We were doing some work in the area so stayed over for a night. It’s a beautiful hotel with very friendly staff. Outstanding all round and we will be back!

Lovely stay at the Matfen Hall Hotel. Staff couldn’t do enough for you and the EV charger was an added bonus!

Everything went well

Beautiful building and wonderfully friendly and efficient staff, but, for this kind of money, I would expect air conditioning in the rooms. I appreciate that the weather was unseasonably warm, but it was like an oven in my room and, although there was a little fan supplied, it really made no difference. I would imagine that adding air-conditioning would be difficult in such an old building, but to justify the price and the rating, I feel it is necessary and, if our summer's get hotter (as seems inevitable), this problem is going to be a regular occurrence.

The rest of the hotel never quite lives up to the jaw-drooping grand entrance hall, but it's still all very impressive. The main dining room gives you an idea of what eating at Blandings Castle would have been like, the bed was very comfy, and the gym/pool are top notch

Lovely room, grounds and spa

£300 per night is an absolute rip off for a double room with damaged furniture, cracked bathroom sink, no coffee (they boast a coffee menu with five flavours), and one small bottle of water for two. After ringing reception for over an hour with no response, a member of staff turned up only because the in-room fire alarm was activated ! To his credit, he returned with extra water and sachets of coffee…..all decaf! C’mon Matfen you need to do better than this. Needless to say, despite being a beautiful place, I won’t be hurrying back, I’d like to keep my eye sockets.

Very clean and comfortable,staff were excellent

Beautiful hotel. Excellent food and service, comfortable bed.

A beautiful hotel that was beyond expectation. Very good service from arriving to leaving. Room was very clean, the hotel was very clean. Staff very friendly and helpful. Food was very good. Couldn’t find a fault with it.

A very classy building with good size rooms.

Excellent all round. We’d like to make a special mention to Rebecca on reception who went above and beyond to make us feel so special and valued on arrival. The arrival had improved a great deal generally since my last stay a few years ago as had other aspects of the hotel, including the drinks quality / knowledge and staff service. My only slight negative observation was that through the day if sat at a table around the hotel, staff didn’t come to ask if we wanted drinks. We had to go up to the bars to order drinks. In a hotel of this standard and price you’d expect continuous table service generally in the lounge or outdoor areas. Only other slight observation was the water pressure in the shower in the family room (37) was a bit weak. Overall we had such an amazing stay and the refurbishment is absolutely beautiful. The grand hall was so special especially with the very personal touch with the piano player girl who was amazing and brought a tear to our eye. She also came and spoke to us and made us feel very welcome and comfortable. The Emerald restaurant was also incredible and the food, drinks and service was amazing. The spa was great as usual. Thank you for a truly unforgettable stay!

Excellent in every way

I do wish hotels wouldn't muddle up paying guests with weddings. The staff here worked very hard to alleviate the problems but because of lack of space the wedding parties creating a disturbance to regular guests looking for peace and quiet. They did upgrade one of our rooms when we complained but the fundamental problem is you can't have peace and quiet and a wedding!

Attended for a wedding and was pleased to see lots of parking areas. Staff were first class and shout out to Desmond unbelievable! Room needed an update however very clean and comfortable. Retreat is top drawer for an early morning splash. Breakfast good but could be better. Overall thoroughly recommend it.

Keeps the old world charm but with modern facilities.

Excellent hotel, superb food wonderful friendly helpful staff. They could not do enough for you. Probably best hotel I have ever stayed in, in this country or abroad.

We had a lovely overnight stay using the pool, sauna, Turkish and jacuzzi in a very safe way, during the pandemic. The dinner and breakfast were delicious and the service and friendliness of the staff was excellent. Our favourite spot as sitting by the roaring log fire in the great hall with a drink before dinner.

Beautiful hotel in a great location, my only negative comment was that we had to ask 3 times for tea, toast and juice at breakfast

Lovely accommodating staff good food nice rooms and beautiful grounds 👍

Beautiful setting, lovely rooms and gym. Excellent friendly staff.

Beautiful old house set in county located near golf course and not to far from Newcastle rooms were clean and spacious decor was lovely breakfast was good

Grounds and great hall & library dining room. Spa facilities also very good

fantastic building. nice rooms. good fitness and spa facilities.

They refused to give me my money back or change the dates for my anniversary gift to my wife because of a website mistake and I want if they understood and said you will need to pay a little extra to change the dates but no just took my money and run

A beautiful and well maintained property. Staff very helpful. Would return next time. Thanjs for a great night.

excellent room

Two day business trip. Great fitness centre to work off the fatigue of a days work. Didn’t use the pool but it looked good. Bar food very good, so I’d expect the restaurant to be same; breakfast worth going to bed hungry for it’s so good. Planning to take my family there so we can enjoy some regional tourism.

Very comfortable, welcoming friendly staff. Spotlessly clean rooms.

We had a wonderful time at the hotel the only criticism is the staff at the spa facilities . Thanks here was one particular member of staff on the reception desk I felt was quite rude and lacked customer service attributes. Her attitude was poor and it made me feel quite uncomfortable. The rest of the hotel staff were lovely and very helpful thankyou . Enjoyable stay

Food lovely. Spa area lovely but quite small. Toilet in bedroom very dirty. Drinks very expensive.

THE WRONG MEAL.The only problem occurred on the Friday night when we had poor service, and the meal in the conservatory was not as ordered. We ordered Ribeye steaks, medium rare, and we got well cooked sirloin steaks.