Excellent

The room smells bad and long hair all over the beds / sheets / pillows…seems like they did not wash the sheets from prior guests! DISGUSTING!!!!! The bathroom was filthy and when you shower the water flows all over the bathroom floor making it very slippery! I almost slipped 3 times (dangerous bathroom)! I DO NOT recommend Hotel Eloísa to anyone! Only plus — very near the beach.

If you're a light sleeper be aware that the bar noise usually carries on until daylight! The smell of sewer constant through bathroom vents.All staff helpful and professional.

Well located, friendly staff. Noisy

Comfortable bed and great view from our room

Beautiful roof top pool, and patio. Looks like there is a bar room you can rent on the roof. The best location for night life and dining. Half a block to the beach. Sunsets at night on the patio. Rooms clean and spacious. Beds were very comfy and pillows! If you want a fridge in your room, you need a suite or an upgraded room. Love this hotel. Would come back with friends and family. Elevator for every floor

It is close to center of the romantic zone

Close to everything downtown very friendly staff

Pros: Beach is one block away. Rooftop has a pool and a beautiful view of the beach. Relatively quiet. Cons: The hotel does not provide beach towels. Wi-Fi reception very weak in the room. It was ok in common areas and outside the room.

The suite was very comfortable - the TV even had good English speaking channels available. The location is perfect - close to the beach, restaurants, and books!

The maid service was excellent as was the roof top pool, otherwise the property was not good.

Great hotel for the money! Had an easy, safe, and fun trip. Was close to everything in the area. Had no issues with the room and was cleaned everyday. 10/10 would recommend.

Great location for walking to many shops, markets, restaurants, bars and beaches. There is a lovely park across the street. The hotel is spotlessly clean and the staff are helpful and efficient. The area can be quite noisy at night. We stayed in a suite on the back side which was a little more quiet. Earplugs provided better sleep. The rooftop area with pool is great!

Hotel is situated in the heart of Romantic Zone

The location close to everything

The property is conveniently located in Zona Romantica with access to a swimmable beach after a 5 minute walk. My room was spacious and comfortable with a nice bathroom. The cleaning staff was amazing with daily outstanding service. Desk staff, especially Dora, was friendly and helpful. Roof-top sundeck provided a private. peaceful oasis with beautiful views. Pools are only 3 ft deep and mainly decorative but added to an overall relaxing ambiance. Location on a small park which my room faced was noisy on several nights but did not interrupt sleep. It also provided an opportunity to experience a fabulous weekly Farmer's Market and a lively folkloric performance one night. Amenities like a coffeemaker or mini-fridge would have been helpful, but there are several cafes, convenience stores, bars, and decent restaurants right out the front door. Try Serrano's for a nice breakfast and great coffee. Overall. Hotel Eloisa is a safe, very clean and safe, and convenient venue at a very reasonable price point.

Very good rooms and great location

Like the roof top pool

Excellent location! Older hotel but clean. We had a suite (#22) and asked for a quiet location. Glad we did as will be noisy in some rooms. Staff were great. Rooftop pool and deck are amazing!

Loved our stay here! Beautiful rooftop area with a view and pool. Older hotel but has what needed. Super great location!!

Great Location. Bad housekeeping. We arrieved late the previous night and got knock by the door at 8am to be reminded to check out... 11am is the check out time, and we had a DND sign by the door. Instead of extending few more days, we moved to the otherside, cheaper and closer to Mandela..

A very nice location and friendly staff. My room was at the back and very quiet at night.

We didn’t get the room we booked. Not friendly at all Location was perfect for us close to everything in zona romantica. Since we liked the location we thought about booking here for last 2 nights the room we actually wanted originally with the balcony overlooking the park They said even if we book they still might give the room away !!!! What ?!?!? I don’t think the concept of reservation exist in that hotel

I will never stay in this place again. The man at the front desk was rude and dismissive. The room smelled bad. The room was tiny. The bathroom had no fan. They only bring you shampoo and toilet paper if you go down and ask for it. The price was too high for such a run-down place.

The only Critic i have is that it was very noisy right under the open bar below us.

The location is good - close to the Malecon, good restaurants, and a great café called A Page in the Sun. The front desk crew was very rude during check-in and they refused to acknowledge us when we went down to the desk for assistance. Our room was a studio. It was: tiny, no fan in bathroom, the lighting was terrible, NO view, no lamps, only one wash cloth, a goopy liquid in a bowl next to the sink (not sure what it was. Maybe dish soap.) We didn't use it, nor did we use the hot plate or mismatched cheap silverware and dishes. The tiny little refrigerator had no door on the freezer compartment and it was iced over. The bed was not comfortable. The pillows on the bed were great. Hey, there was something to like after all. This hotel may have some rooms that have been updated and are nicer than the one we had, I don't know. But I still would not stay there again due to the rudeness of the guy at the front desk.

First shower the drain was blocked and the water spread in the room . After the air conditioning was very noisy and I had drops of water on the floor. At least they sent fast an employee to resolve the problems

Great location by the park and a great rooftop terrace and pool.

Old style property. Clean . Near everything!

Great place to stay excellent service

We reserved & paid extra for a room with a king bed. When we arrived they said there were no rooms with king beds despite the fact we paid extra for one. No adjustment was made to our room charge to accommodate for that. The hot water was questionable. We never knew whether we would have a hot shower or not. We were provided 2 bath towels and only one wash cloth daily - no hand towels. That was rather disappointing. Location was perfect and the staff did clean our room daily. But I would rate the accommodations as average. It was disappointing to not get what we had paid for.

Very friendly staff, daily cleaning, close to beach, restaurants, across the street from Saturday market at the plaza.