Amazing service and a beautiful place! Will stay again when in Cleveland.

Friendly staff Beautiful surroundings in the hotel Room was clean

Beautiful hotel. Great location

Excellent all around. Great location, friendly staff,and valet service made for hassle free coming and going.

The only negative was the cost for parking, way too expensive

The hotel is rather outdated. The flooring in the room was uneven as I walked on it. It was clean though and staff were friendly.

Beautiful property and excellent location

great place

Beautiful hotel and rooms! Great staff awesome location!

Your staff was friendly and helpful. Proximity to parking and to a variety of restaurants was great. Room for improvement: There are two entrances and we entered from Euclid; finding the lobby was confusing because of a sign over the elevator. It felt anything but welcoming, and juggling clothes on hangers as well as luggage and bags, we had to walk quite a distance to find the check-in desk at the far end. “Carts” to load our luggage on would have been helpful both going to our room and when leaving our room, taking our things to the elevator, and then to the lobby to check out. I suggest welcome signs at both entrances with directions for the lobby, dining areas, resources available, etc - whatever would give me reasons to rate you as superior instead of average. We had no idea where to find what or even what there was until we went searching. There was no literature regarding what was offered. The bathroom wasn’t vented and that was unpleasant. We were tired after getting lost coming back from the concert. I went to get ice but ice machines weren’t an option on the 9th floor. I returned to our room, called the main desk, and was told there were ice machines on both ends of the 8th floor. There was an ice machine on only one end of the 8th floor, but there was a sign on it that it wasn’t working. We walked down to the 7th floor and found one. It wasn’t just inconvenient. I asked my friend to go with me because it didn’t feel safe roaming around trying to find ice.

Walkable to the concert venue and R&R Hall of Fame. Also great variety of restaurants and bars within walking distance. We appreciated the safety measures used for keying in and out of the hotel. The staff, everyone we came into contact with, were very friendly and helpful.

We had the unfortunate coincidence of staying during a wedding reception. While the music ended at 11 the noise continued for a while. We had flights to catch early sunday and could not get to sleep. This should have been mentioned while booking not when we checked in. Minor point. The lounge and restaurant were excelient although more staffing in the restaurant would have helped.

Beautiful helpful polite staff

Late check in. Good stay. Close to everything

Always a great stay. Amazing building and the staff is always effecient.

Had a great stay at the Hyatt. Everywhere we went was in walking distance, staff was very helpful, room was clean & exactly what we needed.

This my favorite place to stay when I visit Cleveland. Truly classic arcade architecture and close to everything downtown.

Excellent facility, but it was a bit dated and too many shuttered stores at the shopping level

Rooms were large and clean. We encountered a lot of noise from the floor above.

Nice Hotel, good service It appears there were many open rooms, not sure why I was put in a room at the other end of the building in a room (341?) that had very little natural light.

Great customer service all around. Very comfortable place and convenient. We drove in and the valet service was very professional and prompt. The restaurant was also very professionally run, the food was ok. Definitely a great option if you are driving into Cleveland

Very nice!

Very nice!

Excellent

Great

Excellent stay !!!

It was wonderful. All staff were great and friendly. Room was clean and breakfast was delicious. Will be staying there again. Everything was walkable from the hotel. Valet staff were very helpful. I highly recommend staying here.

Stayed at hotel when the power went out at our home during a storm. The staff was friendly and helpful and the room unlike some others that were extremely overpriced because of the storm was at least in the realm of reality and good value for the price!

Beautiful architecture! Large room, well maintained and clean

The hotel it self is great, very kind and accommodating staff. It seems like Cleveland in general does not offer a selection of dinnign options. Its very quiet, no dinning options after 10 PM. The hotel has a spa that was never opened and the restaurant options for breakfast are limited and very average.

Good location, very nice rooms.

Great location and architecture