Excellent stay. The room was clean and the location was very convenient to the depot for the train to the Grand Canyon.

What a beautiful, historic Hotel!

Decent hotel but old and tired exterior and outdated room with old beds, not very comfortable. Not worth $150+ per night that we paid in off season. They did not receive our room request, not sure why - I double checked with hotels.com a couple days before we got there. They push the railway train to the Grand Canyon but it’s very expensive -$300 per couple for the lowest level car with no AC. Lobby was nice, surrounding area was safe and clean but not much to do in the immediate area. Small city with just restaurants, bars and small shops.

The hotel is great. It is located next to the train station and within walking distance to downtown shopping and restaurants. Rooms are very clean and comfortable. The staff is very friendly but could use some training at the front desk. There were a few areas of concern to me. Be sure to carry a few credit cards for check-in. I presented my card for a deposit of 75.00 and it was declined. I didnt think much of it as I am from the east coast and thought maybe my card company suspected fraud. I tried another card and it was immediately approved. I go into my email to find my credit card alerts for.both cards as pending charges. They had 150.00 deposit and didn't know how to clear the first one. I decided to wait until checkout to get them both cleared. Front desk told me that it's a glitch that happens. Just be prepared. The day of checkout we also got up to take showers. The sink and shower water were both red. We decided to forgo the shower and brushed with bottled water. Upon check out I inquired and was told the town water was being switched out. I asked if the water was safe for showers and was told it was. We were then told it was not safe for drinking. I asked why guests were not informed and was met with a blank stare. Overall experience was ok. I would stay here again. I would just be more prepared next time.

Nice place next to the train station and dining. All walk distance

Very efficient check and we were able to get into our room at check in…early! We had a light diner at Spencer’s bar…perfect for us. Worth going there to see the bar and mural.

Amazing Stay at the Grand Canyon Railway Hotel! Clean rooms and beautiful view! Staff was friendly! Within walking distance of some restaurants or 6 minute drive to Bearizona! Didn’t ride the train this time but next time it’s on our list! They provide Shampoo, conditioner and body wash and we had a microwave in our deluxe room! Definitely a must stay!

Great hotel and great service!

Nice hotel in a great location. Everything about this hotel was great except for the worst pillows. They couldn’t be any harder and more uncomfortable. Why not provide soft pillows ?

Way over priced.

Very conveniently located next to Grand Canyon Railway Depot. However, the exterior doors with handicap access (no stairs and ADA-compliant auto-open doors) are very few, and handicap parking spots near such doors (and near ADA rooms) is extremely limited.

Quaint place to stay. Helpful staff.

the hotel was very crowded and busy when we arrived, no help with luggage and we had to go to the last room on the second floor. We stayed her about 25 years ago, not sure if they changed ownership.

I did not like the fact that the hotel smelled like feet. They need better hotel air scent diffusers.

Conventient to train. Comfortable room.

One of the best experience for family .

The hotel was nice and staff were very helpful. It would have been convenient to have a microwave in the room. Otherwise it was a nice place to stay in the area.

Place was well maintained and had free EV chargers available.

Room is clean, and the location is good. Walkable distance to the main streets.

Conveniently located next to the train depot. Staff was very friendly & knowledgeable about the train schedule and what to expect. The only complaint I have is that the toilet paper was like sand paper! Other than that, amazing atmosphere, service, & location.

Nice hotel, but room may have black mold. Not sure. My wife and i got really sick staying in the room. Stayed a extra night, too sick to drive home. Still sick but had to get out of there. Started feeling better after we left.

Great hotel, historic with modern amenities. Comfortable beds, great water pressure, spacious bathroom. Train station right next door can be a little loud around 9am. Convenient walking to all things Williams,AZ.

The hotel is nice, the don’ provide a hair dryer, so bring your own. The restaurant is buffet only and expensive.

It was very convenient and everyone was very nice.

Hotel was decent. Rooms were alright (nothing crazy). We wished there was more outdoor seating/lounging. Pool and spa was over chlorinated. Bathroom had hair on the walls but the rest of the room was clean

Keys have pompous many times

Was great

Great staff.

The pool was nice. The check-in app/procedure was a bit much. Some areas of the hotel require some updates.

Everything was good. The property was clean and the staff were friendly.

Friendly staff, food was good, Spensers Pub bar has an interesting story. Lots to do on the property but old town Williams is awesome!

Very easy to check in and the staff were very kind and professional. Within walking distance to fokd and shopping . Only about 50 minutes to Grand Canyon entrance. Would diffently stay here again.