Limpieza, instalaciones y trato del personal

The rooms, amenities and staff at front desk are lovely.

The length of time it took to get housekeeping to bring extra pillows. The terrible service in the lobby bar where we were grabbing a quick meal at 4pm before seeing Sting with the SF Symphony. Nothing came on. Time or in the proper order. The food & beverage manager did not help or make it right, but we were impressed by the assistant Food & Beverage Manager Carlos Gomez who saw what happened and how his boss did not handle things well. He sent a box of chocolates along with a hand written note apologizing for the bad experience. He represented the Ritz Carlton in the way we expect and respect. Kiddos to him. He did a much better job than the food & beverage manager. And the waiter was terrible. I’ve had him before and he’s been ok. We were not in during any Valentine’s rush and the place was empty.

The bar was great, the small wine tasting experience was great, Diva is very knowledgeable and a great host. The location is great just a few blocks from Market street, and the ferry building and right around the corner from China town. There is even a cable car stop.

The 37 parallel restaurant was only open for breakfast. We would have preferred to eat dinner there instead of the bar.

The professional staff, and the location

No WIFI thé restrictions about using the fridge

Awesome team. Mrs. Capili is an awesome team member. thank you. gorgeous property.

zero complains on our stay.

We stayed for our honeymoon and were upgraded to a corner king room which was really lovely. The staff were kind, interested and helpful. The room was immaculately clean, as was the rest of the hotel. The location was exactly what we wanted given that the things we wanted to do were predominately in the north and north east of the city. The only downside we could complain about was the price of the food and drinks. A very average bottle of red wine will cost you north of $80 and any time spent in the bar will feel like a violent assault on your bank account. That being said, the service that accompanies those expensive drinks is beyond reproach. We really enjoyed our stay and would love to visit again.

Nothing

The location of the hotel was excellent and the staff very pleasant and helpful. Room was very nice and comfortable.

The amenities of the room were not always replenished when the room was made up

A very nice and well maintained hotel. Beautiful people and service.

The smell, the service we outstanding.

Not a single thing wasn't perfect.

Superb service and restaurant!

Too soft bed!

Children were given a ritz Carlton lion staff were very helpful welcoming and friendly

You touch it you pay for it! Everything on a timer prices for breakfast were high and it was average.

Great staff, wonderful rooms, helpful will all services

Staff are really professional and polite.

1. No dental kit on check in. You need to ask it. 2. The room wasn't ready for the kid. Additional bad was arrived, but on last night staff take it without our permission. Strange

Everything was clean and luxurious

Shower bath will be better Expensive but overall super

Beautiful property, friendly staff, safe environment!

Can't think of anything I didn't like!

location

expensive , bed

We stayed in the junior suite, and really enjoyed the room. So spacious and the carpet was beautiful the smell in the lobby area is wonderful and the beautiful flower arrangements in the entry were absolutely gorgeous! The valet, gentlemen, and the Bellman were all so sweet!

Very comfortable spacious rooms

cannot fault it