The beah is wonderful but it should be cleaned more often. Otherwise the experience was excellent.

This was our first time going to an all-inclusive. Riu palace Macao was perfect for us. Nice balance between relaxing and entertainment. The staff was amazing. Expedia made transportation and booking excursions easy and safe through destination services.

Everything was nearby, the staff were great and the weather was beautiful! Thank You for a wonderful time!

I love this place! The staff was very nice. The food options and quality was good. I like the cappuccino, sports bar and spa. I would like to come back!

The hotel in general is super good in general terms... the staff is super friendly and attentive... The pool and room towels smelled strong, I don't know if it was chlorine or some product they used to wash them... the room is decently good but the first day I couldn't sleep because of the smell of humidity in the room and I have to be grateful that the next day the head of the cleaning staff sent them to change the cabins and clean the room. The air conditioning in the room doesn't cool, it only lowered the temperature of the room a little... the best thing about the hotel is its friendly and super attentive staff all the time...

My room had a very mildew-y smell compared to the rooms of my fellow travelers.

The resort was nice Expedia showed an option for one king bed or two full beds but it didn’t let you choose which one. The resort did switch us to a king bed the 2nd day. Responses for room issues were hit and miss on the first day we didn’t have a tv remote and even though they said they would get us one we had to call the next morning to get the remote. We ordered room service and we had to call a second time after over an hour to actually get the food. The Italian restaurant didn’t leave a good impression. Other than that everything was good.

All the servers were so friendly, especially Zorilla.

we flew from U. S to be in roof view looks like cemetery. i was so dissapointed coz picture looks nice and i am a Riu Palace customer in Mexico, and people screaming at night . floor in the room is dusty never sweep. for the price u pay its waste. lobby is already ugly. this hotel needs upgrade for their price

Great resort for a first timer like me

Parties

Rui Macao was everything and more. The staff were friendly and accommodating. The food was delicious. The day of my birthday, I received complimentary champagne and my room was completely decorated. It was beautiful. The views are incredible and you can visit the sister resorts. Overall it was a great birthday celebration.

They told my identity to someone that wasn’t on my booking that that’s fair or safe to me

We had a fantastic honeymoon at RUI Palace Macao! Bermudez who worked the swim up bar everyday we stayed was not only the happiest, most attentive person at the resort, but positive and goes the extra mile. He’s essential to the resort.

Loved everything about it - the staff makes this resort so much better with how accommodating and friendly they are! Will come again

Over all this is a really great resort & I would return. The staff is so kind, friendly & helpful. I didn’t love that the dining experiences weren’t at the same level as the buffet, the pool is a bit too warm & accessing the rooms at the far ends of the main building is a long walk or stairs, there’s only elevators in the main lobby.

The resort was clean. The property was beautiful and the food and service was very good.

The hotel was really nice and the staff were really friendly

House keeping left our door open. Requests were never responded to. Key stopped working so many times.

Great service and staff. Food choice was better than expected. Well maintained property. Had a blast meeting other travelers!

We had a great vacation time with the family.

Friendly

Very nice hotel and beach was perfect! Easy check in/out

The front desk staff couldt be worse! The lack customer service and don’t even have a clue of the room renovations around the complex. The staff in the main buffet restaurant seem to always be fighting on the floor in front of guests… if you ask for something, it feels like you are actually bothering them. The hotel staff (in general) should learn about top notch service like the one provided in Mexico resorts! Don’t stay here and try to book your stay at the RIU PALACE instead.

*Disappointing Stay - Overhyped and Overpriced* Unfortunately, my experience at this establishment failed to meet my expectations. The food menu was repetitive and lacked variety, with the same dishes served every day. While a short stay of a day or two might be tolerable, the prices don't justify the offerings. As a vegetarian, I was disappointed to find no options catering to my dietary needs. Moreover, the hotel's attention to detail was lacking, evident in the absence of basic amenities like "do not disturb" tags for the doors. This resulted in constant interruptions, with staff and others knocking on my door repeatedly. To make matters worse, my laptop was moved from the side table to the floor, causing damage and rendering it non-functional. The security team's overzealousness was also a nuisance, as they refused to let my taxi driver enter the premises, forcing me to walk 15 minutes in the scorching heat to reach the gate. Overall, my stay was subpar, and I wouldn't recommend this place to others. With its inflated prices and under delivered services, it's best to explore alternative options.

Beautiful and relaxing place

I didn’t care for the food

Very nice Hotel many activities to make ,restaurants to go many choice ,food really good,pool and beach very easy to walk .

Very welcoming and cozy. Like a vacation at home and it’s due to the staff interacting with the tourists that way people get to know each other thru the daily activities and all become one big family. Food is great and lots of dining options although for me it’s never a problem since I just eat meat all kinds of meat and that’s it. Lots of greenery and palm trees to cool you off all around. The beach was solid and the pools were big although I never stepped foot in one because I have some here where I live I came for the ocean water. The architecture and setup of this Riu I liked. It was very clean and the rooms were solid too. I’m big into fitness so I’m going to critique the gym a little bit but it can do the job you just have to be a creative expert as such. Nightlife is alive since every night there’s a different show and entertainment either in Riu or right outside so a walking distance of the resort. Overall I liked it a lot and have been there twice so far. 9/10

The people who do the check-in definitely need some training it was aweful.The staff was Outstanding!!!! The entertainment was aweful.

Everything was fabulous!

It was fun