Classy

Very poor customer service and rude manager

Excellent hotel in great location. Lovely walk along seafront to numerous bars and restaurants. Hotel is very well run and maintained. Rooms great and pool area really nice. Added bonus of the spa too. Very impressed overall with value and quality. Staff all very helpful and friendly.

Good

10/10. I honestly can’t fault the hotel at all. We had the most amazing 5 day break last week and we will definitely be back. Perfect walking distance to the marina with lots of food options. Beautiful beach and clear sea a stones throw away and really reasonably priced sun loungers to rent. If you’re hesitating booking the do it, you won’t regret it!

We stayed 8 nights in this great resort and we enjoyed every bot of it. Great facility, relatively new, friendly, attentive and helpful staff. The location is great too, close to the Santa Eularia passageway and the beach. Highly recommended and will definitely come back

Everything was amazing. Thank you

We had a wonderful stay here and will certainly return. The hotel is old school grand and in a great location next to the sea and a short walk to many good bars and restaurants. The staff are amazing, super attentive and always on hand to help. One minor quibble is that the quality of products used at breakfast is not in keeping with everything else about the stay.

welcoming from the start arriving late around 1am ish. everything was lovely from staff to room to spa to food. great area, very close to town but also far enough away.

Great hotel and service from staff

Awesome hotel in a fantastic location

Nice location

We had a great trip , staff were excellent.

Everything about this hotel was perfect. We stayed in a prestige room which was amazing. The staff were all friendly and helpful and the pool and spa were lovely.

We have been twice to the hotel. Is easy parking easy access to most of the island of driving and the hotel is clean and comfortable

Nice holiday in Ibiza, hotel is beautiful but a little tired in places. Not expecting to fight for sun beds when you have the Presidential Suite (cold shower too). Pool service was not great but hotel very clean.

Great infra, very kind people.

Nice hotel good facilities great spa all very clean. Food ok but i felt very corporate, we did eat out quite a bit, breakfasts were good. Only food options in hotel were pool side and buffet restaurant in our stay. Internet very strong . great staff very helpful and caring Nearest mini market is over the bridge. Centre of town 10 minute wander along the front.

The hotel is still nice looking but not really the 5 star standard you’d expect (and which you pay through the nose for). There were obvious areas of wear & tear and unfixed damage around the hotel and particularly in our room. Some of the staff were very friendly but others (particularly in the pool bar) were not terribly friendly or welcoming. Room service was expensive, uninspired and unavailable during certain times (we were told there was no way to get breakfast in the restaurant or our room before 8am on the day of our departure because it was Sunday). The housekeeping service was sloppy, with replacement towels and hand soap forgotten and dirty cups and glasses merely rinsed in the sink. I completely sympathise with the issues caused by the pandemic but standards have definitely slipped and they need to buck their ideas up if they’re going to continue to charge those prices.

Lovely hotel with lovely decor, wonderful spa & friendly staff who will do anything to help. Good selection at breakfast, all tasted great. Rooms generally clean but a little tired in some places - also no complimentary water or tea/coffee facilities in the room. Communal areas lacked atmosphere with no music around the pool/in bar areas which made it seem quite lifeless at night. Great variety of bars and restaurants near by though in the town. Overall, probably would say it’s a very good 4* hotel, rather than a 5* but had a great stay and would return.

This can’t be 5 star hotel. The furniture is too old. Broken door. Poor amenities. Smelly corridors and towels. No coffee machine in room. Mini bar left empty and you have to ask to be filled! Hotel gym closed on Monday! Room service unavailable after 11 pm! I would never recommend this hotel unless they change the rating to max 3 stars and the price accordingly.

It was good for the money you pay. Better than I expected.

I have stayed at this hotel several times and cannot rate it highly enough. Beautiful grounds, excellent service and food and great walking distance to the amenities of Santa Eularia.

The Hotel is reasonable nice but unfortunately is lacking in some qualities that ever 5 star hotel should have. The staff was overall very friendly but too few to properly manage a hotel this size. The room was quite basic and spartanly furnished with a very small and a sofa. Unfortunately they forgot to refills the shampoo prior to our arrival , which was a bit of a nuisance. They also charged us 6 euros for each 500ml bottle of water. All that being said , it is still qiute a nice hotel and I can see older or middle aged couples enjoying it a lot as it seems very child friendly and family oriented.

October 2019 visit so hotel quiet but excellent amenities and staff very helpful. Thunderstorms forecast for a couple of days caused a lot of the outside areas to be closed down perhaps too soon

It was amazing!

position and staff were excellent ! although could have benefited by tea and coffee making facilities in the room !

The hotel was really Beautiful Hotel, really good staff.

Very relaxing stay. Hotel is set in lovely gardens with great pool and plenty of sun loungers and umbrellas. Very clean, friendly staff and great breakfast. Also only 2 minute walk to the promenade with beach, bars and restaurants.

We thought the hotel was very well maintained and the staff were always attentive with a smile.

At check-in i was told i got a free upgrade - to a junior suite. this room was full of mold. the smell was so strong, i got a headache after just 5 minutes there. they sent a cleaning-lady in with LYSOL!? TOILET SPRAY - to cover the mold I asked for a full refund as they did not have any more rooms available. NOT possible, even hotels.com customer service could not solve it for me. I wanted the refund so i could stay at another hotel . after 2! hours in the lobby, they found a room without view (what i paid for) the manager called me and said he would fix me some spa-treatments and more. all i got was a plate of 5 desserts sent to my door, when i was leaving for dinner. never heard back from the manager - he is a liar and do not take his word for ANYTHING. Nothing about this "resort" is 5 stars worthy. its old and dingy.

Excellent hotel with great service, amazing breakfast and lovely pool area