There was no parking available on site. Guest had to pay extra for parking.

Great hotel, staff very helpful and friendly, highly recommended and we will return

Good location , currently in chaos with building work . But the biggest grime is the Parking . NCP carpark next door but the Hotel has no deal in place for their customers . One has to pay everytime tbey leave and re enter the carpark and the overnight charges are just too high . The recommended cheaper place to park is too far away . So Holiday Imn get your act together and have a deal in place with NCP so your customers are not getting ripped off. Tje Room rates are pretty high too . So stop Profiteering and give a reasonable prices.

Parking situation was inconvenient or expensive

There was a mixup about room bookings. Someone tried to get in our room, we were told they were given the keys. My husband went to the reception to clear things up. Apparently there was a computer meltdown the other day, and we were not booked electronically but only on paper. Apologies were given and to compensate we were given free breakfast the next day. The manager was most apologetic and professional, ready to help and had a smile on her face.

Love it everytime we visit. Friendly staff, nice breakfast and clean/quiet rooms

Food, sanity, room, service all are great

A clean and comfortable room. Good location. Good breakfast and excellent service.

The renovation going on made the entry and exit very cumbersome and risky

Very Good stay

We stayed at the Holiday Inn for 2 nights in total. Our original room was a 2 double bed room. When we first got our room we were happy. It had a connecting door to the room next door which we didnt think anything of. That was until our neighbours came back. We could hear everything (even the noise of the spoon stirring in their cup). They had a very noisy child who cried constantly and they spoke very loudly. As the connecting door was just a door (not soundproofed or a fire door) it really sounded like they were in the room with us. Their child constantly tried to open the door which scared my autistic daughter and very little sleep was had that night. The next day when we came back from our day out, my daughter was very unsettled, worried about another noisy night of no sleep, so i went and spoke to reception to see what could be done. I spoke to Claire who was a god send. She fully understood the struggle i faced with my daughter and went out her way to help. I offered to pay extra to be put in a room with no connecting door and said i didnt mind if the room only had 1 bed but she took care of everything, moving us to the eigth floor, where the traffic noise was much quieter, and to a room with one double bed but no connecting door (hurrah!). This room was much more spacious and so much quieter. The relief on my daughters face was priceless. I cant thank Claire enough for her help and understanding. We had breakfast each day which was full of variety and well stocked.

Welcome was great Room was absolutely clean However We were in room 630 and the noise from vehicles went on the entire night...

Service was excellent, room and corridor carpet look bit dirty but overall rooms were good and service was excellent.

From the minute we checked in the service was exceptional - attentive receptionist , helpful and friendly waiters at breakfast and dinner made our stay comfortable and enjoyable. We love this hotel and have visited before AND will definitely visit again. An extra special shout out to Francisco our breakfast waiter who was simply the best !!! Tip: Ask for a high floor quiet room as traffic can be loud

Lovely hotel with very friendly and helpful staff, room was very large with 2 double beds and nice to have a bath in the room which you dont often get now. Disabled parking free just outside the door.

The staff are excellent, location is great, the refurb is top quality.

The hotel is nice, with spacious rooms. Plenty of towels, iron, ironing board. The internet worked very well. I didn't need them to change the towels every day, but they did. Good breakfast. One thing: the hotel is a little difficult to access on foot. Whether going north or south, it's hard to exit the parking lot and find a crossing. Walking to the university every day, most of us would just run across the street when traffic allowed.

Lovely central hotel. Very clean

Very helpful staff, great room, looks like it was recently refurbished

Lovely staff. Great location and lovely room.

Easy access surroundings

Nice and friendly staffs

Great stay

Good for family.

Love the fact that there’s 2 double beds in the rooms. Great breakfast. Staff welcoming and friendly, always smiling.

The room was large and bright, the bathroom was super clean and the beds were especially comfortable! The food was lovely too and there was a large range to choose from for breakfast. There was however an incident where the fire alarm went off and we had to evacuate the building half dressed at midnight. Staff were very responsive and so were the local fire team. The matter in my opinion has already been handled by the duty manager. I will definitely be back again to stay with other family members.

All good. No issues. Breakfast is very reasonably priced.

Continues to be a great location with excellent staff

Clean hotel, friendly and helpful staff.

There is no safe in the room and the wifi is really bad at the room other then that above average room size and decent bed size.

We couldn’t fault the hotel at all They made our weekend stay Staff very helpful booking taxi’s For us & just very helpful, friendly & went the extra mile

Would be nice if there was better discounted parking.