Despite the lobby being under renovations and an employee strike going on across the street at the Hyatt, our room was quiet, comfortable and clean. Love the Molton Brown toiletries! Will check back with you in the future. :)

Their lobby is under construction and the rooms are old looking making it not a very pleasant stay

Pros: Very clean and well-appointed hotel. Bed and linens very comfortable. Staff was excellent and very polite—especially housekeeping. They did a tremendous job. David in the bar was wonderful. Our room was beautiful and spacious, although not what we originally booked. Hotel restaurant was excellent. Cons: Room originally booked was described as having a city view and featured a picture of a woman sitting on a window seat and looking out at an unobstructed blue sky. Many rooms, although described as “city view” do NOT have a city view. Our room looked nothing like what I had expected and the window faced another building. Standard rooms are quite small. We upgraded to a suite, which was beautiful and more in line with expectations (frankly it way surpassed them.) The hotel was under construction and the bar/restaurant is not directly connected to the hotel and there is no washroom available. The surrounding area has a real homeless problem, which I know isn’t the fault of the hotel, but it’s disturbing. However the hotel is close to excellent bars, restaurants, and historic locations.

The location and comfort. And coffee!

Definitely not what the 5 stars or wonderful that this hotel was given. So many things was wrong with it. First at check in; they charged each person’s staying at the hotel $100 each for deposit as a 5 star hotel?. You pay for breakfast, and almost the air you breathe, parking charges is ridiculous. I couldn’t sleep, I could hear a dog barking all night from another room. Also, I was sneezing and coughing due to molds in the room, poor ventilation and the damp smell is so strong. You could hear other people talking so loud in the corridor, slamming the door etc. this hotel is suppose to be 3 star and was just Ok.

Great hotel in a perfect downtown location.

Absolutely fantastic stay and fantastic staff! Will definitely be back

Staff at the front desk were exceptional The hotel was very quiet despite a noisy street and construction at the hotel. We were impressed with the room.

The property is about to complete renovations. The newly refreshed restaurant is beautiful!

Taj is my favoutire hotel. I will come back here by Xmas holiday.

The property is completely under construction (as of 8/16/24) on the ground level but the rooms are very nice, the location is excellent and the service was good

Charge a 30 usd membership fee for services that are a given in 5 star hotels, like bottles of water and internet

Our second time here, loved our stay!

The staff were very friendly and rooms were very clean. Great location. Would definitely stay again

Walkable and comfortable

This property has the perfect location, very close to all the shopping and great restaurants. The staff was super friendly and helpful. I mentioned that my husband and I just got married and the front desk woman upgraded us and sent us a celebratory bottle of wine with chocolates and card congratulating us!! All around just absolutely outstanding!

Nice room. Clean and quiet

Very good accommodation and excellent staff, we.look forward to staying again soon!

The Taj is always clean and wonderful I did not appreciate not knowing the bar and restaurant were closed.

Pros: Good location! Very close to luxury stores and union square. Nice area to walk around. The beds are comfortable and the pillows too. The TV can connect to Netflix and other platforms. Friendly people at front desk and concierge. Good size bathroom. Cons: The room was a little small. The carpet and furniture looked a little dated.

Great hotel well located within many touristy attractions.

seems very dated and defenitely not 5 star. i had purchased breakfast option on expedia but at check-in they denied it

The staff were friendly and the service was exceptional.

Staff was super friendly

Very relaxing

Great building and staff. They really care about your happiness and comfort.

It was excellent as always.

Fantastic experience. Great service from knowledgeable staff. They made our stay in San Francisco comfortable and enjoyable. If I ever return to the area, I will stay there again.

Great location, staff and room. Would come and stay again. Thank you.

This is an Old property and has a lot of sound inclusions.

Place was clean and that was the most important thing

They were able to book us after a reservation wasnt found in a different hotel