I stayed at many places in Bournemouth but first time in Hermitage. It was great. I’m a terrible germophobe but to my surprise every surface was spotless. Beddings clean and fresh. Towels well washed. No speck of dust. Carpet looked as though they washed them before the season. Comfortable mattress and plenty of pillows. Aircon so quiet I managed to fall asleep in a lovely cool room. I’m coming back to Hermitage soon…

Lovely hotel with friendly and helpful staff throughout our stay. Reception Manager resolved our Room allocation very quickly and arranged a room upgrade and complimentary beverages whilst the room change was being made. The quality of the room renovations is very good. Breakfast choices very good and high quality. Hotel is ideally placed for exploring Bournemouth and very close to the beach and pier. Bar pricing reasonable,

Smart Tv not setup for normal tv - room was newly refurbished and everything else was excellent

Lovely place to stay. Helpful, friendly and chatty staff.

Overall 5 stars

I stayed here on the 22nd June with my partner and son !! I booked the room through hotels.com - we booked a superior sea view at a cost for one night of £218. This is a 4 star “ not a chance” I took pictures to show reception who even commented “ wow” let me speak with the manager . It was interesting that to get some air into the room all we got was smoke from the smoking area below the window. After 3 mails directly from me and a number of calls from hotels.com the “ management choose to ignore all of them. Extremely unprofessional. I understand they are trying to upgrade it then don’t charge upgrade costs until you have completed the work and more importantly listen to your customers and don’t bury your head in the sand !!!

An older hotel on the sea front which has been modernised to cater for residents of all ages and abilities.

Despite the hotel having major refurbishment, I didn't hear any noise. Lovely double room with a sea view.

Amazing view of the seafront. Friendly staff and nice breakfast. Great location

The 6minute walk from the X3 bus stop with our small suitcases was really pleasant. The location was perfectly situated with easy access to the gardens, beach, promenade, the BIC, the Odeon & main shoppping areas. Upon arrival, Ali at Reception was welcoming & friendly. When we were disappointed to find the superior room had a double bed & not the twin bedded room as requested, Ali moved us to a spacious, 1st floor, sea-facing room with a sofa. A mini-fridge, fan & safe were stored in the cupboards. The decor is a mixture of contemporary, classical & antique styles. The Hermitage is perfectly situated for anyone going to Bournemouth on holiday or to live entertainment or a conference at the BIC or annual Bournemouth Show.

At the time of our visit, a refurb is on going. This means that while we had a sea view, we also had a skip and scaffolding view It would have been good to know before booking that the two suites I booked for my mother's 80th birthday, required climbing 2 flights of stairs, because the lift serves a different part of the hotel.

Hotel needs a major update to be classed as a 4 star hotel

I have stayed at the Hermitage several times, as its location is perfect. The staff are friendly, courteous and helpful. My room was clean and pleasant. Breakfast was delicious, as usual. The only issue I had this time was that my single bed, which is against the wall, had not been made properly. The bottom sheet and duvet were merely pushed down between the bed and the wall, and not tucked under the mattress. Also, the mattress cover was hot and noisy, and I had to remove it and remake the bed during the night. Overall, I had a great stay and I will return.

Great hotel, in good location. Bar staff are very slow. Bit disappointed with the £14 to have to pay to park in the hotel car park. Breakfast was lovely they even catered for my husband who is gluten and dairy free.

Excellent location if going to a show at the BIC!

This was definitely not a 4* probably. Property is run down, location is good but maintenance was really poor. The staff didn’t have a clue around how Expedia booking system worked and almost charged me twice

I stayed one night to attend a gig at the BIC which is literally just across the road. The park and the beach are a few foot steps one way, the mall with loads of restaurants is a few in the other direction. The hotel is old but comfortable. Room was nice, everywhere is clean. Breakfast was a bit basic but did the job. Not sure I'd want to stay a week but for a few days it fit the bill. I parked in the BIC's car park and then discovered the hotel has quite a bit of parking (and works out £2.50 cheaper than the BIC overnight).

From the reception staff who welcomed us on our arrival, bar and dining room staff. They were helpful and very pleasant and nothing was too much trouble for them. The our bedroom was kept very clean.

A very lovely hotel with a great price for solo traveller single room with sea view and ensuite bathroom with bath and shower. TV room service. Options for dinner and breakfast. Extremely high standards of customer service. Nicely decorated and good set menu with good variety of options very well cooked and presented food which was delicious. Attentive , friendly staff who were able to provide information on the local area. Tea and coffee in room. Cosy and warm with good thock curtains to cut out light when sleeping. Very quiet at night. Bar and restaurant on site. Lots of storage available. Walking distance to beach, BIC, Pavillion and restaurants and bars. Car park available and 5 mins by taxi from station. Lift available. Had a really excellent experience and will definitely book again. I would recommend to friends and family.

Everything good especially the reception staff and their eagerness to sort a minor problem. This has encouraged us to book to return, we shall look forward that very much

Unfortunately we did not have the best stay here. We were woken up ever morning by either an alarm, or renovation work (drilling) and the cleaning staff asking if we wanted the room to be cleaned (she came at 9:00am). The front desk staff were rude and did not give us all the information when we asked.

Fantastic location, large car park, opposite the pier, next to the gardens & close to town. Lovely staff. Large rooms. Comfortable bed this time too.

Rooms are dated, I never expect top notch from small hotels like this, but everything just feels old, some might call it rustic, but it just felt like it could do with a bit of an uplift. Taps run at just over 20-25 degrees, with little to no pressure, so expect cold showers ! Breakfast was mediocre and certainly not worth including in your stay, I would suggest taking a wander up pier to find a better breakfast place, probably cheaper too ! all in all a bit disappointing, and not sure if I will book here again

Super friendly / helpful staff. Clean, warm, comfort room but generally the property needs investment S it is looking tiered throught. That being said - happy to go back!!

just perfect clean friendly helpful

Perfect position by the sea, pier, oceanarium and BIC. Our room was upgraded on arrival by friendly check in staff and was great, with comfortable, large bed. Staff were welcoming and pleasant. Yes, the hotel decor leans slightly more traditional rather than modern interiors, but it’s in good condition, seemed fully staffed and has a car park (£14 per day). Table d’hote dinner was very good, including a gluten free dessert (chocolate brownie with ice cream) which was a refreshing surprise. This hotel isn’t gigantic but it’s public areas are spacious, and everything is well done. For me, that’s a massive plus. (Had a recent experience in Southampton that had appalling staff levels, broken a/c and barely any experienced managers.)

Location is excellent However we were sold a room above a party reception room and there was a wedding on that day. The music and singing went on until midnight and after that there were furniture re-arrangement noises until 1am. I would have never booked this hotel if I knew there was a wedding party going on on that day especially just below my room. Mattresses were also quite old, all in all it wasn't comfortable, hotel need refurbishment.

Initial check-in felt like something out of Fawlty Towers - a very slow explanation of how a hotel worked for somebody who'd never stayed in one before. Room - no sockets by the bed and poor water pressure in the shower. Night porter took many rings to open the front door (apparently lots of drunk people ring the door at night which is why he didn't respond).

Very good location; comfortable bed and comfortable breakfast. Let down by staff on the last day refusing to keep my suitcase safe for all of two hours, which was very disruptive and inconvenient.

Brilliant location, good value for money and clean. Very comfortable to stay in and up to date decor. Highly recommended.

Amazing location, breakfast was fantastic with a large choice. No one explainerd the parking until i arrived which was £12 a day. It would have been nice to know this before i arrived. The only negative was the beds. My daughters (she is 4) single bed was a foldable sofa. It was awful but luckily she is so light she did not notice the metal bar in the middle. Also the Mattress for me nad my wife were not the best where we both had back ache after 3 nights. Change the Mattresses and we would come back.

We had a fantastic holiday, kids love the family room, breakfast was good too, very close to the sea 2 minutes walk. We decided to stay there whenever we travel to Bournemouth.