The front desk was polite and professional, that's where it stops. The bar/restaurant closed at 10 even though the website and door say 1 am. This was one reason we went to this hotel. We got to the room and were welcomed to stained floors, hair in the sinks, tub and bathroom floor (the short and curly kind) alongwith a dirty toilet. The bathroom sink was completely clogged. We were only there a short time and went to a concert. On the way out, I informed the front desk about the issues and they said it would be taken care of. They asked permission to go in to the room with us gone and I told them that they could. We got back and the messes were still there along with the still standing water in the sink. The bed was awful, the heater/AC unit stunk when I turned it on. The only good part was the balcony because I could escape the room for a few minutes. I didn't know there would have been an option for photos or I would have gladly shared for everyone to see.

Positives: front desk people were very helpful, friendly, and very welcoming. That's really about it. Bed sheets looked like they were clean. Negatives: Paid $185 for an outdated hotel that wasn't clean. Carpet was stained. Room and hallways smelled like an odd combination of mold and marijuana. Bed felt like I was sleeping on a 30 year old mattress. No real amenities aside from an overpriced snack shop near the front desk. They have a restaurant, but it's only open for six hours and doesn't open until 4. No breakfast in the lobby that I saw. Parking lot was full of trash and had broken bottles in the lot. I found this out when I ran over a bottle when I left the hotel after check-in because of the previously mentioned restaurant not being open. I believe there was a wedding or a room up front for a dance club. Not a big deal, but also didn't see it mentioned in the hotel description. So if you're the type that likes to go to sleep early, then get ready to hear boom-BOOM-BOOOOM! until midnight, and this was from the top floor. Would I stay here again? Absolutely not. This hotel looks like it was nice at one time (probably in 1991), but it looks and feels like it has been neglected beside the occasional sloppy paint job. If you need to stay near tisj location because of parking and flying from the airport, there are probably better options on Industrial Highway that probably come at a better price.

Great front desk service. 2 of the 3 elevators were out of service, making for long waits. Rooms were comfortable and clean.

Unhelpful staff at the desk. Called several times from airport asking assistance with airport shuttle, but call was repeatedly placed on hold and when we called back, the calls were terminated by your staff. Staff not helpful even when needed help locating a cart to.move our luggage until much later, one of the staff got up reluctantly from her desk to look for one. Loud noises till 3 am from the hotel guests adjacent to our rooms plus cigarette smoke everywhere in my room despite booking a non-smoking rooms. Light doesn't work in one of our rooms. Fridge also doesn't work in one of our other rooms. Notified one of your staff at the desk downstairs that the fridge doesn't work, but no solutions offered. Overall terrible experience. Cannot refer your hotel and unfortunately, won't be back! Worst customer service experience.

Not so good because at times there was no water and often there was no HOT water

Rooms are need of update

Dirty carpets , dingy room,

The hotel must have been one of the greatest in the past. but it is old and not well maintained.I love using the staircase and you can not in this hotel. It looks like it has been abandoned and no longer kept clean. It actually looked like a hunted place with spiders and other insects everywhere in the stairs. Otherwise the room is very spacious and clean. The hall that was used for the occasion I went for was beautiful. I will surely stay there again but I will not use the stairs. The Parking lot could also use some clean up.