Fantastic place It looks exactly or even better than on the oictures!

Apartment was clean, but furniture and mattress could seriously do with an upgrade.

We were put into a loft room which I originally did not book due to mobility issues. I have difficulty going up and down stairs so this was concerning. The desk clerk managed to switch us to a one level room in one of the other buildings which was appreciated since there were no vacant rooms left in the current building.

Great property, very spacious, very well equipped kitchen, underground parking, good wifi, comfortable bed and sofa bed. The only thing we could fault was the cleanliness - the bathrooms were not cleaned properly before our stay.

The unit we had should be updated: bare minimum number of mugs provided for 4 people, hangers provided seemed like second thought, blanket provided for the sofa bed was insufficient for the winter weather (even with 3 layers it was still too thin), sofa bed mattress needs to be replaced (worn out mattress and you can feel the springs), towels provided upon check in were insufficient for 4 people.

Completely satisfied with our stay. The Manager went the extra kilometre to make sure our needs were met. We will be back.

The staff were excellent, considerate and accommodating. We loved our two bedroom suite that we shared with our dog, Marley, we swam in the pool and sat in the hot tub, and walked 7 mins to the restaurant to meet our friends. We would go back in a heart beat❤️

Multistorey with views to the mountains. Would stay here again and spend more time exploring canmore and surrounding areas.

The rooms was not clean, something splattered all over walls. Hotel was freezing when in halls.

It is a great place ,near the downtown area, mountain views from our suite. The only thing is. Udate***the carpets . That is all.

Overall good but in pictures it’s shown different bedroom settings but in real it’s different plz confirm before u book .

The property was fine however the portable air-condition unit when we awoke had leaked on the floor (big puddle). When we told the front desk they sent someone over to pick up the unit and said they would bring another one, they never did.

Stayed in a 2 bedroom unit - beds are extremely uncomfortable with dips in the middle. Two pillows provided per bed and pushback was given when asked for more. Bedding is not a hotel standard. No AC. Kitchen was well equipped. Units are tired. I travel frequently for work and this unfortunately missed the mark. The comfort is not there for the price being charged per night.

Great location. Spacious rooms. Indoor parking can sometimes fill up, which then forces you to find street parking. Pool is located in main building, so if you are in any of the other buildings you will have to cross over to access it.

Asked for 2 rooms with 2 queen beds, got 1 queen bed & a room with 2 x singles... Otherwise really good...

Great place to spend vacation. Clean and very organized. Location also amazing!

When we checked in it was easy and fast and I liked that we got to check in early. We checked out our room and noticed right away that the tile floors were filthy along with the carpets. We carried on unpacking and tried to hang clothes up but there were only 6 hangers. The kitchen had everything we needed except oven mitts. I pulled out a dinner plate and it had jam and hair on it. There were no screens on the windows so we couldn’t get a nice breeze in the suite unless we left the balcony door open, which we did because there were absolutely no bugs- so a plus. ( There’s a portable window a/c in the bedroom) The bed was comfortable. The bathroom tile surround had splashes of shampoo residue and the tile floor was dirty also. There was a patio set on balcony but the umbrella sat in the corner broken. We could have used it in the afternoon/evening when the sun was facing us but I let the front desk know and they said they don’t carry extra umbrellas because the suites are privately owned. The toilet paper was AWFUL. Overall these rooms are set up nicely but it would be great to have them cleaned more thoroughly in between guests. We enjoyed our stay and the view of the trees and mountains.

The place wasn’t clean well. Not enough bedding for 5 people. The one toilet didn’t work well. Tried to get someone to fix it and no one got back to me.

Check in was easy and front desk personnel were friendly. The room did not warrant the price for the rental. The furniture is dated and the couch and chair in the seating area are not comfortable. The shower head is ok, there might be more pressure if the valve switch from the tub to the shower head worked better. There was an awful smell in the hallway, smelled like spoiled milk or vomit that lingered for two days.

Enjoyed the location, close to downtown, quiet and our girl loved the pool!

Warm, personable and professional customer service. Clean, comfortable and cozy suite in a wonderful location.

The unit was clean but wear and tear was notable. Nice kitchen space. Bed was firmer than we'd like.

Properly is more like a small apartment. It would be great for skiers who want to make own meals etc… we were expecting more of a hotel like property. The furniture was not as expected and overall based on price we expected more. Towels were very rough and old and one pillow had no pillow case. Bedside lamp was very cheap and fell apart as soon as shade was touched. Bed was very high and fan above bed was too close to the bed. Overall mediocre experience at best.

We stayed with our family in a two bedroom suite while we skied in Banff. Perfect suite and great location.

Very clean everythhing we needed was in our room.

Booked one bedroom with a pullout for 2 adults and 2 kids and the pullout was so bad it was unusable. Springs sticking through the mattress. No extra bedding, only 3 towels, McDonald’s garbage bag in our garbage when we first arrived. Too small of a suite and very overpriced. Will never rent here again! These units are privately owned, the owners need to take more responsibility for their suites.

Not clear pool is outdoor only in description, fitness room was also not heated. Thermostats in rooms were not working, luckily fireplace threw off heat. Hallway draft extremely cold and entered into door. All huge factors in enjoyment considering it was -30 for our 4 day stay.

We had freezing rain while we were there and the sidewalks and entrance to lobby were so icy that everyone was falling. The staff did not have adequate deicer to handle the situation. Our unit was very poorly stocked for using the kitchen. No pot holders, cutting board, Keirig, and the absolute minimum dishes to survive on. Many common utensils and items usually found in a condo kitchen were not here. Bare minimum of everything.

The property was clean but a little run down. A bathroom door was missing a hinge pin, the control knobs for the in-floor heat were missing and the knob on the dryer was broken. Luckily I always carry a multitool when travelling so I was able to get this working, but the place could use some maintenance. Overall, the underground parking and in-suite laundry makes it a decent place to stay for a winter getaway with the family.

the suite was wonderful, it was like a bi-level split with 2 bedrooms and a full kitchen. very spacious and relaxing. The rooms and floors could have been cleaned better, seems like no one cleaned the room for months with hair balls all over the carpet. Wish they let you know the main pool and hot tub was out of service too. disappointing to find out when you arrive. overall great amenities however needs cleaning and better communication.

condo was clean on the surface but dont think that the floors were washed in awhile and the bbq was so dirty it lit on fire! tried to tell the staff at the front desk, but no one really seemed bothered to much about it.

It is a little tired looking but that is ok. We had reserved for 5 people but there were no sheets or blankets for the pullout so we were able to get some assistance from front desk but we had to find the sheets and pillow cases ourselves and there were only thin blankets for covers. did like that there is a bbq and 5 appliances and the beds were fine.