We stayed here for our Honeymoon and it was an absolute delight! Olga at the front desk is an angel. The breakfast was spectacular. We will be staying here again the next time we visit Pigeon Forge/Gatlinburg

We went for a long needed getaway before our son’s wedding. The breakfast every morning was wonderful. The pancakes not so much as the machine made them thin and rubbery. Everyday our room was cleaned and plenty of fresh towels and wash rags. Loved the amenities of not having to pack shampoo, soaps or lotion. Thankful for the blow dryer too! One suggestion would be to keep some carts on the second floor so guests don’t have to go all the way downstairs to get one and bring their items to the room. Location was great and staff was friendly!

Great food selection for breakfast. Clean room , quiet, and comfortable

Hotel room was absolutly disgusting, bathroom and roof had mold, pee splatters on the floor and the stench of the hotel room was horrible.

The staff is always super friendly. Breakfast is always amazing! I do not like the way that guests who purchase through a third party (such as Expedia) are clearly placed in a sub standard room. The rooms that I am assigned when I purchase directly through the IHG site are far superior than those I am assigned any time I choose to purchase through a third party. Logically, I know that this is probably because they do not like losing money to third parties. However, they must know that customers are looking for the best deal, and should not have to fight insects, nor deal with “stains” and dingy smells throughout the room for doing so, Expedia should look into this. Otherwise, don’t bother to request the completion of these surveys.

It was perfect location for the event that we were there to be part of. Walkable to some events and restaurants and driving to others were easy.

Very friendly staff. Rooms were clean. Breakfast options were good. Very nice hotel overall.

This hotel is in a nice central location to much of Sevierville and Pigeon Forge's attractions. It is clean and the parking is easily accessible. Some of the staff was very friendly and helpful while other's seemed indifferent. The breakfast was plentiful and the area kept clean but the food was just ok. The oatmeal was like soup and the sausage was really overcooked two of the three days we ate there. The rest was fine The cleaning staffs scheduling was an issue. The first day the room needed cleaning I had to go to the front desk at 4:45 and ask the front desk why our room wasn't cleaned. They called someone and it was done right away. The next day we didn't have them clean because I didn't feel well. The next day I was fine and wanted the room cleaned. We left and came back about 3:00 and it wasn't cleaned yet, but at least we could see the cleaning staff was still working. I went to do the laundry and my husband had to go down to the lobby and read. By the time the laundry was done the room was clean. I'm not sure if it is a shortage of cleaning staff, many times we saw the carts outside a door but no staff around for long stretches or how they prioritize the order they clean. The guest focus should be on a friendly, comfortable stay. We didn't like having to wonder if our room was going to be cleaned when we came back to the hotel or were we going to have to vacate the room so it could be done. All you really want to do is come back to a clean room and relax.