Very good.

Very average one night stay

After a long day at work, what is better than a hot shower ? Unfortunately only cold water in the evening....

Good Quiet Clean place to stay.

The lack of modernisation is not the issue welcome to the 1990's. Room cleaning is lax & the matress and bed are appalling. The frame moves like your on a ship on a roungh sea and the mattress: the springs flew off and ping around when you lie down whist the bed frame violently moves around also.Poor sleep and when you get up you feel like you've been battered.

Failed to amend booking to incorporate my changes made, Hotel is dirty and done cheap. Room was disgusting, holes in carpet, posts missing off bed furniture was dated, tiles in bathroom are not stuck properly with no grout and all over the place, Dinner was really bad, had chicked curry that i couldnt eat so left, £14.95 for a micro meal was a bit heavy. Overall one of the worst hotels ive ever stayed in.

Not the best no food served after 9pm no spa facilities available in evening, hotel rooms a bit dated and could do with an update ,bed very uncomfortable

The property was extremely dirty. Our room wasn’t cleaned, it felt gross to walk around in our own room or sit anywhere. The hallway upon arrival was filled with all the dirty sheets almost covering the entire hallway that the housekeepers left. All in all, it was disappointing.

Room overlooked the overflow car park. Was basic but comfortable and shower was decent. Hotel looked a bit tired in general but service was quick and friendly and everything was clean and comfortable.

Hotel was ok, VERY CLEAN, beds could’ve been better and whilst the room decor looked like it had seen some attention the room carpet was old and stained (but clean). Having paid for a superior room and the price I’d paid I might’ve expected this to have been of a better standard. Having said that I’d booked breakfast but then had to leave early before breakfast had started and they made us bacon / sausage rolls in a bag to take away which was GREAT. No problem at all with parking as even though there was also a wedding on at the hotel the car park had loads of spaces!! Lastly we did pop our heads in the spa and enjoyed a swim and used the sauna, steam room and hot tub - whilst not massive in size it was adequate and a great extra benefit to our stay……..

I had a fantastic spa hot lava shell massage. Unfortunately we had a long wait for food in the restaurant.

Good staff and customer service. Good breakfast both continental and full English included. Nice large lounge / library inside seating area. Good attached bar with reasonable price bar food. Only criticism is some parts could do with some attention to decor and maintenance. The floor boards in the corridor outside the bedrooms were very noisy. Fortunately it is a relatively small hotel so not too much movement of customers in the corridor. The location is outside of Grantham so a car is required. It is located on a fairly quiet “B” road and the hotel itself is set back from the road. This makes it generally quiet and pleasant. There is an outside seating area which is pleasant in good weather. Unfortunately I did not have time to try the Spa and health facilities, so can’t comment. Overall for the price it is a good location with good facilities at a reasonable price.

The first hotel room had a loud dripping tap in the sink, a broken headboard on one of the beds and windows that would not stay open. It was a hot attic room with no air conditioning. After Reporting these problems, we were given another room. We were unable to use the shower in the second room. The water went from hot to scolding, and there was no option to run cold water. We had to use the shower in the first room—not fun walking down a corridor! Upon our return in the evening, we were informed it was fixed. It was not, and the deputy manager could not get it working correctly. We were told we couldn’t move rooms but would be given a key to another room in the morning to shower. The next day, when trying to enter the room, we discovered that the room was already occupied, not fun. We were offered a third room three days into our family holiday. All fixed? No, we weren’t given enough towels to shower, and the shower dripped like a waterfall after you stopped using it, drenching the room. This leads me to the final night of sleep. At 04:30 at night, I was awoken by the shower dripping/running, which meant my wife and I had to deal with it. After drying ourselves (and the room), we tried to get some sleep. In the morning we left. Upon my return home, I sought compensation (not a full refund) for our holiday being more of a chore than a break. It was denied. The hotel has a strict no-refund policy. It is a shame they are not as rigorous regarding room standards.

Checked in, half hour later tried to have a shower - no hot water, not even luke warm! Informed reception, they had a reported broken down boiler servicing that area of hotel. Emergency plumber called out. We were offered a shower in their spa, but it was 2015 and closed at 2030, also meal had to be ordered by 2045....so we chose to eat instead as hungry. Unfortunately food was poor and not worth it. I checked status with reception and still no hot water, earliest would be tomorrow morning. The spa opened at 0800, but we had to leave 0730. Still no sign of a return in the am, so had to check out not having access to hot water for our entire stay. Not satisfactory for a hotel.

The wifi did not work throughout my stay, the pipework in the room was noisy and the breakfast mediocre

Receptionists a bit indifferent to our needs to change for a wedding before our room was available. Breakfast was like a 70 s Little Chef greasy spoons. Scrambled egg on our table before we sat down.. it was functional for the night.

I do not normally leave negative reviews as you get what you pay for most of the time, however, The person on reception when we checked in seemed completely disinterested to even be checking us in. This hotel was convenient for where we wanted to be but needs a re fresh and felt like a truck stop.

Bed had a concave sagging mattress. Room hot with only a fan opened window too loud from wedding. Fan turns off if you leave room. Shower gel in shower empty. Large hotel but put non wedding guest directly opposite wedding with open patio doors.

The corridors nearest the reception/bar/ restaurant area are in need of a redec and new carpet, rather shabby all round. Could only get bar meal, were aware restaurant wouldn't be open. Went to order food and was told the kitchen was very busy so order in 15 minutes. When ordered our food took 40 minutes to arrive. My wife asked for a cheese plougmans and got a cheese and ham. Sh'es veggie! I ordered a very nice sounding chicken curry, taste the succulent chicken - no chance, the curry heat was off the scale, couldn't taste a thing other than molten lava in my mouth! All in all not over impressed.

I phoned and emailed unsuccessfully several times the week before our stay to request reservation of a table for dinner on our arrival day. At check in was told restaurant was closed, but food was available in the bar. Several options on the very restricted bar menu were not available. Bedroom walls and skirting very dirty, black mould in one corner and on window frame, dirty net curtains, holes in blackout curtains, rubbish on floor behind cupboard moved away from the wall in order to plug kettle into power point. Thin, lumpy duvets. Bathroom was clean and looked recently refurbished and equipped for a disabled guest. Adjacent to the room, the intruder alarm and fire door escape bolt had been disconnected/interfered with. Breakfast in the restaurant was good. Very efficiently staffed.

Didn’t recognise booking for both rooms and meeting room too. Booked 4 premium rooms and got only 3. TV didn’t work in one of the rooms. Cups in meeting room not clean. Staff nice and found bookings eventually but must be a disconnect between Expedia and hotel. Not great

We stayed at the hotel for the weekend. When we arrived at the hotel on the Friday night there was a wedding and a murder mystery going on so it was busy. On Sunday morning we were woken at 8:45 am by excessively loud disco music and DJ, which was still going on when we left at 12pm. The receptionist said it was a conference as there was no apology! I wonder what type of conference is on a Sunday morning with disco music? The rooms were comfortable and relatively clean however house keepings idea of cleaning is to pull the duvet up on the bed, replace the dirty tea cups and clear the 4 threadbare towels and mat with only 2 further threadbare towels and no mat! There is no phone in the room so if you need anything, you have to walk back to reception, which for us was down 2 flights of stairs and a long corridor, to speak to them. They also will only give 1 key per room. Obviously they hope no-one will bother complaining as it's such a toil. There's free internet but the service is rubbish so we ended up using 4G. The bar staff were very pleasant but overall it was disappointing.

Convenient place. Clean,spacious, polite staff, parking included, breakfast was great and various food options also on site.

Hotel a bit tired and beds were terrible but the breakfast, pool and sauna made up for it. Excellent value for money.

Very nice stay - hotel is a little tired in places, but all very reasonable for the price.

our room was lovely and spacious with friendly staff and very good breakfast

Great location good breakfast easy parking nice room

Staff friendly and helpful Dining was very good service grea Food delicious Room for 3 all single beds Excellent value

Nice room and good location and friendly staff

Overall nice hotel. Slightly dated in areas , but improvements look to be in progress. Our room floor was slightly uneven. Food nice, pool area clean . Staff service good. Bathroom was very modern and clean

Old hotel that needs an update. Pretty worn out really. Cheap room though. There were two single beds, I thought I’d booked a standard double. Haven’t slept in a single bed for over 30 years and I didn’t really sleep in this one

Great location with it being so close to the A1. Free parking, great value and bed very comfy means I’ll definitely be returning. Showing its age in some of the decor but it would only put off the fussiest of guests.