As always, a great stay at a hotel with a with friendly staff

This was as close as a scam as it can be. When we booked the hotel we booked a hotel with a pool (sole reason for the choice). There was also a bar, allowing the adults of the family of 6, to have a drink without leaving the hotel. When we arrived pool was under renovation and bar was closed 2 of the 3 night we were there due to illness. The hotel did mention that pool was closed on their own website, but the hotel.com site didn’t clearly say anything about it. We didn’t check the hotel website. Never stay in rooms ending with ‘13’ - the rooms are squeezed into the too little space. Fortunately we were moved to a better room after first night. Rooms are a bit tired and with a funny smell. We asked for cleaning and towels change after two days, but it didn’t happen. “Third” bed in the room is terrible. It squeaks when you turn, and it is really not worthwhile for a nights sleep. The even tried to give ud just the sofa as bed in one of our rooms… Finally the breakfast is also quite tired. There were almost no refills and no service - and it was very expensive. We ate the two next days in the bakery just next to the hotel - half price and double quality. Parking is by the way 10 euro cheaper pr. night i hotel just 50 meters down the street… We will never return… On the positive note Hotels.Com gave us 15% discount due to the pool not open.

The hotel front said the swimming pool is not available due to water quality. But it was not notified to me when booking. The main reason was the hotel has a swimming pool but i can't use it. The hotel said it was informed to Hotels.com earlier. I am very disappointed in this issue. When i booked a room, it must be informed to me. This is a big issue to me. I have all capture file for booking. Pls check and let me know why this happens.

We had a wonderful one-night stay at Adina Apartment Hotel Hamburg Michel with our family. The location is perfect—quiet yet close to all major attractions. The apartment was spacious, clean, and very comfortable, providing a peaceful retreat in the heart of the city. The hotel’s tranquil atmosphere ensured a restful night, and the staff were friendly and accommodating. Highly recommend for a relaxing stay!

comfirtabke but a bit tired … and needs better cleanning

Nice enough rooms! Kitchen setup a plus for family’s. We had 2 rooms and they couldn’t manage to get us connecting rooms which is annoying. The pillows are absolute trash!

Highly recommended! The hotel is very clean and well kept. the staff is incredibly kind.

The pool was closed and the bar and restaurant were not open