2 min walk to tram stop. Very easy to get to anywhere in zurich. Nice staff. Clean rooms

upon arrival one of the trash cans was full…body wash container in the shower was empty…bedding had small spots that looked like ironed on body fluids…we stayed 4 nights and the bedding wasn’t changed once although the spots were very visible…bedding also had tears…towels were changed but they didn’t feel fresh because of the quality/condition…no fridge in the room! not a dealbreaker, but very unusual…staff that we talked with was friendly and helpful…overall, the hotel felt far from 4* quality

The hotel manager give us a good help. She’s a very nice lady.

Our stay was fantastic. Excellent service, helpful and friendly staff.

Stayed here due to the close proximity to Letzigrund Stadium. It only took about 10 minutes to walk there and it was great not having to worry about commuting after the Taylor Swift concert. The tram is only 1 minute away. There are also several restaurants close by. The only negative is that the room never cooled off even with the AC on. The employees I encountered were friendly and helpful. I would recommend

Good

Helpful staff, convenient location, excellent breakfast.

Breakfast hot items were cold

With the tram and train system, this is close to everything! Rooms were very nice, breakfast excellent. We did not dine so cannot comment on dinner/lunch.

clean

The hotel is nice but the surrounding area is more of industrial like businesses.

Nice modern hotel, located outside downtown area. Tram stop just a few meters away.

The room is ordinary and small The hotel is far from the cantral statiom It is the city hotel

Excellent check-in service provided, friendly staff speaks multiple languages and are willing to assist you with anything you may need on your stay. Only area of concern was the inability to adjust heating and air conditioning although there was a thermostat that allowed you to do so. Not dure if it was working properly, however, conditions were not uncomfortable so I did not raise the issue with staff. Parking garage also available in easily allowed for parking my mid-size SUV. Bottom line, it’s a great place to stay, with friendly staff, convenient parking, at a reasonable price right next to tram stop, restaurants, and grocery store.

Very modern hotel with all the expected facilities. Breakfast is good but expensive- booking the night before will save you 5CHF per person. The room was good but not exceptional but met all our requirements. The hotel is located an easy 15 minute tram ride from the centre of Zurich (No 2 tram). Overall a comfortable three night stay.

I liked the hotel and staff so much. They were welcoming and polite. The only down thing about the hotel is that the room doesn’t have fridge or microwave and the AC wasn’t working well.

The property itself was very nice. The morning staff really great. The night staff horribly rude. We understand cultural differences but this was blatantly rude.

The Hotel was lovely and staff were very helpful. Tram outside hotel and took us directly to the main areas.

We didn’t have air conditioning, when I asked the front desk he told me to open the window, we couldn’t sleep well with all the street noise

We were welcomed and checked in by very friendly front desk agent. The hotel is located right next to tram for easy access to downtown Zurich. They have all you can eat breakfast that you can pay for. Breakfast was good with lots of options for food and drinks. However, we had to ask the staff for silverware, then cups. Our room was overall clean when we entered. However, the stool/bench had some stains on it. Our main issue was with the non-consistency of our room cleaning. -On the first day, only the bed was made and the trash replaced. The towels were not exchanged. The hotel provided shower cap that I used was thrown out, but not replaced. -On the second day, we noticed the body wash in the shower was getting low and figured they would replace it. The body wash is connected to the shower wall. When we returned, the garbages were left with no bag. -On the day of our check out, we realized the body wash had not been replaced and we had a limited amount of body wash. Given the size of the bottle, we don’t believe it was filled before we arrived.

Hotel was clean and had good amenities. It is not in city center but the tram is just outside and it is a quick ride to downtown. Overall, we are happy with our stay.

There was black mold in our room. We reported it as we were leaving in hopes they would have someone clean it or possibly move us to a different room. We returned hours later to find nothing was cleaned. The front desk help wasn’t concerned and a bit snobby about it. It also didn’t seem to be located in a good area. It’s not in the city center as stated and takes two trams to get there. There was a man asking for money when we arrived back to the hotel and he then walked into the hotel. Didn’t seem safe especially for Switzerland. I would not stay here again.

Everything was perfect, this hotel is clean and calm. Thank you !

The tram stop right outside the hotel was great for moving around the city, breakfast was good, sauna was nice (although I wouldn't call it a spa as it's just the sauna), the room was nice and tidy. Staff were very friendly, the only thing that bothered me were their multiple knocks on the door on the last morning asking me about my check out time.

The room was extremely hot on the first day because the air conditioning was not working. We asked the staff to fix it 3 times over the course of the day buy they did not. They also did not provide towels, but when we asked they sent to the room. They fixed the AC on the second day and things went well from there. Nice rooms, clean, and comfortable.

Good location for stay in Zurich : accessible public transportation, safe, quiet area. Everybody knows Switzerland is more expensive than other countries in Europe. But it is worth going to, for Swiss sceneries, culture and Swiss people.

I don’t recommend this hotel The location is ok but not really near the center. The staff were very cold and not welcoming, the room was not cleaned correctly and there were hair and dust in the bed, for a 4 star hotel not even a coffee maker but instant coffee powder and boiler! We were charged 35 CHF for our dog and we accepted this with no problem but nothing was provided for our dog, we wonder what the price represents when they don’t even do the cleaning throughly. We won’t be staying at this hotel ever again.

Loved the friendliness of the staff and it was a great start to our trip!

Close to city transportation.

Most of all is excellent except heater didn't work. So I stayed night in the cold room.

Its okay

Had a great stay. Overall very clean and convenient location transportation wise. Bed was comfortable and amenities were great. The staff were very friendly and let me check in much earlier since my room was ready. The only thing is you can’t adjust the temperature of your room, so it was a bit cold at night, but still had a lovely experience and would stay again in the future. Thanks!