Well equipped apartment in the heart of Venice. Good directions for arrival/entry. Communication could have been more efficient. Air conditioning is undersized for apartment.

It was a very nice appartment about 5 minutes from the Rialto bridge, very clean, nice water pressure in the shower, internet worked well. I would recommend.

Best suited for mk old temperatures, not winter. Apartment was freezing inside and when we asked for extra blankets they said they didn't have any and we weren't allowed to turn up the heat

Great place. Not crowded. Very pleasant appartment with everything we needed for a short visit in Venice. Nice beds and great with the aircondition.

Apartment with 2 bedrooms, a mini living room with kitchen. The only AC was situated in the hall but we didn't feel it was too hot in the house. The beds were very comfortable and the washing machine was definitely a plus. Clean bathroom and in general. Easy to get to and it's just a 15 mins walk to Piazza San Marco, has a supermarket nearby, pretty convenient in general. The only negative point is, which I believe is the same in every apartment in Venezia due to its old buildings, there is no lift, only stairs, so it might be a bit of a hassle getting big luggage up and down. The staff can be reached easily by whatsapp, our AC remote controller ran out of battery and I got a reply pretty fast when I asked for new ones, the only problem is, that issue was never resolved as we didn't receive any battery so we just couldn't turn off the AC. But overall it was a good stay.

The property has 2 bedrooms and a living area. There is one split AC unit in the living area. No AC in either of the 2 bedrooms. The one AC unit was hardly enough for the living room. Both bedrooms were very hot.

I have been very upset with this property and they did not provide what they offered on the website and then argued with me on if they would provide it or not. In addition, to that the back bedroom has a MOLD problem and they would do NOTHING about it. The room smelled so bad we had to close the door and NOT use the room. This was told to the booking company and hotels.com and NOTHING was returned to me about the status of the apartment. I am not only unhappy with the best venice company but disappointmented in the fact they are selling condos with MOLD issues and I feel the company should be looking in to how to deal with the issue. NO other rooms smell and I am NOT the only adult who was staying in that condo. They also should provide a better assortment of pans and a COFFEE or MOKA to make coffee which was NOT a tea maker.

Apartment is in a good location to see Venice. Not far from Rialto bridge where there are good restaurants to eat at.Two bedrooms have King sized beds & sofa bed in living room. Lovely apartment, ideal for a family...would stay again

near terminal rialto

Nice two bedroom apartment with nice bathroom, washing machine and refrigerator. Excellent location. Good wifi and decent A/C. Cute tiny balcony. Note that you do have to go check in at another location, then take the water bus over to the apartment which is a ways away.

The apartment was perfect for my family of six. It was conviniently located around points of interest, restaurants, and a super market. The washer was definitely a plus!

The apartment was perfect for my family of six. It was conviniently located around points of interest, restaurants, and a super market. The washer was definitely a plus!

excellent time especially for a family of 5

The apartment we rented was spacious (2 bedrooms, 2 baths with shower, living room/kitchen) in a great location just off a lively street in the heart of the San Marco area. We had excellent communication with the staff prior to our stay and they met us to show us our way to the location. Very clean with a modern decor. Very pleased with our stay.

very helpful during booking and on arrival, person who met us (squilibrio) also stayed on to offer advice about venice which was very helpful. easily slept us 5 friends with space for 2 more. only downside was the shower wasnt great as preassure was poor and heating inconsistent but hey apart from that a lovely stay and very happy. p.s the coffee shop downstairs on the main road is incredible!!!!

The Apartment overall is clean, bright and lods of windows but I believe the price is expensive for that value. Because its located near the market area and boat bus stop which is very useful when you in a rush to airport! Overall great trip, really enjoyed.

Inconvenient location, extremely poor customer service

We boked this hotel, apartment, because it was on the Rialto area of Venice, which we like a lot and it turned out to be completly in another area of the city. Far from everything. It was advertised a view of a canal and it also didn't happen. The bathtub had an important problem and no one responded to our calls to go and fix it!

- the hotel provider is misleading clients with their description of the property which states San Polo Area, Various Addresses Venice, whilst actually the apartment was in the CANNAREGIO area (which is nowhere near). This only became apparent after the booking.- the whole process after booking was terrible with an email confirmation coming immediately after stating that payment must be made 7 days in advance of arrival when there was only 3 days available. Having made the payment online through Hotels.com, I asked them to confirm the payment had been taken already. To this date I have had no confirmation of what I was actually charged.- the provider stated that I should meet with their representative 1hr after arriving in Venice (train due at c.9pm with young children). Only after my own research did I realise that the meeting point was a 10 minute walk from the station (they were suggesting that I take a water-bus instead)!- Air-conditioning was not working which they knew about and the initial response was open the window. Whilst they then provided mobile units the next day (encouraged, no doubt, by the fact that I stated I would move out if it was not fixed), these were not setup properly resulting in many, many mosquito bites- no outside lighting so very difficult with keys etc- hot water on demand, only works if there is enough water pressure which there isnt, means the heater keeps turning off when showering- lighting in the living room was very dim

I believed we booked an apartment with Air conditioning but we got the one with just fans but not all rooms had. We had to move one from living room to bedroom. Water pressure was weak. Access to the apartment was very dark although they have timer lights. The person who received as was fine but told us not to call him if we have problem, he advised to call maintenance which is close during weekend (we stayed Sat & Sunday). The apartment was clean but not comfortable due to lack of AC. We were lucky to have good weather. Location is great and very close to Rialto waterbus station.

The location and cleanliness of this property is great but we had extremely bad service issues regarding the wifi and air conditioning that forced us into leaving. I have have traveled extensively and its not uncommon to encounter various issues. Its at that moment that you find out whether a property offers good customer service or not. This was one of the worst experiences i've had while traveling and for this reason I cannot recommend this property to anyone. They are completely unwilling to help you should anything go wrong. We were forced to leave the property due to heat and they refused to fix the problem or refund me for my stay so that we could go somewhere else or to a different location they had. Bathrooms are also extremely small.

The apartment was generally clean and tidy. There were facilities available like washing machine, dish washer, cooker/hob and microwave. However, the air conditioning was very poor and we had to keep the windows open all night leading to us being bitten by mosquitoes. Courtesy demands that basic amenities like soap are provided which unfortunately weren't. The locks on the doors were very stiff and difficult to open. Often it was difficult to open the building door and we had to use the back door to get out of the building. On the first day we had no WiFi access but it became available in the morning was intermittent and was practically useless. We were meant to be received at 10:30pm but our host was 10 mins late leading to confusion and stress. We were asked to sign a waiver with our credit card details even though we had given this detail to hotels.com for any repair that may be required. We weren't provided with the exact location of the apartment meaning we couldn't plan our excursions in advance and had to wait until we arrived. Overall, for the money we paid it wasn't what we expected.

Great central location close to shops and restaurants.

Dispointed that when we arrived we had to pay cash for the hotel despite guarenteeing booking on credit card. They wouldnt take credit card and we were effectively marched to a local cashpoint to get more money out! I have complained to Hotel.com on this issue.

The San Marco Project 2 was the location of the apartment. It was near the Arsenale boat stop on the blue line Alilaguna from the airport. There was a restaurant very close where we waited for our contact person who directed us to our apartment. It was on the first floor which means there was one flight of stairs to navigate our bags . It was just a few minutes walk from the boat stop. The location was great . Shopping for a few groceries was handy as well. The wifi was not working but most of the nearby bars and restaurants offered free wifi anyways. The washing mashine did not work . no one came to fix the problem when we reported it to the greeter. There were plenty of towels and toilet paper available and the apartment was very clean. The dishwasher worked well and we supplied our own detergent . We were a prty of 6 adults and managed well with one shower , 2 toilets and 2 sinks. There was enough glass and dishware etc. Remember to get your garbage and recycling out before 8 am mon- sat. The price was great when we booked in March but I see the price has been increased since then . We paid. 190 euros a night plus the cleaning fee. I would recommend this location if you are looking for value and location. Communication with the greeter is very important before and after you arrive in Venice. Ciao.

Apartment was clean and updated to modern standards..looked very nice. Staff was friendly. Very close to water bus that connects you to all locations. The only issue we had was the shower isn't sealed well around the glass doors and it leaked out. Also.. Just a note: washers in Europe do not come with dryers...it takes days to hang them dry in damp weather.

Very wel located near Arsenale boat stop and a short walk from major attractions. The staff member Marco was extremely helpful can meet us at the boat stop and took time with us to talk us through useful information. The room was clean and looked recently renovated. Was suitable for a family of 5. Did have a concern with the washing machine and could not get it to work we did send a taext as instuctrctued but did not receive any help to get this resolved so were not able to use this for our stay.

Very wel located near Arsenale boat stop and a short walk from major attractions. The staff member Marco was extremely helpful can meet us at the boat stop and took time with us to talk us through useful information. The room was clean and looked recently renovated.Was suitable for a family of 5.Did have a concern with the washing machine and could not get it to work we did send a taext as instuctrctued but did not receive any help to get this resolved so were not able to use this for our stay.

We enjoyed our time here very much. There is supermarket nearby, it's an easy walk to most things and there's a canal right outside the window. The apartment was clean and very comfortable. Like everythingelse in Venice it can be hard to find at first. Note that you will not be told the address until you stuff and meet the agent but knowing the address in advance would not have helped us find it anyway.

The accommodation was excellent, the facilities were first class, HOWEVER, no WiFi service for the entire duration of our stay was a real problem which added to the cost of our stay in Venice.

Beautiful appointed apartment and centrally located to Saint Mark Square. Could be even better if was a little closer.Quite area and vaperetto stop, (Arsenale) directly in front to apartment building. Very easy to get to if flighing or training it into Venice.

The hotel was clean and new. It was a self contained apartment with clean towels and sheets .We were met by the maintenance man who took us to the apartment and showed us around. However the washing machine did not work and when I called the maintenance number I did not relieve a call back. The location was convenient to the boat ramp, shops and restaurants.