We got to the hotel to check in around noon and were told that we couldn't check in until 3 so we left and came back again at 3, which at that time the office door was locked and no one would answer the door or outside bell. We then left and came back again 2 more times and still nobody was even in the office to answer the door then finally by the third time someone did answer but we were told that due to something called expedia.com ( which is something I have never even heard of or have any idea what that even is and do not understand why they would tell Sapphire to not rent a room to me that was already paid for and then on top of all that hassle she claims that she didn't have to refund me. Me nor my husband ever even stepped foot in a room at all..!!?

They refused to check us in even though we had receipts and bank statements. Stole $160 from us and we are going to contact the lawyer if it is not refunded

I booked my trip through Expedia and upon arrival to check in i was informed there were no more rooms available with double beds that i ordered. When i asked how i can be refunded i was told to figure it out. Not to mention there waa absolutely no parking. Cars were blocking others.

The stay was good, the 50 dollar deposit was outlandish, and the parking was terrible!! But the stay was fine.

The place was clean and safe

Clean room took a while to check in because using a third party

It was nice

Office people very rude

Very clean room and the staff was very helpful and courteous

Paid for booking in advanced online when I got their they acted like they couldn't find the booking no one spoke English

Horrible service completely rude. Told me I couldn’t have guest in my room even though I have 1 persons in the room other than the set number of guest which was 2. Go to take a shower but unfortunately I couldn’t because I had no soup and when I called the front for some they told me to come some. When I got to the front they had 3 cups 1/4 full of each shampoo, conditioner and body wash. No lids. Breakfast was very disappointing also! They did not have anything to eat other than dry rasain brand flacks! Literally! No milk at all! Who serves cereal for breakfast with no milk? Couldn’t even get anything to drink because there was nothing to even try to drink. At the end of my stay of course they would come banging on my door at like 12:55 telling me checkout is 11am. Well when I checked in they told me I could check out at 12 because I requested a late checkout when I booked the room. Alittle after 11 they come banging again saying it’s passed 11 and I once again reminded them that they have gave me a later checkout and that it was 12 not 11. I don’t understand what kind of customer service they are used to but this is not the way to treat your customers. I will not be requesting anyone to stay here!!! I will not be staying here either!

Loved the jacuzzi in the room. Very clean, good location.

There’s nothing to complain about at this hotel but then agin there’s also nothing to brag about either

Rooms are not even close to as pictured. Walls are painted in browns. Broken toothbrush left in the room nightstand, which had obviously been there a long time by the look of grime and just nastiness. Shower had a few long black hairs in the tub (I’m an ash blonde). The ‘sitting area’ couch was faded, ripped in places and just generally gross, not to mention blue and white swirl pattern. The entire room was horribly mismatched. The bright blue and red carpet (think ‘bowling alley’) was halfheartedly vacuumed, mostly just the two travelled areas, but still had small white papers etc. around the wall areas. Questionable people walking around and goings on through the night. Not much sleep due to this, even though they do have cameras set up in the lobby registration area. This hotel was previously a Days Inn and they still use a lot of the same items left when they changed the name, items in the rooms/lobby. The only positive I can give is that the sheets *appeared* to be clean, bright white and small smell of detergent. Overall not a good place to stay, pay the extra $30 and go stay and the Holiday Inn, I would have, had they a room and not booked up at midnight. This stay at the Sapphire was definitely not planned. I normally do not leave reviews, but this one needed to be left. Save yourself the grief and waste of money, which they will not refund, even if you walk in and abruptly walk back out to the lobby to get out of there. Overall zero stars. Can’t upload my photos :/

It was under construction, but the room was really good

Front desk clerk took 15 minutes to check me in, didn't seem very knowledgeable and in 20 degree weather you would think they would move faster. He even said they were full, but I had a reservation

Our room was very spacious and comfortable. The place was clean and the bed was very firm.

The lady is extremely rude. Did not make you feel welcomed at all.

Awful, Awful, Awful......We knew we were in for a rough night's sleep when we saw the room next to us had a fan in the window. Turns out, people came to the window all night long -- lots of noise and what appears to be a dangerous situation. When complaining the next day, the desk clerk acknowledged that there were people living in the room as a permanent residence....Come on management, you know what was going an and deserve this review!

Awful, Awful, Awful......We knew we were in for a rough nights sleep when we saw the room next to us had a fan in the window. Turns out, people came to the window all night long -- lots of noise and what appears to be a dangerous situation. When complaining the next day, the desk clerk acknowledged that there were people living in the room as a permanent residence....Come on management, you know what was going an and deserve this review!

I booked a room here thinking that this was a pet friendly hotel b/c it says there is a $10 a day pet fee. When I arrived there were signs in the lobby that said CLEARLY NO PETS ALLOWED. So being baffled I didn't say anything at first. Then manager tells me there are no pets allowed in rooms. I told him I only booked here because I thought it was pet friendly. He said no it isn't & hasn't been in over a year. So I asked him if I could cancel this for free & he did. I appreciate that he did but he was not very nice nor did he apologized about the problem. I'm glad I had to find another hotel because he was not pleasant. I can't say how the rooms were because I never went in any of them.

Front desk staff impossible to deal with. Room very hot ,smelly. Would never recommend this place to anyone

Difficult to find. Address is for East I-10, but because of some oddity it is on the West bound side. Room paint and decor slightly off center but not disconcerting. Spent a relatively comfortable night,

It was nice for the price! The cleaning crew was really nice. They made sure you had everything you needed.

to start off the a/c unit was not cooling down what so ever...and the personnel has no room for complaints

No hot water for the shower. The sink had hot water, but the shower was limited on how far you could turn the handle. The front desk guy copied my credit card number and cvv code and told me if I had brought any unauthorized guests that "they" would charge me "extra" "automatically". In which I assumed he meant himself as he appeared to be the hotel owner. . The rooms had multi-colored walls which were distracting and worst of all, the milk at the "free" breakfast was cold and SOUR! Never staying there ever again. Horrible.

Walls were painted in rather brilliant shades, but once the lights were out, I didn't notice at all.

Loud colors but clean. Mgr said restroom in lobby out of order but it was really just locked because they did not want to clean! Same old pastries, cereal for breakfast. Waffle iron shaped like Texas but batter stuck somewhere between Huston and San Antonio.

Courteous,and helpful people at the office.

Nice hotel. A little far from downtown Houston, but easy access via I-10. Room was clean. Staff very friendly, and accomadating. One small problem was that the hotel was fully booked, which meant we had to change from an upstairs King to a downstairs double Queen because of my disability. But the staff was very willing to make that change on my behalf. Also, when they are filled up, they run out of parking near the rooms. Overflow is behind the hotel. And Handicapped parking was not enforced. But all in all, I'd say it was a very good deal for the money.

I was pleasantly suprised with this motel. The amenities were very sufficent with wireless, fridge and micro and a good selection on cable. There is a lot of noise outside due to a busy intersection, but with the door closed and the A/C on you couldn't hear any of it. My king non smoking room was fresh and clean, linens were good with towels and washcloths being supple instead of the usual. There is a strip mall with several eateries and a grocery store adjacent to the hotel well within walking distance. Security is good and the entire property is well lit and the I-10 ramp is just a couple of blocks up the service road for easy access. The continental breakfast was a little light but did have fruit, waffles, cereal and sweet rolls. All in all it was a good stay and I will definitely use them again