Our stay here was generally excellent. We managed to get a car parking space although it should be noted that there aren’t many space. The members of staff at reception were all very pleasant. Our room was excellent! I think we got an upgrade because we received a large corner suite with 4 rooms even though we’d only paid for a family room. The room was well appointed although the decor was dated, but in keeping with the hotel. The rooms were very spacious - we even had a four poster bed! The location of the hotel was also very convenient for Harrogate with the centre only a couple of minutes walk away. The only negatives were that the bed was a little too firm and noise from outside the hotel could be heard due to the old windows. But otherwise we had a good stay.

Very bad, booked in for evening meal. People who did get served in dining room sent meals back as they were inedible. Walked out after waiting over 1/30 for meal ended up in wetherspoons. Breakfast in the morning was cold and undercooked. Hotel is very tired and needs a complete refurbishment .

I and my 5 other friends loved this hotel. It was reasonably priced, the staff were very friendly and efficient, and it was clean and centrally located with easy parking available. Old world elegance. The hallway carpet needed replacing, but all in all it was a wonderful stay.

2nd stay at this hotel. Parking is a challenge, we managed to get the last spot on a nearby street and paid on an app. A private exhibition was in Churchills restaurant so they moved fpod service to another room. There were only 9 tables of diners but the delays started when they had run out of menu's. Service was very slow, 45 mins to get our starters. The food itself was lovely. Breakfast the next morning was in the same room. It was very busy. Tables were crammed in and my hubby struggled to sit down due to the customer behind, thete wasnt enough space between tables. Staff werent keeping on top of clearing the tables. Our Suite was lovely and we had no noise from outside. This is an old hotel and its clear the decor needs attention. This doesnt bother us, its part of its charm I asked at reception if we could get an extra 30 mins to checkout and was told it would be £20. I found this unreasonable as there were lots of rooms on our coridor to clean so there was no reason it had to be done spot on 11am. First and last impressions count. I used the ladies toilet in the reception area and sadly it smelt from a lack of proper cleaning. There are lots of hotels in Harrogate, im afraid its time for us to try some of them next time.

The initial greeting and service from the receptionist was outstanding. She was an absolute credit to you establishment and what an excellent Ambassador to your hotel. We arrived 2pm on 27/8/2024, i think i found out her name was Freya. The room we moved to however, despite being a brilliant room, the noise from the room above on the floor and water was constant from the early hours of the morning.

We arrived and immediately clashed with reception over parking. She was incredibly officious and patronising and somewhat arrogant. This carried on with exactly the same member of staff when we check out when she attempted to double charge us. The bar staff were somewhat lacking too .. we ordered 2 baileys on our first evening they only had one, the barman went to “find” another bottle and came back almost 10 minutes later to tell us we’d had the last one, I then asked for an Old Fashioned to which I was asked if that was a cocktail he then proceeded to tell me he didn’t know how to make it. The following night again we tried a nightcap my wife again asking for a Baileys assuming they would have restocked, but no such look with this barman (.a different man from the previous night ) even saying that they “ .. didn’t serve Baileys” The breakfast was a little below par too, on both days we found the several of the fresh coffee cups to still be stained and soiled. Some of the food was tasteless - the bacon for example, some was cold - the mushrooms, the rest was average at best. Finally we get to the room, basically a square box with mismatched furniture including a very old style box wardrobe. The shower was very low powered and took almost 15 minutes to run hot and same with the sink taps. However the rooms were very clean and the bed was incredibly comfortable. Also the ground floor and building are stunning and the location perfect. Overall we said it was tired.

All good no complaints

Very good hotel.room was fine (very slightly dated but understandable due to age of building),staff friendly and helpful and breakfast was great!

No parking available on arrival, parked in nearby car park £13.50 for 24hrs. Room was well equipped with hairdryer, iron and board. Shower gel and liquid soap in bathroom. Ample towels supplied. Booked breakfast but we're not notified of times or where to go. 24hr bar. A great location so would stay again.

Fantastic 1 night stay. Room was spacious and clean. Staff friendly and welcoming.

This is an elegant older hotel with character. The staff were accommodating and helpful. It does need a bit of tending to. We were very happy with our room but others may expect more modern convenience.

Disappointed that the hotel is really run down inside, with tatty carpets and old furniture. It’s a gorgeous building in need of big renovation, it’s in a great location.

Lovely hotel, friendly staff and in a great location 👌

Super convenient for town centre with Historic charm

Really nice grand old hotel. Amazing dining room with victoriana fearmtures. Receptionist was very attentive as they had problems with the IT outage and the door fobs were proving troublesome. She personally escorted us to our respective rooms to make sure the door fobs were working.

The Crown is such a lovely old building and was spotlessly clean. Staff are very helpful and friendly. They even made sure we had a parking spot, all be it around the back of the building, for our two night stay. Breakfast was up to 9.30am, buffet style and tasty.

Lovely hotel. Everything was as we expected. We were lucky to get parking. It is limited. Great location for enjoying Harrogate

Excellent service Brilliant room Pretty noisy from room above due to creaky floorboards but not a fault of the hotel as it's an old building with character

This hotel is full of character and very charming Don’t expect super modern but the hotel manages guest expectations superbly

Good central location but the hotel is very dated and the rooms basic. Breakfast was poor quality

Room was quite hot (during a chilly July!) even with the window open (due to the room facing South so got the sun in most of the day). Breakfast was good, service was great. No parking on site but parking available very nearby and cheaper than the hotel's rate. Will stay again next time we visit Harrogate.

This was an amazing hotel at an amazing price. Our room was very clean and spacious. We had tea and coffee making facilities with plenty of milk. All the staff that we met were very friendly. The breakfast was exceptional with an array of pastries, cereals and full english breakfast buffet. We also came back for lunch in the newest addition to the hotel called The Place. The location was absolutely superb. It is idea for families as you have everything on the doorstep. Valley gardens ia just across the road with superb facilities for adults and children. Many well know restaurant's are just on the doorstep. I would highly recommend this place.

Very comfortable. Large bedroom, lots of space. Larger, older property, excellent central location, easy to walk all around the town, limited on site car parking but public car parks very nearby.

.Excellent

Character property showing its age

A bit tired

Liked its central location. Spacious rooms, cleanliness and breakfast. Staff very helpful.

Nice traditional hotel

Weekend break

Room rather warm due to hot pipe; decor a little faded but fabulous location. Wifi touch and go.

Upgraded to king size executive room but it was 2 single beds put together Shower in bathroom kept turning to spray out of bath

Under bed lots of dust. Shower too hot. Comfy beds, plenty of space, we should have up graded