Very nice hotel, well run with very friendly staff. Room was large, but extremely small bathroom. There was no room for us their covered payable garage.but there was plenty of onsite parking around the hotel which was free. The attached restaurant which was a pizzeria was really good I would recommend a visit there. I would highly recommend this hotel

Convenient location. Marina at the front desk was very helpful and nice.

The hotel is nice and I stayed when the Corona measures were still strictly enforced. It is a nice hotel but it is somewhat removed from the core center. Two busy streets meet at its base. Maybe better if you have a car. But it is near the beautiful lake and the center is walking distance along the stunning boardwalk. At the time only the hotel restaurant was open. That was one of the reasons for the trip. To actually being able to eat in a restaurant!

Classic hotel with good service. Some noice from internal waterpipes.

A nice comfortable stay. Large bathrooms, clean, onsite parking, decent breakfast, good service.. all a big plus. We wished the pool was already open. Sometimes I just enjoy laying on a lounge by the pool with a glass of wine and a good book but couldn’t do that here. I couldn’t fully enjoy the balcony either due to people smoking on theirs.

This is a nice choice if you visit at Ticino by car. Free parking space is available and you can reach out to the city center by 15 mins walking or bus. The room is clean and spacious.

The hotel is clean and the rooms are fairly big. We initially had to change rooms because the first smelt really damp and musty. Something the staff seemed surprised by but reading other reviews is clearly a problem in some rooms they need to resolve. The breakfast was good and the staff friendly and helpful. It's also close to the waterfront and amenieties.

Super nice hotel with friendly staff, clean rooms and nice view to Lugano lake. Funicular to mount San Salvatore nearby. Highly recommentable for couples to stay.

Great staff, I will sure stay there again. Clean rooms, good location.

Really excellent employees and great view in the room

Splendid hotel,very nice service, good breakfast

Amazing hotel. Centrally located and near transportation. Room and bed is very comfortable. Excellent staff (Martina is a gem). Good breakfast. Just the kind of place we look for when booking a stay.

Room was very nice and staff made us feel quite welcome and they were accommodating.

Great views and staff were great. Parking convenient and location is great

Breakfast was excellent- just a 5 min walk to the lake and funicular. Martina at gust relations spent 20 minutes with my family helping us plan a trip to lake Como. The front desk let us check in 4 hours early. Would highly recommend this hotel!

We enjoyed our stay. The staff and front desk were helpful. Thanks Martina!

Lovely hotel located not far from train station by bus.Staff were eager to assist and a great addition was a lovely pool as the weather was very hot.Plenty of option to eat and drink including a lovely restaurant attached to the hotel which catered fro everyones needs as far as dining.

It was good experience while I'm staying. Food was good and pool was good place to rest.

Good room, bed, breakfast, service, surrounding.

The hotel was very nice and the service was great.

We loved our stay at this hotel. Martina in Guest Services was wonderfully helpful resolving issues with our reservation, taking us to our room, telling us about amenities within the hotel and also about points of interest in the area. The room was very clean and comfortable and breakfast was delicious. We also enjoyed our dinner in the hotel restaurant. The location is wonderful and parking available. It is fabulous!

Retro charm with superb customer service. 20 minute walk into the heart of Lugano means great location. Great breakfast.

Hotel good friendly hotel staff. The town was shut felt like I was in Italy not Switzerland.

The staff at the property are lovely very friendly and considerate. The rooms and building itself is in need of some remodeling and upkeep. The breakfast was good. Our room had an odd musty smell to it. All in a it’s fine but I felt expensive for what you get.

Staff was super nice. Hotel was quiet. Breakfast was excellent. Room was big and clean.

One of the best guest/customer relations I’ve had from a hotel. Shout out to Miss Martina who made the hotel seem super classy for it. She initiates to help us by asking where we want to go and taught us how to get there. Then the following morning she is at the breakfast room to inquire about our itinerary and helped us again to get to where we want to go and even printed train schedules for us, offered umbrella when she knew it was raining outside! This is a 4 star hotel that has a 5 star service because of her. Many thanks for you made our stay more comfortable and warm, as if you were always looking after us. Rooms are spacious and beds are comfortable. The balcony is a plus. It’s an easy walk to the lakefront and to Lugano-Paradiso station.

Aesthetic more traditional taste of decor but a very comfortable, nicely run establishment. Loved free soft drinks. Would have liked a little more choice at breakfast, good as everything on the buffet bramble was.

The hotel is love it, good size and decorated rooms. Very good breakfast, lovely terrace and swimming pool. Free parking a real plus. My only hold back is location is a good 15 minute walk from the main active area of Centro. It is only 2 blocks from the Lake and Promenade. We walked to town for dinner and took a cab back.

Location, staff, cozy, parking. Didn't like: ac, breakfast, old furniture.

Clean and comfortable stay. Hotel staff are very polite and helpful. Food is of a good standard. Located near the lake and within walking distance.

Great hotel in a wonderful town (in a fantastic country). Wish the room was a bit bigger, but Lugano is a touristy place and I probably got a great deal already :).

The hotel is tired and in need of a complete overhaul. Furnishings are dated. Bathrooms are old with obvious water damage. Floors are sloped beyond what could be considered "old world charm". Worse than all of this was the surly employees. We felt like intruders in the over-priced yet mediocre pizzeria. The bar staff were often missing. The breakfast was a strange affair -- it appeared to be catering to large tour groups. The staff seemed overwhelmed and the warm food was inedible. Although I can't point to the source with absolute certainty, I am confident a case of acute intestinal distress was due to the breakfast buffet.