The General Manager should be managing a large scale Marriott or a Hilton Hotel. Brandy is extremely professional and know how to handle guest. Inspite of the norm of balancing a hotel, she don’t wear it on her face or take it out on the guest. I applaud this lady to the utmost. Front desk staff was nice as well.

Chair unsafe

It’s just not great. No lock on the doors other than the mechanical locks for the key card, I imagine that’s because of the clientele staying there. Cosmetically the rooms look good, but the new coat of paint they put on the property does not cover the absolutely filthy bathrooms. Speaking of bathrooms, there is no hot water. Which is just not fun. I understand it’s cheap, but good God guys, When did staying in hotels get this bad? When did this become the standard?

It was fine

Brandy rocked

Room was very dirty and filled with foul odour.

Quick and friendly

Awfully dirty. Room gets cleaned once in a week and sheets don’t get replaced in days. The routine cleaning service personnel only shows up to pick trash and throw in a tiny bar of soap. The walkways are dingy and stinky and the property in general desperately needs an overhaul.

The outside of the hotel is horrible, but the inside of the hotel the rooms and staff is nice.

based on your statements: I recently stayed at this hotel for six nights and had a mixed experience. The noise levels were quite high throughout my stay, making it difficult to get a good night’s sleep. Additionally, not all rooms are equipped with a fridge and microwave, which was inconvenient. On a positive note, the front desk services were better than average, providing helpful and friendly assistance. However, the corridors had an unpleasant smell, which was off-putting. If you’re looking for a budget-friendly option in this area, this hotel might be the best choice despite its drawbacks.

The room had so many roaches , no cleaning, not worth a stay. Hotel also refused refund. Done getting hotel through Hotels.com

They are a ripoff do not stay here!!

Very spacious room. Very nice desk clerk Dana and good value.

The rooms itself were pretty nice and cozy. The staff was friendly.

The place looked rundown. Did not feel safe. I cut my stay short.

hotel falsely advertised available rooms at a time when 2 million people were without power in the greater houston area due to hurricane impacts. overall hotel room availability in the greater houston area was near zero, so we jumped on the room when we saw it was available. prepaid. showed up to hotel and they informed us they overbooked. no availability.

No phone in room to call front desk. Towel rack in bathroom sagging out of wall. No ready access to “DO NO DISTURB” placards to hang on room door. Quiet and spacious room. Ok in a pinch.

It had good A/C and a big tv.

Ac wasnt working and they couldnt fix it till the morning at that no one came to fix it still. I checked out sweating. It felt better outside than it did inside.

Hotel was over booked by 80 according to staff that thought it was funny. That people were left stranded in the middle of the night without anywhere to go. Was not able to stay and was turned away. So this was a nightmare that i will never forget.

The room was average (I believe it was advertised as a superior room). The location was near all the entertainment (movies, shopping, eating). What stood out the most was the service. My check in was easy. The person who checked me was personable and suggested places to. But the standout was the Mgr (owner?) My trip was ending on the day hurricane Beryl would hit Houston. After bringing some of my travel concerns to the Mgr she offered to extend my stay, at no extra cost. She was very concerned, and empathetic. I really appreciated that. The Inn overall rates a 2 in my book but the staff makes it a 5 That gesture was a great humani

The room wreaked of smoke and was very unclean. There were some very strange and unkept looking people staying in the facility. I felt very unsafe and the facility itself was not very clean.

My room was like those of a Motel

NO basic amenities in the room (hand soap, keened). Hair strands on lamp shades. Bathtub was horrible. Room was generally rundown. This is the most disappointing place I've stayed at in a long time.

Great experience

The parking lot is dark

Coffee maker broken and roaches in room

Sheets had black hair in them. The card key wouldn’t open the door. Had to call the front desk for toilet paper. Took the maids 10 days to change the sheets. Elevator broke down. The whole place is seedy.

Nice staff

This property need to be close is nasty, we didn’t stay on it

Very bad for family. I did not see it as mentioned in website. No hair dryer , no iron, no hanger . I asked for hair dryer but they did not give me. I will not recommend this to any family stay.

Charged me a deposit when they said they would refund