Stay was good but asked multiple times for an emailed invoice with no reply

Amazing stay. Could be more attention to minor details (better sealent in bathroom, dirty marks on the curtains and dust on top of mirrors) apart from that very clean. Great view from the balcony. Restaurant staff were brilliant they couldnt do enough for us and the food was amazing. Used the gym both mornings and its a great gym with all the equipment you would need

We had a fantastic time during our stay. The staffs were helpful and friendly. Great facilities and amenities. Stunning views!

Looking at recent reviews I agree this hotel has sadly gone downhill. Unfriendly receptionist. No smile on arrival. I felt most unwelcome. She asked for my credit card to put on account. I said I wouldn’t be having any room service. She said it was just in case there was any damage. I’ve never had this when I’ve checked in any hotel before! I’d also like to point out that I’ve never caused and damage in any hotel in my life! Tired looking corridors with stained carpet throughout. First room, had an empty bottle of wine and half a glass of wine on side. Not sure if this room had been cleaned before I went in. I went back to reception and spoke to another (far more friendly lady) who put me in another room. This room needed a good look at! The toilet hadn’t been flushed! Broken window handle, filthy bathroom grouting, and the corners of the bathroom hadn’t been cleaned. See photos. I had to call reception while in my room but they couldn’t hear me. Phone obviously broken. So had to call them from my phone. Not really a problem but slightly annoying. If I were you, request a room that isn’t on the ground floor as there is no phone reception. Also there was a slight damp smell too. They have put a plug in air freshener in the room but it didn’t really make any difference. The view from the window is a load of leaves, a path, and mud. There is WiFi but it isn’t the best. Stayed here before & all good, but certainly won’t be hurrying back!

For a place that claims to be a top 100 golf course, you’d expect the hotel rooms to match that standard—but unfortunately, they fall far short. The room I stayed in was the most outdated and uncomfortable I’ve ever experienced, feeling more like a budget stay than a premium one. I’ve had better nights at Premier Inns, which are far more modern and comfortable. It’s surprising that while many hotels took the opportunity during Covid to update their rooms, St Mellion’s rooms have been left behind. It’s difficult to imagine staying here again because of this. That said, the staff were friendly, the hotel was clean, and it’s clear they’ve invested in the gym and spa, which were great. But the rooms desperately need attention.

It was great as usual, however I was disappointed the steam room was out of order.

Two night stay whilst in business

I was moved from the room I originally booked online and the room I was given was tired and some of the the tiles on the floor looked as though they mould a new bath was needed as it was very creaky and there was something on a tile that I didn’t want to touch as it looked as though it had come out of someone’s nose , which is very unlike this hotel as when I have stayed in the past I have been very happy with my room . Hope it’s a blip .