Our stay was amazing. The Front Desk staff was more went above and beyond to make our stay (from check-in to check-out) a wonderful experience. We will definitely stay here each and every time we come back to the area. We were accommodated with exceptional care and concern.

Hotel was very clean and comfortable. Showing some wear and tear with age but nothing that would make you not want to stay. Location was great for ballgames and close enough to Pigeon Forge to easily get in and out without having to stay in all the congestion. Would definitely recommend and would stay again.

It is convenient to our travel plans. Clean. Good breakfast.

Very nice staff. Hotel was very clean inside and out. Room was clean and very spacious. Will stay again when in the area

Great staff, clean property !

Staff is very helpful and super friendly ! Clean and safe hotel .

Beds were horrible not comfortable at all , but otherwise great place

Close to Hwy and Rockies Stadium.

Closed breakfast 10 minutes before 10:00 am. Ignored my Do Not Disturb sign and began knocking on my door 10 minutes before check-out time. Also called the room. Internet was continually resetting

A

Clean and nice.

The beds were sloped to the head lower than the feet. Outdated and uncomfortable. For the price, I would have expected a far better experience. This is NOT reflective on the staff but ownership!

I had reserved 2 rooms and wanted connecting rooms, but I was informed when I checked in that they could not give me connecting rooms because I went through Expedia instead of going through them. They said their hands were tied and they could not do anything about it. They said that I had paid a lot more to go through Expedia, but I told them that I called Hampton twice and one person told me the room would be $281 a night and another person told me it would be $268 a night But that I had gotten the room through Expedia for $209 a night. My daughter is on one floor and we are two floors up. But I guess what bothers me the most is that our room smells like a dog has been in here. I am very disappointed in this Hampton Inn.

Accommodations, breakfast, parking were 1st. rate. Tv was hard to get working properly and telephone did not work. Tried to call front desk and could not.

It was very clean. The outside was a mess with nails hazards from the current construction. No bathrooms to use unless you was in your room.

This is a decent place to spend the night. Be warned that it is right next to the baseball stadium and while you can see the game you will also hear it and have the lights coming through the windows.

Everything you would expect from a Hampton Inn!

We stayed 2 hours and left because of cleanliness

Traveling through and stayed overnight. Easy check in. Room was clean. Bed was comfortable

The Staff was very kind and provided excellent customer service. Thank you Jessica and Ashley!

Breakfast was very friendly. Hotel was clean and comfortable.

The property and staff were exceptional.

Hotel was fine overall. Breakfast and location was good. Room had ladybugs daily. Most frustrating, hotel charged the wrong card after confirming they had the correct one twice. Still trying to get that worked out.

The staff at front desk were exceptional l. Everyone in the facility appeared to be very conscientious and hard working.

Lots of barking dogs. The hotel won't do anything about it. Remodel is going on in certain rooms. They are started at 6pm and still going at 10pm. Dont care if you are in the next room or floor. No handicap spots behind hotel. Walls are very thin. The lady at the front desk in the morning was really rude. The employees like to smoke right next to entrance in back. Cigarette butts everywhere. Stinks like smoke.

The man ago went over and above to help us figure a place to park with the long trailer we are pulling. Everything was great and the breakfast was extra good. That’s actually why my husband chose this hotel because in the reverse trip he had liked the breakfast etc

The breakfast was average at best.

Cleav, quite, and accessable.

Phyllis was horrible at check in. She was snapping at everyone waiting to check in. She stated that they were short staffed in housekeeping with only 4 cleaners. She stated they were busy because of the rod run and the baseball game. My husband said it sounds like the manager didn’t make the schedule accordingly. She just snapped it’s because no one wants to work. She checked us in and said our room was ready. We went up and there was no sheets on the bed all the bedding and towels were in a pile on the floor. We went back downstairs with all our bags and she told us it would be 30 mins. We went shopping at Bass Pro. We came back an hour and half later, went to the room it was still not ready. Thankfully Phyllis had gone home. Kennedy was there. Let me tell you this young lady changed things around for you all. My husband and I had already decided we would try one of the other hotels nearby next time. She moved us to another room that was ready. She apologized for Phyllis, let us know she would be there until midnight if we needed anything at all she would be happy to help. She was friendly and polite. A definite asset to your establishment. Phyllis? I’m not sure if she was overwhelmed or just bitter a woman. Maybe change her to overnights when she doesn’t have to have much contact with customers.

My only complaint was we couldn’t go to our room when we arrived at check-in. They were short staffed on the housekeeping crew. I was told 4 ladies to clean 120 rooms.

Clean hotel with friendly staff. Good breakfast too

Incredible group of people! Kennedy at the front desk was especially helpful and kind