On the positive side: This hotel is the only one in the area that I could find with a mini-fridge & microwave so I appreciated that. The staff was very kind and welcoming. The hotel offers a free shuttle service to the Opryland/Gaylord every hour until 4pm, a 5 min drive. The living room area of my room was spacious & the bed was comfortable Negatives: This was probably the most run down Hyatt I have ever stayed at! There was a lot of beige/brown, popcorn ceilings, outdated decor, old gross carpets. The website pictures were much nicer than the actual room. The workout equipment in the small fitness room was dirty so I only used it once briefly. Breakfast was okay but the evening/afternoon food options were gross. The worst part was how under-staffed the hotel was. Every evening/night there was only one person taking care of everything from the front desk, the phones, the bar, and preparing food. She was great but spread way too thin and there was always a line waiting for her and the phone ringing a lot. I didn't see any security at night, it didn't feel safe. The morning staffing was pretty much the same except there was some kitchen & housekeeping staff. I would not stay there again.

The staff was awesome and interactive with our entire party that stayed. Went out of their way to mak sure we had fun.Would highly recomend.

The water in the b’fast area was out both mornings. The water fountain did not work either. The tap water from the faucet in our room was WAY TOO HOT for little kids. I told the front desk but I don’t think she even wrote down. The sofa bed in our room 409 was AWFUL.

With exception of the folks at check in.. the rest of the staff we encountered or talked with in the phone were either incompetent, rude or both. The manager on duty told us that the shuttle would pick us up at the Gaylord resort when we called. With 35 degree weather, we kept calling the hotel with no response. Even the corporate folks could not get an answer. After 30 min, we finally got an Uber. After that everyone denied that shuttle service was available, that no managers would be on duty for several days, that nothing could be done to recompense us and they truly didn’t seem to care

I was over charged for the stay and still have not received my money back from hotels. Com.

Clean, spacious, great location.

Affordable for the Opry area, loved the sofa sleeper in every room for extra guests. Hotel was clean, breakfast was typical, staff was great and very accommodating to any requests we had. Close to Opry Mills Mall and Grand Ole Opry which was great!

Overall the stay was good.