Internet is poor

Staff were professional, helpful, warm and friendly. Ella at the front desk was very accommodating to our needs.

Another pleasant stay at Astoria Plaza in a one-bedroom suite for two adults staying three nights. A previous stay and wanting a kitchen were the main reasons I booked this hotel. The suite was spacious, clean and well equipped with the kitchen having everything that we required. There is a spacious dining area and living room for entertaining guests or just chilling in front of the TV. Staff are polite and efficient and the property is walking distance to a mall, where we stocked up on groceries. There are nearby convenience stores, laundry services and lots of dining out choices in the neighbourhood. The only downside to our stay was the aircon unit being installed right next to one side of the bed, so I ended up getting a head-cold from sleeping next to it and being exposed to a draft all night…I probably should have turned it off when we were sleeping, but I didn’t want the room to get too hot either. Overall, it was a pleasant stay and we would definitely consider staying here again.

Really beautiful apartment! Breakfast was delicious and had a lot of options. Room was perfect - only downfall was the slow elevator.

Apt style living

Comfortable, corteous and respectful staff, Shower area poorly designed, it floods bathroom area when taking shower.

Easily accessible, very helpful and friendly staff, great food, and clean nice rooms. The bathrooms gets flooded though during showers without the presence of any enclosure.

I had a very nice experience. The staff was very friendly and the service was excellent.

PROS The most polite staff I’ve come across with for the last 3 years of travel. Shout out to the staff of Astoria Cafe, the bellmen, frontdesk, elevator operators and to housekeeping- especially Lara. CONS The property is aging. The rooms have cockroaches. The elevators don’t seem to have sensors thus risking injuries to guests.

It was dirty. There was a cockroach in the room. Personal was late in attending my request. They don't allow you to drink in your room. I will never comeback.

Clean, staff friendly, great service.

Customer service is good, employees were courteous. Im complaining about the bathroom, the tub, the tiles are dirty.

We booked a 2 bedroom suite for our family of 5 and it was more than enough room for all of us. The breakfast buffet at the ground floor can be booked together with your reservation or as an add-on when you arrive as needed and we highly recommend it. Because of the great variety and delicious selection you can technically have brunch and not need to eat lunch! They have a shuttle to SM Megamall and to another mall on a scheduled twice a day pick-up and drop off which we didn’t need to use during our stay. We found a faster turn around time laundry by walking along the street near the hotel that was inexpensive versus waiting a week for the hotel to subcontract the same laundry somewhere else. The customer service is great and the staff is friendly! The place it a bit run-down with deferred maintenance which can be overlooked because of the food and and the space provided. One downside is that the 3 days we were there we had to keep calling the front desk because of cockroach activity in the kitchen. I appreciate being able to have a luggage scale delivered to our room during the night before our flight. I also appreciate the window AC in each bedroom and living room that made the stay comfortable. We don’t mind booking a stay there again!

The staff , all of them were fantastic. The bathrooms were poorly designed, and a total pain to take a shower in.

Its big but needs repair in a lot of areas

I stay at Astoria every time I travel to Philippines, staff are friendly, seamless check ins and out. The buffet is a little pricey but the property is walking distance to malls and lots of food choices in the neighbourhood. Rooms has kitchen complete of kitchen supplies and a living room to hang out with guests.

Great views. Suites are spacious and clean. Staff are friendly, helpful and attentive.

Spacious and clean. Great views. Attentive staff. Dining options on-site. Has a gym and pool but no laundry options. Reasonable rate. We will be coming back for sure!

We had a 2-bedroom unit and we were given a corner unit on a high floor. Views were amazing! I could see both airplanes and trains from the window. The suite was spacious and clean. Beds ok, not the comfiest. Water in the sink and bathtub drained slow. There was some mold in the bathroom. Kitchen was basic. There was no dishwashing soap or sponge provided for washing. Staff were friendly and attentive especially bell service. There was an issue checking-in. Although I booked late, I expected the room to be readily available since it was almost midnight when I came. The front office staff said he was working on it. I’m not sure exactly what it meant but I did get my room eventually. The next day, I asked for more bottled water and they asked me if I had already consumed the ones provided in the suite. I found that strange. Do have to explain how much water I have left before they replenish it? Overall, I enjoyed our stay and would have stayed longer for New Year’s Eve especially with the view I had. Sadly, they were fully-booked.

Room size is excellent, clean, and staff are awesome!

Staff is really nice and pleasantly accommodating . The place is clean although there's ants in the bathroom and air condition in the bedroom was not working well. But it was easy to check in and check out and they do exchange from dollars to pesos.

Pleasant stay at Astoria Plaza. All the staff were very polite, especially in the cafe. The hotel front desk staff were very comprehensive in their explanations of hotel policies and proceedures. The breakfast buffet was very nice. The one bedroom suite was huge. Everything worked as expected. Overall, our stay was very nice indeed.

Astoria Plaza does not disappoint. We like staying here as a timeshare option or as a personal travel accommodation. The place is conveniently located and offers a lot of dining and shopping options which are either walkable or short distance drive (although the congested traffic at times make it much longer than usual). We always get a suite with a nice view of the surrounding skylines of the growing business developments. The breakfast buffet option is always a big plus. The staff are friendly and accommodating. The only downside I noticed was the shower glass panel where the rain shower water leaks or sips through the bottom of the panel into the bathroom floor. It needs minor repair of sealing to prevent water leak.

very comfortable

Hated it. Not recommended. Not good. Sorry I chose this hotel. Check in took so long, you’re standing there waiting for them figuring out the computer , no clue. Check out day, housekeeping start knocking @ 9am, when no one answers they just barged in, lurking, and of course scared me to death. I asked “ain’t check out time at 12pm?” Response is , “we knocked” . Then at 10am again, they we’re knocking and that’s when I totally lose it 😏.

Pleasant stay

For the last five years or so that we have been going to the Philippines, we have stayed at Astoria Plaza. Kudos to the staff. I have nothing but praise for them. The rooms and bathrooms probably need to be updated and upgraded.

I always go back to Astoria Plaza Hotel when in the Philippines. Everyone there is so nice and friendly. We especially like entertaining friends at Astoria Cafe. The food is excellent and their staff and managers always give excellent service.

Clean, nearby grocery, staff were excellent. Wifi trouble connecting. Bathroom need updating kinda old. Nice place to stay for an affordable price. I will definitely stay at Astoria again.

Amazing staff- room are great! And super clean

My entire stay was awesome. The staff are friendly and the room is nice and clean. Excellent experience!

The staff were very accommodating