Locked out of pool before checked out most properties let you use the facilities and amenities all day....check in late and was suppose to check in early, provided connecting room when requested not to have one, did answer the phones 3 separate occasions to get ice and cannot get ice yourself, no light on the balcony so virtually unusable after sunset at 5:30 pm, only Valet parking no self parking and charges an additional $70 plus tips on top of the resort fee , access to public areas restricted due to additional tea service which cost extra in public areas. Drinks were super expensive and breakfast prices were out of control. Great property but needed landscaping update at trimming all sod need to be replaced... Not 5 star outdoor grounds areas the should have heaters and umbrellas and at sunset do not have either. Winter not a good time for the property , tea service should be in a private area not intne lobby lounge or library . I am an Accior shareholder and the does not meet 5 star resorts expectations.

Very nice grounds. The hotel lobby and bar are excellent. The rooms are looking very dated and need a refresh. We aren't golfers but the golf course looked amazing.

Beautiful!

Just perfect!

We recently stayed 7 nights at the Grand Del Mar and had a wonderfu trip. We had an issue the first night but staff were so helpful in resolving - special thanks to Christian. Irene at the Concierge desk was amazing in bookings and recommendations. Property is stunning and facilities great - try the archery. They had a fantastic guitarist (David) who played and sung by the pool at the weekend which was very relaxing.

There were some positives but also glaring negatives about this property. POSITIVES: 1) I commend Neil at the front desk for facilitating early check in. 2) The concierge was very helpful in referring us to off site hair and nail salons as the property no longer has these services since Covid. 3) rooms are very large with nice shower NEGATIVES: 1) ANTS! I told the front desk twice and they did NOT offer to move us to a different room. They did not offer to compensate us in any way. They said they would get housekeeping to address this. The next day the ants were back. What other bugs are there that we don't know about! I got the impression that there is a shortage of cleaning sta..2) Resort fee is a great way for the property to make extra money. I have stayed at much nicer properties without a resort fee. 3) Meals in their restaurant are expensive even for a hotel. Furthermore, waitstaff could do a better job. For example, waitstaff asked how breakfast was. My husband said "good". Waitstaff turned and walked away before I could answer that mine was not. In summary, cleanliness issues were a major red flag and some of the staff's indifference was problematic.

This hotel was one of the best hotel. I have stayed in the service the restaurant options, the food, the room that comfort the beauty amenities pools. Everything was five star. This is what you call a five star resort. I highly recommended to people to at least stay here once to experience what a five star resort should be like.

Pros- Service was good. Nice hotel & grounds Cons- Had 6 tacos by the pool for 72 bucks not including tax and I have had better at any other places. Half of them were torn on the bottom of tortilla. $70 parking +$ resort fee (including SD & OCC fee) per night. Not sure it was worth it, as the both adult pool and family pool were disappointing small. The jacuzzi by family pool is less than 10 feet in length that made me go "what the.."