The only thing was that we have problems with parking, everything else was excellent Thank you

Staff was very nice. What we didnt like was that the rates are pricey for a room. On top of that the A/C was not working how it supposed to and beds are not so good either. Also tour agency downstairs, they offer you to go have breakfast and know the property at the royal villas which are owned by the same and tell you one thing and its different when you get there. Example they told me i was paying for breakfast 100 pesos and end up paying 175 pesos.

It’s was great

The room was bad, the sheets were stained, the shower drain was clogged, the wifi was not working at the room and the toilet seat was dirty. I have been there four times this was the first bad place and I was surprised they have AAA

Great customer service, Excellent facilities, the restaurant staff needs improvement (customer service wise) other than that, our family enjoyed every minute, thank you!

I had an amazing experience. Erika always kept our room clean and our towels always clean. Thank you for an amazing experience

It's an amazing adventure for all

They don’t let my family visit me . (My nice)

For the price I paid I would never recommend or come back to this hotel. The back of the hotel is in horrible condition. The elevators were in horrible conditions the limited dining and limited pool also deducted from the stay the check In staff / front desk left a lot to be desired. High called to ask for toilet Heber and clean towels and they immediately started instigating me. Did they not leave you toilet paper? Why don’t you have toilet paper instigating about the towels and how many and if they didn’t leave me clean ones because I just checked in we’re in a beach resort where there’s a lot of water and sand they’re gonna get dirty Horrible over all the only plus side and why I gave some stars it’s because the view is beautiful, but I could get that at any of the other hotels right alongside

Glass at the check in lobby area makes it very hard to hear . Rules about remore control in room (about need to bring it back when checking out) is not explain and frankly, cumbersome. Great location for the hotel!

Yes

Room needs to be upgraded

It was great

This is an old property catering mostly to Mexican tourist families, not so much folks from farther north. Most workers speak enough English to handle the basics, but not much more. The facilities in general are dated, but in good shape. The rooms are adequate. The location within Mazatlán is unbeatable. Bottom line: It's priced fairly for what you get. Which is not a 5-star experience, but is in a great location.

The staff was friendly and helpful. The facility was very convenient to the beach and other amenities. We walked to the Divers Cliff. The room was comfortable, clean and we had a beach view. The only drawback is the boardwalk is a very busy, noisy place at night.

They were very kind all the time. The view is wonderful, food was good!!!

This was a last minute stay and it turned out pretty good. Was clean and checking was quick. The only issue is one night went for dinner it was great. The next night we didn’t even finish our food. The prawns weren’t deveined (if anyone knows that prawn poop inside), and my spaghetti was like a can of spaghetti O’s. Other than that it needs a few upgrades with plumbing. It was a fun stay and easy to get around in a wheelchair.

Good

Great ocean view but on a busy street; very noisy traffic at night

Great ocean view but right on busy and noisy highway

I didn’t like how there was noise in the hallways I know it won’t always be there but when I stayed that happened. It isn’t the cleanest but it’s average just can be cleaner.

Nice

Good location, good size rooms ,very clean rooms. Only bad thing was the small drive way in front of the hotel for 2 cars only. I will book this hotel again in the future.

Overall the property was ok. Bathroom shower needs to be replaced.

Excellent and very helpful staff

Food

Great for families Clean rooms Perfect ocean view

Great Location. Close to a golden Zone.

There were problems with the safe.

There was no internet and i reported, they never fixed and I needed to work. Also the phine did not work and had to went down to report the failures. At the time of check out i asked service for my luggage but they didn´t arrived, I had to ask again losing time.

Great hotel and great location but Wi-fi huge let down it was terrible . That’s the only downside to this lovely hotel.

Great experience