Best stay we had from trip in Italy

Absolutely fabulous. Loved the onsite restaurant

It was ok and good food

Great location, right by the train station and close to all the places to visit.

Hotel looked a little dated in the lobby. Room was very nice although it was €25 per night parking. So we upgraded as that was included. But the room ended up costing over €200 for one night which is a lot. Complimentary minibar (soft drinks) was welcomed.

Having paid for a room with the 3 twin bed option, we had to pay €35 upgrade to get the 3 beds! Then, as we were given our room key cards, they mentioned that they were having some plumbing problems… didn’t specify. I asked if this would be sorted out today… “yes, we expect so”. The next morning, the water was freezing… we had to shower in that! It’s a 4* hotel… surely, there should be some sort of refund? Otherwise, the room was great!

Very dated. Hard, uncomfortable bed. Room too hot and AC did not work.

A nice hotel with good amenities. Clean and everything in good working order throughout the hotel. Room on 9th floor with city view, food at hotel was good and reception staff prompt and polite. I did find it odd that on the two occasions I went to the bar no one was around, despite waiting a few minutes no one showed. So I opted for drinks outside the hotel. But would stay again and would recommend.

Very old hotel. The toilet bowl brought in dirty stuff from other rooms. Location was good

Not honest

Good location Reasonable cost Parking underground was good for security.

The bedroom was super heated, 27C at night in spite of the heating having been turned off. The staff offered to open the window (special key needed) but the noise from the traffic and the constant ambulances was deafening. The safe didn’t work and a member of staff had to repair it. They didn’t tell us that the biscuits left in the room weren’t complimentary and I have been left with unexplained pending charges on my credit card totalling far more than what Expedia quoted, even allowed for additional charges. Breakfast also poor with very salty food. Altogether an unpleasant experience which I will not repeat.

Very good

Hotel business ma camera da rinnovare

Hotel in good location, great access but this is retro hotel - nothing works in the room, old furniture, not invested for at least 3 decades, bathtubs yellow from age, old carpets and smell of old clothes- for this price look for something else

Well located with excellent services. Hotel is well maintained. Good value for money.

Our second stay over the Christmas holidays. Conveniently placed near the old city and only a short walk from the main train station. Only inconvenience, the air conditioning is not turned on during the winter and the rooms get quite warm, 24/25 celsius.

Very good location and excellent service. I would stay again.

This is an excellent hotel in a very good location, both for walking and for arriving into the city. The people at the hotel are very nice. I highly recommend the hotel.

Nice

Friendly staff. Good area. Quiet hotel. A/C barely functioning though.

Nice hotel.

This hotel was amazing and made our stay in Genoa very welcoming. The hotel was super clean, beautiful and the room had a beautiful view of the city. The staff were very welcoming at both the check in desk and bar, and housekeeping was very friendly and efficient. The area was very convenient to access tourist attractions and was very walkable to major areas. It was easy to get a taxi too. We would definitely stay here again upon our return to Genoa.

The hotel is So nice, the staff were really helpful and professional. They couldn’t help us enough. The area is pretty bad, but that’s mainly because there’s a park right across the street that’s full of homeless people, and a lot of drug addicts. Not the hotels fault. Also it’s surrounded by very busy roads. Still, we extended our stay and would happily stay here again

Save yourself and simply pass it … dirty smelling room… everything is old , not good old ….80s old

The room is spacious and clean. The interior is modern and tasteful. Bathroom is comfortable.

This is a great hotel. Nice and helpful staff. Clean, modern, air conditioned and quiet rooms. It is conveniently located near one of the train stations. However, there aren’t that many restaurants to choose from in the direct vicinity of the Hotel. The hotel restaurant however is very good. As of this writing (beginning of July 2023) the metro is under construction. This was a bummer for me as I was planning to use it. I ended up taking taxis instead.

Excellent location across Brignole Station for Portofino and Cinque Terre.

good location..some staff very friendly others not.. expensive parking...sheets smelled stale not fresh

At first the VIP room upgrade was not given. I decided to enquire as I didn't feel the room was up to standard. The reception said it was at the hotel discretion but reluctantly found me a better room. The deluxe room was lovely - so very pleased I asked. As I didn't have a vehicle I didn't need the parking voucher - i think this should have been changed to a breakfast, mini bar or bar voucher.

Good

Good