. The bathroom is extremely small and very old. At night we couldnt sleep as the room was not dark thanks for the road lights and the corridor lightening.

Loved the breakfast option and the cold A/C in a muggy city. Near everything. Staff was on top of things. Pleasant lobby and restaurant. Comfortable mattresses. Maybe window panes facing street could be polarized for privacy and to minimize glare of the sun.

Bathroom way too small. Sink too awkward in placement. Door could hardly be opened unless one straddled the toilet. Water pressure too low. Fixtures need updating in bathroom. T.V. way too small no chair to sit down and Cable box needs to be affixed to a wall or on a shelf to it kept falling off the top of the T.V. where it sat precariously on the edge of the screen not good.

The rooom was nice and comfy. A good breakfast was included with the reservation and the staff is very friendly.

A vending machine for late night snacks and beverages would have been great since the nearest convenience store was 2 blocks away

Williams at the reception was ever so helpful and kind. Actually all the staff is very helpful. The hotel is well located and is overall good, clean, and comfortable. The breakfast is fine, some choices are more nourishing than others so try your luck.

The only thing we were surprised how the photos make it look a lot more modern than our room actually was. So if you don’t care about the esthetic side then it’s fine.

Basic accommodations. Clean and safe. Breakfast was very good. Staff extremely helpful. It was a good value for the price.

The staff were extremely kind and accommodating. The beds were very comfortable. Although I had some issues with a consistent wifi connection, I thoroughly enjoyed my stay at the hotel.

Problems with wifi occasionally.