Our stay was wonderful. Squeaky clean room and bathroom, very comfortable bed, good amenities. The very best, however, was the service the concierge, Matthew, offered us. He personally helped to ameliorate the frustrating situation created when our bus service, Rider, abandoned us in a small mountain town with no transportation services during a snowstorm. Matthew so kindly reworked our reservation without taking advantage of our situation. When we did arrive in Banff, we had an easy check-in to a lovely and comfortable room.

After check in we went to go to the hot tub to find out it was closed since July. This was not communicated on the Hotels.com booking. 100% of the reason we pick a hotel is to use the hot tub for medical reasons. Had I known the hot tub was closed I would have stayed at a different hotel. The carpets are filthy, there was something smeared on the bathroom door and overall the rooms are rundown and need an update. Lobby area is very clean and updated

Location is good, service was good. Rooms are is tired and in need of updating and maintenance. Hottub being unavailable due to renno was disappointing.

Hotel is on a great location. Lovely room with a great view of Banff and the mountains, Nespresso machine and a fridge which were unexpected, wonderful shower. Only downside were the trains passing nearby during the night blowing their horns but that wasn't the hotels fault.

When a room is white you can really notice the imperfections. Water stains on the roof, shoddy replacement of wallpaper on the stairs, etc.

The location of this hotel is perfect and the staff were incredible. It feels warm and cozy but still bustling and exciting. No issues with the room, cleanliness, functionality, or anything else. We will definitely be back.

We had a very pleasant stay at the Elk! Loved how convenient it was to shopping and dining!

The room was spacious, the first floor was convenient, the food was good the staff was very helpful. The price for the room was reasonable.

Very friendly and helpful staff. Great central walkable location

Elk and Avenue is a nice hotel in downtown Banff. It is an easy walk to the shopping area and local restaurants. Public transportation is close by and indoor parking is easy and protected.

it's a nice stay.we were satisfied with the service, the hotel is big, rooms are nice, underground parking is safe.

The hotel restaurant was the best in town for us: Farm & Fire.

The staff is very kind.

Great property and great location! We will Forsure stay again!

The hotel was perfectly nestled in the heart of Banff. Indoor parking included. The Farm and Fire restaurant in the hotel is delicious for dinner as well as breakfast. Room was beautiful with gogeous views of the mountains. Grocery and pharmacy across the street and walking distance to pretty much everything around. Amazing experience even though hot tub was closed for construction. Staff was curteous and very helpful.

nice location

Excellent staffs, hotel is very nice and clean.

Perfect location

At night, the noise from the air conditioning unit or the mechanical room was very loud. It was noticeable, and I found earplugs provided in the room, which suggests that the noise might be a known issue

We feel king room was assigned because of using third party. Other king rooms on end were much larger. Room was small and a poor layout with a column in space and medium size tv too long for wall it was on. Bathroom was clean and decent size and newer tile.

Very easy to go everywhere. But you can heard every door closing very strong at 6:30 am very noisy

Staff are very nice and helpful. Location is super convenient. It is just across street from the public transportation to the Gondola that you can use your Gondola booking ticket to ride free there. And there are some other routes as well. Many shopping and restaurants around the hotel. Its parking facility is the best for customers. Will stay again when visit back.

Great location. Great staff But it's undergoing renovation so lot of noise from early morning.

Very nice rooms, walking distance to all local activities and transportation

Great location. Clean.

It was a pleasant stay in general. The only things missing are a breakfast and swimming pool and that is why I gave a 4 instead of a 5.

It was amazing!

Great place to stay

I really wanted to love my stay at the Elk Avenue and for the most part, it was wonderful with the exception of our room. Parking was easy, the staff was very helpful throughout check in and even printed our park pass out for us and delivered it to our room. The issue we had was with the air conditioner in our room. It was broken upon arrival, we were not notified as it seems they had found a fix. The solution to this was apparently to put a portable AC in our room which vented out the window. The issue is that in order to vent out the window, the window had to be open the entire time. The open portion was covered with clear plastic and foil taped in place. Our room did back up to some kind of machinery and a wall but I was still pretty hesitant to both stay and leave my belongings in the room. The hotel was booked throughout our stay so changing wasn’t an option.

excellent hotel and exceptional staff! great location, great bed and linens !!

Everything about this hotel was perfect. Beautiful rooms, comfortable beds, helpful front desk and nice easy parking.

Great location! Dated facility