the place is beautiful on the waterfront and the staff really nice. however, the room was not very clean and needs a lot of renovation.

It's very basic, ok if you're bagpacking only

Place is OK . Good location and access to the shore using the rented kayaking was good . Just be sure to remember how to get back

Dirty Room, bathroom door doesn’t closet and smell’s horrible.. property in really really rundown

Room was filthy in very bad shape. Mirror dirty, stinky loose and dirty, faucet was a rusted tube, no hot water, one night stand broke and one pulled out off the wall, cheap towels, the lagoon area was very dirty. Not a good place. We stayed at a lot wonderful hotel the next day, casa Maria, for less than casa corazón and the view was magnificent, room excellent w/tv.

I was calling this place they never answer me I arrived there no body was there to open de door And at ending look for other hotel to stay I would like my money back even today I’m trying to calling this place to see can do something but they never answer until today they haven't answered me or give my money back

I was good location. Service can be improved. Overall a Nice place to stay

Decent place. Nice view of the lagoon. Friendly staff and helpful with information. Not a five star but decent for the price

Not flexible at all. Do not accept cancellation even if you give notice 24 hrs before. Small beds. Dirt on sheets. Shower with no pressure and shower carpet really disgusting. No potable water in the room. They charged us more money to change room (we did prefer 2 beds instead of one (our mistake at the moment of the reservation) and did berrely accept to give us back the extra for the 2nd night that we did want to cancel. We did not like our experience in this place.

The worst experience of my life and I actually started a process with Expedia Leto get my money back. It was a rat hole, dirty, no water for toilets or drink. The beds were on cement, no air conditioning, the worst service ever. Horrible experience

PESIMA ATENCIÓN, SE METIERON A ROBAR A NUESTRA HABITACIÓN Y NADIE TE RESPONDE NI AYUDA

Great personal service. The staff was warm and inviting.

The hotel has a great location, however it was really expensive for the conditions that it offers. The bed was really hard, the bathroom had a horrible smell, the shower terrible.

No water at faucet , no internet in rooms, the windows wouldn’t lock , dirty floors

Great location but the room was dirty and staff not so helpful.

The setting of the hotel was beautiful, right on the edge of Lagunar Bacalar. Everything else about Casa Corazon was awful. The walls were so thin we could hear noises from the bathrooms on both sides of our room. The bed was uncomfortable, and the bed linens and towels were of poor quality. It turned out that the locals know how bad this place is and never recommend it to friends. We made a reservation based on a positive review in Lonely Planet--the last time I'll trust that guide book.

We booked here as we were in a hostel when my girlfriend got sick, so we moved for some privacy. We were paying £20 a night at the hostel and £80 here, but other than the lagoon being outside it’s ridiculous money. The flooring is all concrete, no proper doors on the bathroom, stained bed sheets, no air con as stated on the site. The wifi was down most of the day, not normally an issue but being stuck inside was no fun. Overal, it was fine, staff were helpful enough but we would never go back. If we paid £20 ish, this is the standards we would be expecting which as backpackers is fine for us, however paying £80 a night was unbelievable.

The hotel is clean and the staff is friendly. AC and hot water in every room... But nothing more than that. Way overpriced for what you get.

The location was nice, but the sign was completely hidden from the main road so we passed it a dozen times! No AC in the rooms - which could have been my mistake as I always check the hotel amenities. The shower spout barely spewed water so that was a bit frustrating. Walls were stark. We did have a beautiful partial ocean view which was appreciated. There was a cool dock with hammocks and such but no restaurant or bar. Wifi did not work well at all. The staff was friendly, and did ask us if we wanted tours - but you can find cheaper ones if you walk the center and ask around. I wouldnt stay here again, but it wasn the worst place to be...just have to get outside and enjoy!

No air conditioning, the Internet went out the first evening and the staff's response was "go downstairs to connect." I went downstairs and it was still out ... and all the next day.

My room had an odor of feces. It was not from the bathroom, so I dont think it was sewer gas. There was at best a drizzle for a shower. Not much more than pencil thin. The lobby was smell-free and tidy, and the grounds beautiful. So, ask to see a room first, and make sure.

This is a small, very low budget hostel. It is not a hotel, it is more like a very basic hostel. No furniture, all is cement based even the bed. The sheets were stained. We only stayed there because a cousin of us recommended it, but upon arrival... we cancelled immediately and ran out of there as quickly as we could!

good

Experience was awful! !! We booked for two nights but we ended up staying one night because we had no choice and then leaving in the morning. - rooms had cockroaches - toilet smelled - sheets were dirty (yellow stains and blood drops)