The property would be better if they did not just walk into rooms before knocking. This happened several times in our rooms.

Fantastic people at the reception and at the concierge desk. Very helpful, kind and honest. We were concerned about being taken advantage of because of our tourist status… but they made us feel at home. Room cleaning was done very well and each day. The only feedback would be if they could leave a couple of basic still water bottles in the room, that would be fantastic. Sure it will cost them a couple of Euros a day… but should be worth it for the convenience to the guests. People need to take medication at night… and can’t order water from room service everyday and wait for it to arrive.

First of all the hotel don’t show you the main corridors, which are narrow and all black , amd you fell yourself as in a funeral hall! The bathrooms are horrible, humid , smells . And around the hotel there are many homeless people who sleeps on the streets. And the area is very noisy!

Amazing stay. Rooms are large and modern. Friendly staff. Not far from Rome's historic center (less than 1 mile), but with very interesting nearby. Good breakfast. Would definitely stay there again.

Friendly and cooperative staff. Keep it like this. Cool!

Proximity to Roma termini was the best! You can essentially get to anywhere in Rome. Airport is convenient 20 minute train ride away- nonstop. This is a beautiful building but is a 5 star hotel that needs TLC. Our room had a damp odor that would not go away. We think the bathroom may have ventilation / drying issues causing the mildew-y smell. Our stay was only for two nights so it was manageable- we likely would’ve moved hotels if our stay was longer. Book this for the extremely convenient location but if you’re expecting your typical 5 star luxe stay- this is not it. Staff and service was great. We arrived early at 9a- our room wasn’t ready so they offered us coffee on the house at Senses until the room was prepped. Very accommodating!

Good size room and bathroom, great bed. Very comfortable stay & near a lot in Rome

We booked a junior suite, but the suite we were given initially did not live up to the word “suite.” It had a strange layout, was dark, and had a washroom spread across different parts of the room. In a word, it was a poorly designed suite that felt like a rip-off given the price. We were later moved to another suite, which was much better but still did not offer good value for money. Our recent stay at a junior suite in the Westin may have set high expectations. On the plus side, the staff were helpful and courteous.

In walking distance to Termini (Central Train Station), Metro station and City Sightseeing buses. Spacious rooms and really clean. Staff was amazing. Breakfast was good. Would definitely stay here again.

Amazing staff! Great location

Great 4 night getaway in Rome

It has been a very disappointing experience to stay in this hotel. The hotel reservation and front desk are not reasonable and not helpful. We had an error in booking and the hotel is not accommodating at all.

We had a wonderful stay, the staff was very friendly. We look forward to staying there the next time we travel to Rome.

The hotel's location is extremely convenient, at two minutes (one minute if you get lucky with the traffic lights) of Roma Termini, but nevertheless once you enter the gate, you feel like being in a remote luxurious place. The hotel itself is certainly worth its 5 stars - excellent service, very friendly staff (at the door, at the reception, in the restaurant and the cleaning people) and spacious (and quiet - the windows' glass must be extremely thick since I didn't hear any sound coming in from outside) rooms. I'd certainly consider returning, the next time I'm in Rome.

Staff goes out of their way to ensure your stay. First room was not up to our standards so we asked for a different room to which they happily agreed. The breakfast was fantastic!

We stayed at this hotel for 5 nights. It was a combination of modern and old architecture, very clean with friendly staff who were there for us. We enjoyed buffet breakfast with variety of food and drinks including champagne and all kinds of fresh fruit juices and homemade cakes and Italian desserts. Rooftop restaurant has a great view with live music, and we had great time having dinners and drinks there. Rooms are clean and with modern design. SPA and pool area is very nice, clean, and quiet that after a busy day you can relax there. We loved staying there and I recommend it to everyone who has a great taste. N. Nazmi from the US. .

This hotel is very over-priced for the quality of their rooms and the service they provide. We booked a queen bed but instead were given a room with 2 single bed pieced together. We booked a 50min couple massage but was shortchanged cuz only 40min was actually done. The staff is slow in getting our stored luggage and we missed our train despite staying directly opposite the station. The surrounding environment is also not very safe and clean. Overall,I will not book again.

The hotel was beautiful and conveniently located adjacent to the train station. There were plenty of great restaurants close. Our room was very nice and the staff was outstanding

We enjoyed our stay at the hotel. Very nice restaurant on site. Had dinner there twice during our 4 night stay. It was pricey, but very nice overall.

This hotel was in an excellent location. Very quiet and the team here was very customer oriented

Likes: Huge suite with two balconies. Great included breakfast (top notch). Great included spa experience. Hotel staff very helpful in calling taxi service for us and for helping us get tickets to the Vatican. Dislikes: Wife was furious because air condition would not cool enough and would shut off. After complaining about this on multiple occasions to the front desk, nothing was done to resolve the issue, except for being told that they would take care of it, but nothing happened. This is unacceptable for a 5 star hotel. Very stingy on hand soap and other room toiletries. I had to ask for more soap, since they only gave you one tiny bar of soap. Shower leaking water through the shower walls onto the suite wood floor. This was brought to the front desk’s attention. Cocktails and fancy dinner at the hotel restaurant were way overpriced for what you got. The breakfast which was included in our rate was actually better that our dinner there.

Good hotel near the train station so convenient

We had a pleasant stay at this hotel, very close at the train station of Rome. Rooms very spacious. Staff was very friendly. The breakfast was excellent.

You guys will not be disappointed! From the time you arrive in your taxi you’re greeted by the car door. Rain or shine. One raining yucky day the doorman ran outside in the rain and held up the umbrella and opened the door. The food in there is delicious. ALL YOU CAN EAT BREAKFAST BUFFET! Very comfortable beds and awesome water pressured shower heads and stone bathtubs! The staff are at the highest quality of professional! Front desk, bellman, doorman, and restaurant staff Lorenzo the doorman has to be my favorite person in the hotel! He’s the doorman! You guys you must stay here!!! Worth every Euro❤️

We stay here all the time because of the location and proximity to many things. It is close to most of the tourist attractions, has a nice breakfast and bar area and is just across from the termini train station which we use a lot

I did not receive the room that was detailed on my booking and reception tried to fob me off saying it was subject to availability, but I booked it in June.

I stayed in the same hotel in 2016, but it was owned and managed by a different company. I was little skeptical this time, still booked due to convenient location. I am extremely satisfied that the hotel maintained its high standard. If I have to specify two positive points I’ll mention excellent staff and highly convenient location.

This beautiful property is located directly across from the train station - Roma termini. We booked one night for its location but will be back again as it was so elegant! My family loved it, we need more time to enjoy more!

I don't think the staff here understands the concept of good customer service, especially expected from a 5 star property. There was a taxi strike in Rome the last 2 days (of 3) that we stayed at the property. The night before checkout I call to arrange for a private car and the answer was that the taxi strike will be over by the morning (my departure). The next morning I check out and ask the bellman for a taxi and the answer was that strike is still on and asked me to arrange for an uber myself at the last minute (at 7 AM in the morning), while scrambling to get to the airport in time. Pure luck, I got an uber just in time (considering that they were in demand due to the taxi strike). Also - at the time of check-in, we request the front desk to call a restaurant to make a reservation - the answer was no one is picking up at the restaurant - my wife gets a local sim and we call, and surprisingly we get through at first attempt (coincidence? maybe not! ). This is not the customer service what we are used to from staying at many other 5 star properties in this trip and in prior trips. This was the worst hotel experience of this trip of 20 days, having stayed at 7 different hotels across different towns in Italy. I would happily give all the other 6 hotels a 5 star rating and this one not more than 2 stars.

Location and nice staff

It's not bad and conveniently located next to the train station. But we had no water from time to time in our bathroom and when it was on, it was a trickle. Weird smell in the foyer. Our room also had worn leather bean bags stacked against the wall to conceal unfinished building work.