Beautiful property and very clean. Staff are very diligent and accommodating. Will definitely be coming back here for my next vacation!

property was nice, but the Staff very un profesional and sometimes insulting

Lovely and peaceful property, great location near the ruins but not near the noise of the town. The rooms are basic, but clean. Our only real issue was the air conditioning wall unit that started making a lot of noise in the night. They tried to fix it, but it only got moderately better. It will be an issue for those who need it to be cool to sleep. The food in the restaurant was good and reasonably priced. Some of the staff at the restaurant were welcoming, others were rude.

I really enjoyed our stay here staff is great, food was easily available, service was wonderful, the massage felt so good, would stay again.

Disappointed that my request was not honored. We were not able to check in 45 min early. Asked for “ground level room most important to have a hammock” but got 2nd story with no hammock. Our dinner the first night wasn’t great, including the service. They were busy catering to the tour bus people and probably did their best. My refried beans were hard and cold, and hubby’s fried shrimp were very dark and overdone. We did not eat there again. Overall the grounds are lovely. Pool clean but remember to pick up towels at reception. It is a far walk. Our room was above the restroom for the pool and the maintenance equipment and was noisy. And it was not dark at night for stargazing due to all the lights. Got to hear howler monkeys and saw macaws flying, but not the jungle experience I expected due to noise and lights.

Good place to stay to visit the ruins.

Overall, given the location, I would not qualify that as a catastrophe. BUT… Although the rooms are pretty clean, they are not spotless! One of the beds had dirty sheets, that we did not use! The general condition of the property is very average. Don’t get me wrong! It’s Palenque, it’s thick forest, you have to expect humidity, smell, bugs, the whole ordeal! I can live with that! But it is very apparent that the property is not well maintained! It could be such a paradise, but the buildings are falling apart! I guess they are trying to do something about it cause the construction guys do grinder and skilsaw from 6am to 7pm… so say goodbye to the jungle vibe! And unfortunately I had good expectations for the restaurant, but it is very average and on the pricey side. Overall, all this wouldn’t matter if it were a 50-60$ CAD a night hotel but hold tous socks, it is a whopping 105$ CAD a night, which, let’s be honest, for the location, puts your expectations a bit higher! Staff is very sweet though, especially the ladies in the restaurant, but 80 pesos MX (6.50$ CAD) for a plate of frozen French fries is a big sad no-no for me, regardless of the beautiful smiles and manners of the waitresses! (And let’s not talk about the boring ambiance!!) Overall, sadly, I must say that 100$ CAD would be used somewhere else with much more bang for the buck!

Amazing place

I liked the feeling of the remoteness surrounded by tropical plants.

Beautiful setting and great food!

We loved the hotel and the food is great

This hotel is a gem! Comfort, tranquil setting, sparkling pool, hammocks, great restaurant and food and Monkeys! Set in a jungle type setting it feels like a eco lodge and spa! Highly recommend!

Very beautiful cabins in the jungle

Beautiful property. Rooms were clean and spacious. Very close to Palenque.

Good Location, Isolatated from city. This is the place if looking for jungle experience stay. Monkeys visited property. Place was clean and staff nice. We enjoyed our stay.

Beautiful grounds and pool. Amenities and room were very clean. Good restaurant on site. Staff were happy to deliver food pool side. Very convenient for visiting Palenque archeological site. Definitely recommend this hotel for a stay.

I highly recommend this resort! The pool is beautiful and the proximity to Palenque ruins can’t be beat. I have a couple recommendations for the resort. 1. Put a coffee maker in the room. This would allow us time to leisurely get dressed. Some of us need a coffee to go get coffee. 2. We had the big suite by the bathroom and it would be nice to have at least a love seat in the 2nd room. There are a bunch of unused furniture in the lobby. Just move 1 love seat to the suite so there is somewhere comfortable to sit in the room.

Me encanto este propiedad. Mi esposo y yo estuvimos buscando tranquilidad en la naturaleza y lo encontramos. Para ver monos en su habitata natural era una maravilla. Los cuartos no tenian tv y no pudo haber sido mas feliz. Fuimos a las cascadas de agual azul y q belleza. Espero un dia poder regresar.

Nice property in the middle of jungle. Hotel maintenance is not up to date in general. Our room next to the kitchen with constant little noise. On the other hand great pool and view. Great size of room and staff accomodating. Room clean overall. Indication to find rooms is not that good.

we loved the experienced!!!

Everyone was really humble and welcoming. The staff would guide us where to go for touristing. The hotel was really clean and so peaceful. We really enjoyed our stay there.

Un lugar muy bello dentro de la selva Chiapaneca. Hermosos jardines. Quizá le falta un poco de mantenimiento a los Baños y pintura d las habitaciones pero el lugar es hermoso

Great location with parking & nice pool. As others have said, though, service was poor. We were 4 but the "policy" is only 2 glasses per room. So we had to pay for plastic cups! Also, they made a green juice but would not let us buy it - only for the boss in reception! Had to go to town to get green juice. Also unattractive construction & bed was caved on one side - had to put pillow on edge not to fall off. Grounds & staff need work - there are other options... keep looking!]

beautiful setting with flowerful gardens.

Me gustó todo el personal es muy simpático

Nice installations. Customer service is not great. You can’t add tip to employees towards room charge or using your credit card, you need to tip them cash, this policy limits the tips to employees and impacts customer service. Restaurant some time takes a lot of time to get your food and when you are in the pool its not easy to order a drink (waiters don’t visit often).

The Hotel is right in the middle of the jungle, with beautiful gardens. The room was clean and spacious. The AC works good, bed is comfortable. The hotel is far from the town noise. Amazing customer service. But the best was the restaurant with aBeautiful open setting in the middle of the jungle. They have the best food I had in Chiapas!

We arrived tired after a long drive and checked in for our king room that had been booked almost a year prior. The front desk clerk said there were no king rooms left and tried to give me a double room. I insisted and he magically found a king room for us, although I think they had it, but just didn't use it because it needed repairs. The door didn't lock properly and the towel bar was broken. Unfortunate because the grounds, gardens and pool and hot tub are lovely and the restaurant was nice.

Great little hotel set in the jungle. You’ll hear howler monkeys and see hummingbirds amongst other wildlife. The staff are always friendly and helpful. We couldn’t fault the restaurant, the food was delicious. The pool is a good size. The Wi-Fi signal was good. Location is a little away from the main town but a short taxi ride and you’re there. I would recommend staying at this hotel.

El hotel Esta muy bonito y el personal es extremadamente amable

Just ok, it was very clean but basic. Restaurant is good and the food was tasty.

las dimensiones son generosas tanto en las habitaciónes como el baño y aunque se nota que el hotel tiene ya tiempo de construido, el mantenimiento es impecable. Buena experiencia en un entorno exhuberante. Muy bien!