The place advertises an old façade and yet it's a cruddy new build. The rooms felt shabby and post Soviet. The shower was terrible. It's also not near a single thing. Even though the listing says it's downtown. Not a store, not a bar, not a restaurant, nothing. But the big piece is that they actually have no Wi-Fi in the rooms? I mean, it's 2024. Give me a break. The place was dismal and I'll never go there again and I'm angry that hotels.com lets things advertise the way they do.

Dated, run down and just unpleasant. Room was not serviced at all in the four nights we stayed, hot water was turned off for maintenance in the morning, surely this should be done overnight when guests are sleeping. Fire alarm went off, staff did not know what to do, fire exit almost blocked by two large skips. Extraction fan stuffed full of toilet paper, iron leaked and did not have a current PAT certificate as did the kettle. Saturday morning early deliver right under window, surely use the delivery bay. Room smells of damp. Bath not cleaned, slip mat was full of hair, mould in shower curtain and on tile grout, two small bottles of shower gel for two adults for four nights and when I say small I mean small. Bed very uncomfortable. Hotel needs a complete refurbishment. On check out day our door was knocked twice before our official leaving time to see if we had gone. Would we stay here again - hell no!

A room in the basement without window. The smell was not good. Not a nice place.

The company was the worst company. I've ever known in my life. We was not able to get to our room due because they messed up. The dates recommend anybody's trying to Use this company have second thoughts. Because it's the worst hoilday company I've ever seen.

Proabablt the worst hotel iv ever stayed in, onky picked it dur yo the location, which is a readon i also expecetdd it to be 100% better than it was. Was no hot water between 10am and 3pm, we asked for a refund which was refused by staff or ahould i say they had ang excuse not yo offer a refind or partial refund as we were not notified prior to check in. Room was smelly, didnt appear to be overly clean, toliet flushed but with 99% struggle from the plumbing side of it, wouldnt flush toliet roll. The curtain pole fell of tge wall when i tried closing them at night time. We also had a door in the room which lead to another resdients room which wasnt the issue it was the nose qe could hear, could here them soeaking on the phone, using the toliet, and even openeing cans. We also werent told about the paid parking, so i had to pay £15 for 2 days. I personally would avoid this hotel untill they sort and upgrade this establishment, becasue what an absolute shame it was for such a good location.

We were in town for a wedding which started at 13:30. I arrived at the hotel early roughly 12:30 to leave bags and potentially get an early check in as I had been advised to do by the hotel on the day before the event. The woman at the front desk informed us that they couldn't offer an early check in but she would leave a note at the front desk saying we would be back late. This either didnt happen or the message was lost because when we arrived back after the event had finished we were told that they had given our room away. This was around 02.00 on a bank holiday Sunday and we were told "I dont know what you want me to do" after standing about arguing with the front desk for about 10 minutes we were offered an out of service room that had no lights. Obviously we took it as it was either that or nothing but the situation itself was shocking to say the least. How can you pay money for something up front and then not be provided the thing you paid for. Pure greed on the part of the hotel. I felt sorry for the guy on the front desk who i genuinely believe hadn't been informed about us coming and he did give us a complimentary breakfast however I didnt feel like this was enough. I would recommend staying elsewhere.

The Hotel is very run down. The double glazing is sub standard as road noise was very audible. The photos are clearly old and not representative of the current state. We even had to put up with a delivery being made via a fire escape at 05:30 one morning.

Very helpful checkin

Staff have poor service first experience was walking into reception where the lady was on her phone, followed by her asking “can I help or you just standing there?” In the most sarcastic way possible. Secondly wanted to keep our bags at the hotel on day of checkout and had to pay extra for this service, I’ve never had this in any hotel I’ve stayed at before. Room was of decent quality as only a 1 night stay but if was staying for more than 2 nights it’s a big No! Shower wasn’t the cleanest and very dingy, room had poor view and overall not a great experience. To conclude, this hotel will do fine for a 1/2 night stay if you only plan to use it to sleep in, apart from that I’d recommend elsewhere.

Had the windowless room which makes you feel like you're in a prison cell, when I asked to change the room it took me 5 calls before I could get through to reception who were very rude and abrupt. When I asked if I could pay for an upgrade to a room with a window..... I was told 'no we have already overbooked by 6 rooms'. Customer service is terrible

to find this place you see the back of it the entrance is round the back and down the slope, your greeted with 1970's style plastic flowers in the hanging baskets, you enter and its dark the room was all dark wood and bland colouring i wanted parking which they had at an extra cost per day this was not in the blurb was it worth the nearly 400 quid plus another 15 quid for parking for the 2 night stay considering its about a 20 min walk in to Edinburgh nope it was not

This just about a 3 star hotel. The staff were good and friendly but the building is old and tired and as such there is quite a long list of things that need significant improvement. The most frustrating feature was the very low water pressure which made showering a poor experience and toilets when flushed took forever to work again. The towels were quite small and no floor mat was supplied so the whole showering experience was frustrating.

No cleaning, soaps, bathroom toilet rolls stand broken, only 1 in 3 lifts working. In breakfast most things were empty/ finished. Just poor service and unfriendly staff.

It’s terrible experience regard to everything Rude customer service Facilities not provided No cleaning in room No customer service phone to request basic service items

The staff was unbelievable rude. It is by far the worst hotel I have stayed in. Having wifi in your room, leaving your luggage at the hotel after check out and many other services were extra. We stayed two nights and they never cleaned our room or changed neither the sheets nor the towels. The worst was the staff’s attitude. I do not recommend it to anyone. I will continue my stay in Edinburgh in a different hotel because staying at Britannia Hotel has been a nightmare.

Worst stay in weeks of travel so far - the bathroom reeked of mildew, likely from the shower curtain which was covered in black spots. We had to keep the door closed to not be completely overwhelmed and even purchased a small candle to hope to tolerate using the bathroom. So gross.

The hotel was clean and the facilities were ok. Bed was quite hard and there was alot of door slamming during the night. I have no problem staying there again but it is too expensive for what it is.

Brittania is about the worst hotel I have almost ever stayed in and I am 81. No one would help me with the luggage from the room to the lobby and my room was about the furthest away from the lobby. The window in the room could not be opened, so the room became very hot as the cable, which held the window open with 1 cm at the top could not be opened further. There was no telephone to the lobby from the room so one had to go all the way to the lobby for any kind of communication. Only caffeine tea in the room, I asked for herbal non-caffeine tea, but they had none and would not get some. Almost no help in the lobby for travel, however David was helpful one day and helped me book a trip to the highlands. I have a U.S. cell phone and I could not use it in Scotland. No wifi in the room as there is in every hotel I have stayed in for many years now. Fortunately a staff member did let me use her wifi as I was somewhat desperate to have it in the room as I had many emergencies at home during my stay. Good things: the room was quiet with a very nice view of the trees outside and the river walk below was a blessing walking to the farmers market on Sunday and other walks. A lot of improvements of the above could easily be done with little effort or expense, if they were willing to give good service to the guests - but the willingnes may not be there by instruction from the management. I would never recommend for any one to stay at this hotel and I certainly will never do so again.

Just adequate. Good location for seeing Edinburgh. Filthy windows, curtain hanging by 2 hooks and generally tired.

Room not cleaned for the 3 days of our stay. Windows in an appaling state of dirtyness. A staff entered our room without knocking while we were in bed.On our third morning, we were charges 2£ more each for breakfast without any prior warning. Unfriendly staff at the reception (very friendly staff at breakfast). No WiFi in the rooms. Management not receptive to construtive or negative comments.

Don’t agree with paying for parking as it was there own land

Good enough for one night stay.

Initialy receptionist was really good and helpful. We booked 2 rooms with our son and daughter in law. Couldnt get a drink of any kind Paid £80 for dinner which the quality of food was poor more to say the cooking and presentation was poor. Following morning at 4.45 laundry was collected with horrendous noise next to our room, 7am coaches outside our room window ran their engines went to have a shower and had no towels in the room. Altogether a horrble stay from an operational perspective.

It was the worst experience staying at this hotel, It took 1 hour queue to check in, the there were other guest angry and rude, one of them was very rude to me, room was 6/10 clean, there’s no usb connection, think twice if you want to waste your time and “save” some pounds.

When we asked for extra pillow we were told there were none!!! Stayed 3 nights and NO TIDYING OF ROOM AT ALL!?!?

Rooms ok but washrooms are horrible.

Good stay close to the center

Room was far too hot and smelt of Canabis

Was a lovely hotel and the staff were lovely

I booked a nice room with a window, turned up and the receptionist at 10pm said they had overbooked. The room on offer was one with no windows, basically in the basement. It was hot and claustrophobic. No signal was available on the phone, but you could buy internet access. It was presented as a take or leave situation, but at 10pm what option do you have? A refund of the difference in price is up to me to ring customer services!

Took over an hour to check in 6 peoples rooms weren’t ready the receptionist kept going to clean rooms on demand for when reservations showed up only one poor guy in such a large hotel. No toilet paper in room, lights don’t work . Probably worst hotel I’ve stayed in

As can be seen from the door of the room this one wanted some TLC Also your web site like others promised one thing but this was not the case Your web site like similar organizations said free Wi Fi but the hotel did not provide this there was a £7.00 a night fee - yet my contract was through yourselves but they were a ferment no free Wi Fi - miss reprentions