I felt like I was at home, very clean and comfortable, delicious breakfast. The customer service people are very friendly. I loved this place. It is very close to all the activities. They also have tours within the hotel for you to choose from. I will definitely return to this hotel.

Suited my needs to be in a central area. Room was large and clean

The pool and beach area are great. Good location. Luz at reception was very courteous and helpful. Travel desk staff was also very informative.

This property is very old with limited conditions in the rooms. The air conditioning is working though movements sensor and when we are sleeping not working

Roach activity observed made me feel very uncomfortable especially at night

Great location, good hotel, staff can improve their costumer service.

Nice hotel with good facilities (pool and bar) and direct entry to the beach. Room is light and clean. Easy to grab a taxi and go to the historical centre. The staff is very kind and helpful. Minus is very loud music from the neighbouring hotel during the night. Breakfast is okay, but basic All in all good experience compared to the price :-)

Old hotel. Telephone not working. Shower won’t drain. Small bathroom. They fix the phone and shower. It’s just a old hotel. Breakfast just average low. They take away the towels and we have to wait till they wash them to get them back. TV only have maybe 5 channels to watch. Workers are nice.

Overall good experience in the customer service. We were happy with our stay however, the pictures on the website did not match the pool and the room but they were ok. Breakfaat was excellent and the drinks at the bar were good.

Racism among staff to the highest they all need proper training

AC no work. Good breakfast. Older slower used worn.

Without exaggeration this the worst hotel stay I have ever had. We stayed two nights but almost left after the first. The property is physically falling apart, the lobby was very humid, despite covid numbers still being high around the world, Colombia recently and partially relaxing its entry requirements for foreigners, this hotel gave zero care for physical distancing, masks, or evidence of cleaning in common spaces starting at check in. The room has ants and roaches (we even killed two cockroaches and housekeeping made the beds but left the dead roaches!), there was clear evidence bugs had been smashed on the wall prior to our stay as well. The bathroom was so small it didn’t fit a 5’6 person facing forward on the toilet, the bathroom floor was 3 different heights in places that didn’t make sense, the door had mold, and there where holes in tiles. 1 bed was very hard, the other was sinking like an air mattress. Breakfast was coffee,bread, & runny eggs. The room was so small opening two suitcases took all the free space on the floor. Furniture was out of date and not luggage friendly. Any hostel I’ve stayed in across Europe or Asia is far surperior. The tiny hotels in the mountains of Colombia were far nicer which was shocking considering the location. If you are used to US or European standards stay at the intercontinental a couple doors down. The only nice thing I can say is at least the AC in the room worked and the shower had warm water.

In general it is a nice hotel. The food, drinks and service are good although they can be slow sometimes depending in the amount of people standing in the hotel. Beside the hotel there is another one that is very noisy. So if you got a room beside that hotel I wish you good luck because it is impossible to rest while they are doing their noise.

Very close to the beach and good restaurants to eat.

Comfy bed, good wifi, nice to have breakfast included but 3 out of 4 mornings the eggs were cold. Across the road from beach. Good area, lots of restaurant choices.

Good location, great breakfast

Very good breakfast, staff very nice

We enjoyed our stay. Everyone was friendly

My stay at the hotel playa club was ok the staff was wonderful. The area was great close to everything. Con: No one to help with the luggage.

The only good thing about this property was it’s location. However, that didn’t make up for how bad of a hotel it is. The staff is not super friendly, the breakfast is not good, and all night long you are hearing noise. The walls are extremely thin and you hear everything going on. It’s not a family friendly hotel in the slightest, it’s definitely more of a party hotel as people are coming in making all sort of noise up until 4 am. Each night we were woken up by someone. In addition their security sucks. I accidentally left my hotel key in our room and when I asked for another one they simply gave it to me without even asking to confirm any identity details. They simply asked that room I was in and gave it to me. Hotel also smells of weed and cigarettes and looked super out dated and not very clean. Easily worst hotel I’ve ever stayed at. Best part of our stay was the checkout.

A. Mi me gusta el establecimiento es tranquilo son limpios y rapido para los servicios

The hotel was clean room was ready for us once we arrived. The best is that the ocean was right behind it ! The only thing they need improve is their customer service I will rate it 2/5

It is was not even a surprise for the receptionist when i asked him to change of room because the bed sheet have obviously not been changed. Good bed, breakfast fine. Pictures do not reflect the reality: old hotel.

Very clean, friendly staff. A+A+

The room that we were in had a beautiful view thanks to an upgrade after the initial room wasn't to our liking. The hot water was hit or miss on any particular day but the warm temps didn't make that a huge issue. The girls at the front desk were nice but you needed to double check that they marked off the return of towels and other things (many times they did not and you could get charged). The free breakfast was above par and the coffee always good. Otherwise, the staff was very pleasant and the hotel is located in a very convenient spot where taxi's are outside the front door and a nice part of the beach is just out back. I'd highly recommend the upgrade to the king size bed with separate room for living room or you may not be so keen with your choice.

Excellent area, nice service and breakfast. The elevator wasn't working at all, needs to improved the closet to organize the clothes.

Great place, the morning breakfast was wonderful, great pool, in front of beach

Muy buena experiencia en el hotel ,el área está muy bien situada el personal del hotel muy amigableDefinitivamente regresaría sin dudar.

The biggest assets of this hotel are location, staff, customer service, pool, beds and access to the beach. Infrastructure is old but well maintained and updated where needed. They should improve the seating furniture in the lobby. All in all it was a pleasant experience.

I like the attention and service wil come back soon

We spent a wonderful 8 nights at Hotel Playa club. We found the staff friendly, helpful, efficient and kind. They addressed any concerns that we had. The hotel and room were always clean. We speak only English, yet we were able to communicate comfortably with staff. They helped to make our vacation far more enjoyable.

staff dont really care,staff look upset when you come at 9;45 am for bfast knowing that is open until 10am..not make you feel very welcome!!!!the best was the cleaning ladies for the bedroom...