It was nice

I went to this hotel because the website said they had spa and sauna. And I paid the price for these services. What a surprise when I got there, the spa and sauna were under construction but nothing was said on their website. They asked if I wanted to go to another hotel in the middle of a public holiday, of course I could not go to another hotel and had to stay there. They said I was wrong, that their website advised they were under construction. I opened the website in front of them and it did not say anything. They did not apologize. I went to the bedroom and had requested 2 twins beds and it was confirmed by email. When I opened the bedroom door, it had a queen bed. I decided to have lunch while they sorted the room out since the restaurant would be closing in 45 min. Later went to have a shower to relax but it was not working properly. Breakfast is from 7:30am to 10 am but you have to choose between 3 shifts in order to have your breakfast. If you choose to have your breakfast at 8:30am you cannot go earlier. I went there with the intention of relaxing for a few days and ended up being upset. It was a nightmare. Besides the astronomical prices at the hotel and Pipa. I do not recommend this hotel.

Excelente Excellent

HOTEL EXCELENTE EM TODOS OS QUISITOS. LIMPEZA DO QUARTO NOTA 10, E LIMPEZA DO HOTEL NO GERAL TAMBÉM NOTA 10, TUDO MUITO BEM CUIDADO. NAO DEIXOU A DESEJAR EM NENHUM QUISITO.

Great view to the lagoon, nice pool and gardens. Is a must to have a car because is 6 km. From pipa beach. Rooms are spacious but additional beds aren't comfortable.

Great view to the lagoon, nice pool and gardens. Is a must to have a car because is 6 km. From pipa beach. Rooms are spacious but additional beds aren't comfortable.

I stayed for 10 days during the world cup. The Hotel is Far, Far away from everything, if you are planning to travel to Brasil and want to stayed in this hotel, I suggest to rent a car otherwise you will be lock in your Hotel or will end up paying high for taxis. Most people that I met was complaining about the distance with Natal, the roads are narrow, and lots of bumps, confusing if you do not know the area. The place is nice, people friendly, breakfast lovely, pool wonderful, I do not recommend it for kids, it is more for couples. 15 minutes from Pipa Beach. TERRIBLE TRAFFIC IN NATAL. Remember if you rent a car they are shift cars no automatics. After all the place is nice, can be improved on the services but after all you cant have everything the way you want in another country. JUST ENJOY THE BEAUTY OF TIBAU!

I stayed for 10 days during the world cup. The Hotel is Far, Far away from everything, if you are planning to travel to Brasil and want to stayed in this hotel, I suggest to rent a car otherwise you will be lock in your Hotel or will end up paying high for taxis. Most people that I met was complaining about the distance with Natal, the roads are narrow, and lots of bumps, confusing if you do not know the area. The place is nice, people friendly, breakfast lovely, pool wonderful, I do not recommend it for kids, it is more for couples. 15 minutes from Pipa Beach. TERRIBLE TRAFFIC IN NATAL. Remember if you rent a car they are shift cars no automatics. After all the place is nice, can be improved on the services but after all you can't have everything the way you want in another country. JUST ENJOY THE BEAUTY OF TIBAU!