ALL'ARRIVO CI CHIEDONO IL PAGAMENTO ANTICIPATO IN CONTANTI,PREFERIVANO NON ACCETTARE CARTE DI CREDITO O BANCOMAT. IN CAMERA IL FRIGO (VUOTO) ,IL CONDIZIONATORE NON FUNZIONANTE(POCO MALE PER LA STAGIONE)CON PANNELLI MANCANTI.VICINO ALLE TENDE SPORCHE ED IMPOLVERATE 2 FALENE,LA PULIZIA DEL BAGNO LASCIAVA MOLTO A DESIDERARE,LE ASCIUGAMANI FATTE DI CARTA VETRATA.CI SIAMO ''DETTI TANTO E' PER UNA NOTTE''!!!IL GIORNO DOPO LA COLAZIONE PER NOI E' STATA AL BAR SU UN TAVOLINO CON UNA PICCOLA INCERATA SENZA NE TOVAGLIETTA NE TOVAGLIOLI NEMMENO IN CARTA;CI SONO STATI SERVITI 2 CAPPUCCINI(DA NOI RICHIESTI) E 2 CORNETTI,NULL'ALTRO.GLI ALTRI OSPITI DELL'ALBERGO FACEVANO COLAZIONE NELLA SALA RISTORANTE TAVOLI APPARECCHIATI.A QUESTO PUNTO ABBIAMO PRESO I NOSTRI BAGAGLI E SIAMO ANDATI VIA SENZA POTERCI NEANCHE LAMENTARE.NELLA RECEPTION NON C'ERA NESSUNO.

We arrived late and the staff was very helpful and courteous despite this. The cappuccino is wonderful! The view is glorious and though it is somewhat difficult to find, it is well worth the effort.

The staff of the Hotel were fantastic. Attentive, Smiling and could not have done enough for us and that is the only reason why I would recommend to stay there. However, Breakfast was very poor in both quality and quantity - we have had better in a 1-2 star Hotel and this is 4 star!! Evening meal was good but again for a 4 star Hotel the choice available was very poor. We had a great room but the Hotel is showing its age and needs to be renovated in parts i.e. mismatched furniture in foyer, exterior balconies and some rooms very small. It is in the newer part of town so the vicinity is half-finished and while we had a fantastic view the immediate area was unkept and poor. Location fantastic for the Basilica but we were basing ourselves there for a holiday so we would have been better nearer the old town for an evening atmosphere. Expect the customer service of a 6star Hotel but anything else definitely not a 4 star Hotel.