Very spacious for a 2 bedroom apartment in Southbank. Didn’t feel crowded with 4 adults. Great views. Comfortable beds.

Apartment was in okay condition however curtains in ensuite need replacing. All amenities worked well with full sized fridge. Key to door kept sticking which made it hard to open. No reception onsite however Dena (property manager) was only a phone call way. Property is in excellent position for easy access to Southbank, casino etc.

Great location for Melbourne and other suburbs nearby. Easy to access the CBD and Albert Park is a short drive away. Good sized rooms. Could be renovated and refreshed a bit, but fine for a few nights stay.

Huge room! Slightly older, but great location and check-in was relatively quick!

Good spacious apartment. Near south melbourne market and crown casino

Comunicaton was excellent, they went out of their way in whatever they could do. They provide numerous options free of charge (as late check out),they replied really quick. Location of the property was amazing too

Was ok. Strong stench of cigarettes pr smoke. Had to use the Aircon the whole time as it was not good for my Wifes Asthma. Had trouble locking and opening the front door as the door handle was stuffed. Oberall was pretty good.

Inner service apartment was fair. However, there’s a terrible experience for me with EXPEDIA, and definitely will not book with Expedia anymore. As you can check, the condition of the original hotel, Experience Bella Hotel, MEL, are not available for staying. The hotel reception asked us to call Expedia hotline to get someone help. All the staffs I get contacted are nice and kind, but it takes a long time to fix the problem. First, I supposed to check in at Tuesday, the hotel reception told me that the hotel flooding since Sunday. Then why Expedia cannot send us email or via telephone to tell us? Second, finally the price of Inner service apartment are much cheaper than the original hotel, Experience Bella hotel. Then will Expedia do any compensation or just leave it like this? Totally not satisfied with Expedia. Hope to get reply.

Inner service apartment was fair. However, there’s a terrible experience for me with EXPEDIA, and definitely will not book with Expedia anymore.As you can check, the condition of the original hotel, Experience Bella Hotel, MEL, are not available for staying. The hotel reception asked us to call Expedia hotline to get someone help. All the staffs I get contacted are nice and kind, but it takes a long time to fix the problem.First, I supposed to check in at Tuesday, the hotel reception told me that the hotel flooding since Sunday. Then why Expedia cannot send us email or via telephone to tell us?Second, finally the price of Inner service apartment are much cheaper than the original hotel, Experience Bella hotel. Then will Expedia do any compensation or just leave it like this? Totally not satisfied with Expedia.Hope to get reply.

Was a lovely spot to stay. Bit of a hassle getting the keys and parking organised. Had to wait a while cute we arrived to early . Rooms were excellent, nothing to complain about except getting in!

Was a lovely spot to stay. Bit of a hassle getting the keys and parking organised. Had to wait a while cute we arrived to early . Rooms were excellent, nothing to complain about except getting in!

The apartment was very clean and tidy, I would be happy to stay their again.

Not worth the price tag given the cracked window, the unemptied ash tray, the confusing car park arrangements and general lack lustre appearance.

My secretary booked this "hotel" by accident. This was a genuine mistake for another location that I routinely stay at in Southbank. Despite immediately contacting the hotel, they refused to cancel the booking. Upon arrival, it appeared the toilet had not been cleaned. Insects in the ceiling lights. Furniture and fit out is very sparse and tired-looking. Will never stay here again.

We were there for 1 night. Good size apartment, comfy beds great location

The WiFi didnt work at all. The beds were very uncomfortable including the pillows. The shower tap was leaking. there was a bit of mould in the bathroom due to no ventillation. The couches were worn out and uncomfortable. There were stains on the dining room chairs. Other than that, the rest of it was very nice and convenient.

The WiFi didn't work at all. The beds were very uncomfortable including the pillows. The shower tap was leaking. there was a bit of mould in the bathroom due to no ventillation. The couches were worn out and uncomfortable. There were stains on the dining room chairs. Other than that, the rest of it was very nice and convenient.

So check in was vague, a little more direction as to room and building would have been great. Booked for 3 kids but only got 2 beds. Apparently I needed to further specify that I needed THREE beds for the THREE children Id booked for. The rooms were large and spacious. They were clean and I loved the access to our kitchen and laundry facilities. Views were stunning and there was minimal obstructions to the view. Was pram friendly and the other guests were very pleasant.

No service staff in the apartment. Security deposit was asked by phone. Staff at the concierge are not dedicated with the apartment. Door lock was very worned so hard to get in and out by keys. Most electronics didnt work - dishwasher, tumble dryer. Waited for 10 mins to get hot water shower. Power outage experience on Sunday and a manager was so rude and hung up the phone during a conversation. Rooms were so hot - air conditioner is only at the living room - and viewed by apartments near by. We had to close blinds all times. Blinds are not easy to operate. It was the terrible experince ever weve booked through Expedia!

No service staff in the apartment. Security deposit was asked by phone. Staff at the concierge are not dedicated with the apartment. Door lock was very worned so hard to get in and out by keys. Most electronics didn't work - dishwasher, tumble dryer. Waited for 10 mins to get hot water shower. Power outage experience on Sunday and a manager was so rude and hung up the phone during a conversation. Rooms were so hot - air conditioner is only at the living room - and viewed by apartments near by. We had to close blinds all times. Blinds are not easy to operate. It was the terrible experince ever we've booked through Expedia!

Great location and lovely 2 bedroom apartment with a fabulous view of the bay.

Check in was easy but with limited information provided. E.g. No directions given as to how to access the pool and gym. Room was comfortable and well equipped, but had a stale smoke smell, and bathroom had dirty tiles.

cleanliness was terrible. toilet not clean, cupboards in kitchen not cleaned stains and dirt inside. carpets stained and marked looked really dirty. fold out couches very uncomfortable. Door handle on front door could not be turned without great effort. Only locked with key from inside not outside as you were leaving room. No furniture/chairs on balcony had to take out dining chairs. telephone did not work and could not contact concierge from room unless using own phone, which went to answering machine and even though left message never received call back and we were there for two days.car park numbering was a joke. even though we had a map highlighting our spot, we could not find it due to bad mapping and the numbering was not in any sort of sequence. I had to walk around the car park to find the spot allocated to us. Spare car park was paid for and the number given over the phone and asked to pick up ticket from concierge. Concierge gave different space number but when found this number (again walking around the car park) it was occupied by another car with complying label we had to park elsewhere to go and speak to concierge again and was given the managers spot for the evening. Frustrating and disappointing stay.

We had a great time at this apartment. The only thing that we were disappointed with, was the fact you couldn't leave luggage in the foyer (even though we eventually were allowed to). Nice rooms, kitchen was functional.

We had a lovely stay, beds were comfortable, room had a lovely view would stay again.

Perfect service and wonderful apartment with garage!

The first arrived I found the front door was broken. Wifi was not working. Even fixed later, waste my time to make so many phone calls.