For a 5 star rating, i was disappointed. The lack of quality overall from food, drinks and service was very poor. The staff seemed stressed always rushing around and no time to take care of the guests needs. Every breakfast, lunch and dinner, everyone struggled to get a table that was prepared for eating. It was either dirty or not set up. No direction where to sit. Once seated, they would walk past numerous times ignoring any requests. The sunbeds, there are signs posted, to prevent guests reserving them with towels but no one checks and it happens all the time. The Concierge was very unhelpful, as was the front desk, you felt like you were bothering them. I will not recommended this hotel and i wont be going back.

beautiful structure with excellent services, no problems encountered

An incredibly pleasant stay, with great and friendly waiters and bar staff. The room was incredible and had amazing views with a spacious balcony. The food was lovely and had a great variety. Only comment would be that if you're allergic to ingredients it may be difficult to eat in the buffet due to the potential mixing of cutlery and plates. However, we didn't have an issue with this. The pool area was amazing, with impressionable views and a wide variety of drinks that were served regularly. The beach bar was also lovely, out of the way and a nice place to relax with a sun bed and the sound of the ocean. Couldn't have really been improved upon and the staff clearly all work incredibly hard to ensure the vacationers have an outstanding stay.

The resort was amazing would highly recommend. Very friendly and welcoming staff. Amazing views also!!! Would definitely go back

Overall amazing hotel, staff were nice and rooms were nice. The pool is the main attraction of the hotel and it was great. Nice beach as well. The food was okay, the dining space felt a bit dated with some mold in the cealing… Only bad thing I noticed about the room that there was no ventilation in the shower/bathroom. Just a matter of time before the building is moldy. But I loved the room and views from the balcony.

Excellent Room. View amazing and Facilities. General Manager very helpful and Flexible

Excellent hotel! Elegant, clean and comfortable rooms. The infinity pool is stunning and the food is great. We just wanted to stay in the hotel the whole trip. I highly recommend this hotel.

Excellent hotel! Very elegant, amazing pool, amazing food, clean and comfortable rooms. I highly recommend 👌

The best part of this hotel for me was the beach that was adjacent to the property -- the water was so clear and the view of Turkey was really spellbinding. The resort itself was overcrowded, esp the deck chairs near the infinity pool, the all you can eat was a bit of a mess and was most disappointed in needing an advanced reservation to dine in the restaurants onsite.

The property was excellent, very open and designed to allow you to enjoy being outside. The staff were very accommodating as well, and the main buffet had selections that were varied for most tastes. The all inclusive selection was worth the expense, as there were few items that required extra fees. They have many pools, and a private beach area. The beach is not sandy, but small stones, but they are not hard to walk on. I would suggest “aqua socks” if you plan on using the beach. The water is very clean, and they have a beachside bar, as the beach is down the hill from the main hotel, which is a little walk. The only downside at the beach is that there is no “changing room” to change out of your wet swim wear. All in all we would go back, and enjoy this beautiful property again.

Great Hotel, amazing pool and view. Food was great.

Good vacating venue

Had to book into another hotel for last two days because it was so poor. No WiFi for majority of stay. Drinks were being served hot, when we asked for ice we was told that you had no ice Power-cuts for majority of stay, could not charge phones, no aircon in room, no fridge for water and antibiotics which needed to be kept in fridge for ill partner. I am also pregnant so no aircon in heat was very dangerous. Food was extremely basic No air-con for majority of time in the main restaurant which made us feel sick whilst eating Partner had food poisoning from hotel for one week and they were very unhelpful with taxis to the hospital/doctor - precooked a taxi for the following day and was just told they would not be coming. No help or advice from staff and was just told we had to get the bus, when my partner was severely ill and I am pregnant Forced to pay a personal ten euros in cash to a hotel cleaner for her to change our bed as my partner was severely ill and was sweating in the bed for three nights The only decent thing about hotel is the infinity pool but it was like a zoo there and struggle to get beds unless you rush down at 7am to fight for a bed!

Great resort. We booked it when we landed in Kos as we weren’t sure we’d get there as our flight had been cancelled a few times. It was the first week end flights were allowed from the UK. The staff are very friendly and the room was pleasant. The pool ready aurano very good for lunch. I have been to many resorts over the years and I must say that this one has the most spectacular pool I have ever seen. The view over to Turkey is amazing. Especially at the end of the day.

A wonderful hotel. Amazing infinity pool. Modern rooms and on the whole friendly staff. Due to Covid the restrictions imposed have an impact on the buffet restaurant as it is no longer self service so causes queues and some waiting for drinks etc. The staff are so busy. More staff would help but that would put the very reasonable price up. The other impact of Covid is the social distancing around the pool, therefore less sun beds so not enough for everyone. The food was good for buffet, I just wish there had been more choices for fussy eating 4 year olds. Kids were not really catered for. That said I highly recommend the hotel and I can imagine in normal times there would be no gripes. I would definitely go back there.

Lovely hotel, nice quiet location. Very relaxing. The food is brilliant. Puddings are amazing. Breakfast was also the best selection we've ever had. Drinks and cocktail selection great. I can't believe people commented saying they couldn't find anything to eat..... We were all inclusive, which was great as it was easy, lots of choice and really tasty. Every night (and lunch) was different, which we didn't expect. Previous AI have been the same standard food each day. Infinity pool is beautiful. Plenty of sun beds. However, we preferred the beach. It was relaxed, quiet, the bar was AI too. All the staff in the hotel were nice, helpful and entertaining. Easy to get a bus to Kos town and Thermas via the bus - 15 mins. You can get tickets from the hotel shop - perfect. We walked back from the Thermas, it took about 35/40mins. Evening Entertainment, hit and miss e.g Belly dancing and Greek night great fun. DJ odd choice for this hotel. Things not quite right. Towels, a bit frayed, both pool and in our room. They seemed to reduce our room toiletries as the week went on - weird. Toilet doors in the main reception don't lock. For a 5 star hotel this doesn't feel acceptable. Pool near main bar sunbeds were mostly broken. Food by the infinity pool could be better. Snacks eg chips and burgers not included = strange and you have to eat at the pool buffet which isn't as good as the main restaurant. All things which feel like they could be fixed to bring up the standard.

One of the best hotels that i haver been, the crew is amaIng especiely george from the medterian resturant.

Only 4 star rating from us - Pleasing location, food good. Staff friendly although hotel lacked staff numbers in some areas. Had to ask for additional room items most days as these were not replenished. Only breakfast tea bags available in room and when asked to replace these with green tea bags the hotel did not deliver. Towels very poor quality. Spa day use 12EU expensive for what was on offer - could be much improved in terms of improved water temperature and offering half day facilities/availability.

Beautiful hotel ,great view swiming pools are amazing,also the kids area if you come with kids,its quiet,clean and friendly stuff food ia okay ,not amazing team of hotel overal very nice

Amazing place Best hotel in Kos Great breakfast

I have stayed in a number of hotels round the world and understand that the quality of a 5 star hotel differs depending on the country you stay in. This hotel has obviously qualified as a five star because of the facilities it offers. Unfortunately the quality of the facilities are not taken into account when this star rating has been given. The best thing about this hotel is the infinity pool which is a little cold so unless you do a few lengths you cant stay in for long. The room is basic for a 5 star and could have been cleaner but the air conditioning was effective. The food in the restaurant was not a great quality but they did serve different food each night. Our welcome to the hotel was cold. The receptionist was brief and could not even greet us with a smile. Most things in the hotel gave it a cheap feel, like the towels, cutlery, glasses, etc. We spent quite a lot on our holiday so were really looking forward to a luxury holiday. Unfortunately we were disappointed. Some of the staff were very nice but I did not feel a 5 star service was offer at any point. This hotel should be a 4 star at the most, qualifying facilities or not. The name of the hotel has spa in it but when I went to visit the spa it was completely empty of guest but there were several staff standing together talking. I believe the €12 per day charge meant that the spa was not considered by most guests. Finally I would recommend booking breakfast only if you decide to stay at this hotel.

This review is in light of the 5* standard the hotel is advertised at. Positives: -The infinity swimming pool is stunning and is very well designed with the sea backdrop. -The views are spectacular, with multiple vantages around the site. -Staff were very friendly and went out of their way to make sure you were having a good time. i.e. Providing watermelon at the poolside, sandwiches waiting for us during late night check in. - Poolside champagne breakfast is available on one morning during the stay. - Neat pebble beach at foot of the cliff is free and easy to access. - Regular bus service to town (15 min journey) Negatives: - The rooms are not 5*, they are 3* at best. With dated decor and tired bathroom. The shower was very poor and the towels were thin and frayed. Hairdryer is a terrible wall mounted one. Had to ask for a separate unit at reception. - Upon arrival there were stains on the pillows and duvet. This took a couple of days to resolve. - Food is hit and miss. Some very nice dishes and others unpalatable (too salty, dry etc). There was a lot of variety of food across the week - Hotel is at the furthest end of island. So area is quiet and there is not much entertainment. This is true for the hotel-provided entertainment, which is severely limited in the evenings. Overall, we recommend the hotel. The staff were great. It is clear the focus is on the pool and surroundings. With a little effort on the rooms this truly would be a rounded 5* experience

We loved it, the 5 star is a bit uncertain as we have done five star and the service is totally different. But in saying that all the staff did what they thought was there best. I have to say its not for disabled people or those who have an injury

Spectacular view , great amenities, food is really good staff is friendly and helpful the jr suite room had and amazing view everything i experience was 5 star

A great hotel in a good location with the bus to town stopping literally outside the hotel door, and taking only 15mins (max) to Kos Town, very cheap too at only €4 return!! Every meal we had at the hotel was brilliant, not one bad meal!! I find this very commendable for an All Inclusive Hotel, as usually the food is mostly average at best, but not here!! The Mediterraneo A La Carte Restaurant was outstanding too, well worth a visit! Lastly, the beach!! The beach is fantastic, not sand mostly rocks, pebbles and shingle, but the location and way they’ve designed the bar and seating area is bliss! This MADE our holiday! The girl behind the beach bar Lula was excellent and made the best Mojito’s I’ve ever had!! We would definitely return! The Sanderson’s UK

Staff generally is professional and friendly, but a couple of the restaurant waiting staff are rather rude - dont really care. Room is quite small - view is good if you stay at the front or upper floor. Pool is nice. Not much going on for family with kids. There appear to be some structural damage to the building we stayed in - a very obvious crack running from top of the building all the way to the bottom - has been repainted but clearly its not a patch-up job!

Very clean. Staff very helpful. Breakfast had lots of choice. Fish night at the Mediterranean restaurant was very good. Bus stops right outside so easy to get to Kos Town. Staff also recommended places to eat in the town. Hotel will also organise taxi to and from airport if required. Nothing is too much trouble for them.

On arrival to the hotel there was a 6.9 earthquake . The staff were u helpful and gave us no information as to what to do in this situation I feel that as a country that is prone to these events they should have a plan of action in place . Other than the staff saying 'what do you want us to do we are not god ' we understand this but feel some direction of the best place for us to be would have helped ! We shall not be returning to this resort but would return the kos

During our two week holiday in the Dodecanese, we met many helpful, friendly islanders, few of whom work at this hotel. We were disappointed to be met by unfriendly reception staff and the management passed guests by without smile or even a hello - so different to the usual cheerful greetings received elsewhere.Will not go back and certainly not recommend compared to many other alternatives available and much lower rates..

not much vegeterain choice in buffet but not a problem as you can easily get to town.

First time in Kos and the resort we stayed at was exceptional. The overall experience at the resort was excellent - from their hospitality, dining, fantastic views of the sea and beyond, kindness of their staff and the quality of the resort itself (architecturally). I would certainly recommend this resort to anyone planning to visit Kos. The city of Kos itself is not too far away so that is an added bonus and if you decide not to take a taxi, then you have regular buses that will pick you up directly outside the hotel. They have AC on the bus aswell! I would recommend you to use their spa treatments aswell - their massage treatment my wife and I had received was excellent.

Hotel was lovely and clean. Staff were brilliant and nothing was too much trouble for them. But for this , in my opinion, to be a 5* hotel, the food was just average and could have been compared to a 4*. Bread was mainly stale and just not enough variety or choices of dishes.