The hotel is conveniently located near restaurants, major roads, and grocery stores. After a long day of appointments and meetings, it felt so good to relax in a big and neat room as what we had.

I turned on the heat because the room was a little bit cold and the heat vent register was probably so dirty that it smelled like (I'm sorry to seem crass and vulgar but) someone had literally gone # 2 and not flushed the toilet.

Our stay was okay but lacked some basics that were a little frustrating. For example, we are a family of four but we had two towels in the room. We asked for two more towels, which they brought the next morning after we asked, but then housekeeping replaced them all with two towels that day, so we had to call for two more again the next day (not to mention the originals weren’t dirty). We called for the towels when we arrived at 9pm but there was no answer at the front desk, housekeeping or any other number on the phone, it was frustrating to not have any response. The safe didn’t work. There was no extra blanket (and again, no one available to call) and we were missing a pillow. All fairly minor things but when you add them up, they were frustrating enough to make this stay just “okay”. The property is nice, well located, all the basic amenities you would want. The staff are pleasant, it’s certainly a good place, just not great.

Hotel had very strange smells. Sheets were old and scratchy

Beautiful hotel. Comfortable beds w excellent linens. Enjoyed our stay!

Beds weren’t comfy, elevators weren’t working. Reservation wasn’t ready, lightbulbs were burnt out.

I have stayed at other Pan Pacific and this one truly fell short. I am not sure if it's privately owned rather than a chain but it was disappointing. There was a really weird small when you come in to the hotel, a cleaning agent mixed with something dirty. The tub was leaking everywhere and the bottom of the shower was peeling/dirty. I didn't have any interaction with the staff during my stay so I have no opinion about the service.

Beautiful property with very nice amenities. The deposit required is very high but it of course is returned after your checkout.