The hotel is ok, what you would expect of a 3-4 start hotel. But we had a bad experience when I was checking out. They accused me of taking a blanket from the lobby. I told the front desk person he could open my bags and check if he wanted, we declined. Then the day after I kept being harassed by email from the manager asking if he can call me to talk about my experience in the hotel. When I asked what exactly he wanted to know, he said ‘there seemed to be a problem when you cj cked out”. I mentioned I was accused of stealing a blanket and that I offered my luggage to be inspected which they refused. I also told him I have never been so humiliated in my life and I have never been accused of stealing because I don’t steal! (I travel six months of the year by the way, why would I take a blanket???). And the manager never replied or apologized. I won’t be staying at this hotel in my next visit to El Calafate, and I won’t recommend it either (we spent quite a bit in massages and room service. Why would I take a blanket??)

I loved this area. Very quiet and hotel is right in the heart of El Calafate. Front desk staff very friendly and helpful

Amazing

Very helpful staff. Great food. Clean rooms, quiet

very good location, very convenient, there are some very beautiful parks around the hotel. The staffs are very nice and helpful. The room is very clean.

Great location, near downtown and surrounded by many restaurants and shops.

This was a comfortable hotel

I like the early breakfast time and 24 hour check in. But the sound proof is pretty bad

Staff was incredibly accommodating. Rooms were clean and comfortable. I used the spa and its scheduled for your individual use. Beautiful place

The property was very nice and well maintained. Staff was very helpful and courteous. Did have one issue communicating as the desk clerk did not speak any English. Food at the restaurant was excellent. Close to the downtown activities and restaurant/shops.

Ok property close to downtown. Noisy though (yard waste processing yard right next door), and the bed sheets were course and rough. Plus, it lacked USB ports anywhere in the room, and the few outlets in the room were occupied; needed to get dual outlets adapters from the front desk. Breakfast was just ok; eggs and breakfast meat was cold.

This is a gem. Very competent and friendly staff, great location, good beds, excellent restaurant, so overall an outstanding choice in Calafate.

Well located

The hotel is fine. It is right in the center of town which is good, but there is no air conditioning and the rooms get very dry in the summer. Our first night there was a water outage in the city, but we only found out because the shower wasn’t working. It’s a very okay hotel.

Water overflowed from the shower top, breakfast was so-so, overheated corridors, no coffee/tea in room.

A nice hotel in a good location close to the main street. Friendly staff and good cleaning. Only complains is that it is very noicy, you can hear the room next door very loud and clear. Otherwise no complaints

The staff was awesome. And the room was beautiful. It´s location makes it a perfect place to enjoy Calafate downtown and its main attractions. They recommended us an excellent travel agency that helps us organize our tours. Thanks for such a wonderful experience.

Good location, 1 block away from main strip. However, this hotel is in front of some houses that keep their dogs outside and they bark ALL night (literally), so for light sleepers, it will be an issue every si hole night. Hotel can’t do anything about it.

Great location and the best front desk staff especially Sandra. I am so grateful for Sandra’s help and advice. Rooms were dated and the toilet was cramped but other Than that, it was clean and functional.

Very disappointed and would not recommend. The staff were nice and tried hard, but the hotel is in need of investment both on property and staffing. Our room heater didn’t work for 2 days despite repeated reminders and we slept badly in the cold. The bidet did not work and was not fixed despite reminders. The ‘spa’ on the top floor had the steam room out of order which was not told to us (we would not have gone). And the under-staffing was noticeable at the breakfast buffet where they first ran out of eggs and then next day ran out of toast which took so long to replace that we left both times. This was the only poor experience of otherwise wonderful hotel stays across Argentina.

The staff, in particular in the restaurant, was very friendly. The main street was very close to the hotel and was very interesting.

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Front desk girls were not friendly at check in. They only want to say check WhatsApp. Night shift male staff is very kind and willing to help. Spa is good. Water temperature is little low. Restaurant is excellent with nice food and service. Room does not provide comforter which is not meeting four star standard.

Location is good near the main street in Calafate, but the rooms need refurbishing, did not received any Vip welcome

Great location, very good breakfast, highly recommended

Great location, clean and safe. Good people.

Comfortable stay, the staff was very helpful. Hotel is very close to the main strip in town, short walk to restaurants and bars. It was also nice because I was the first drop off for most tours as well.

We did not have hi expectations going in. We were expecting a basic holiday inn style accommodations. We were pleasantly surprised at how much nicer the hotel was. Not fancy but really nice. It was also in a great location. We were able to walk to the town main strip of shops and restaurants in just a couple of minutes. Great property to to stay at when in El Calafate!

too expensive for the price. Service quite poor. Food is average. Room size small and condition poor. Location good

The hotel was toasty warm. Those 6 inch walls kept the heat in and if one wanted to cool off it was easy to just open the window and have a cool breeze come in. The breakfast was supposed to open at 6 am which it did but the cook didn't cook the eggs and bacon or anything hot until 6:30 which is inconvenient if a bus is picking you up at 6:30 to go on a trip. Other than that this is a very nice hotel and the staff are great.

Great quality rooms, reception areas and restaurant. The food was excellent and a super comfy bed

The hotel looked a bit old and thr room smelled a bit of smoke because the room was carpeted. The worst part was that the heating system was always on. Its one of those gas grills. I did not know this until the next day cause at night it was so hot. Tried turning it down but it was always on. Had to open the window which was not ideal for noise. Dont know why there are so many dogs barking there at night.