Everything looked perfect as described in the photos

Location good and all the facilities you would expect in an aaprtment and good welcome pack. Communication poor and needs adressed. Issue reported with sink ignored. Also the matress cover was badly stained shower felt like it was poorly installed very loose. After booking I was asked for ID and a deposit. I assumed this was a scam so ignored. On the day of my stay I was contacted to ask why I hadn't paid deposit or sent ID. I understood hotels.com advise not sending any money outwith the site but was told if I didnt the stay would be cancelled. I was also told my deposit would be refunded the day I checked out. This did not happen and in fact was only sent the following day after I emailed to ask.

The location is great, just 10 minutes from the main train and tube station and next to all the shops. The place was clean and it had plenty of kirchen utensils. My studio faced the back of the building which meant i got the sunshine but not the street noise. I would have preferred black-out curtains as the blinds are great for privacy but the sunshine will wake you up in the middle of the night. Like any other hotel, once the neighbours start turning in for the night, you can hear all the doors shutting.

Really good staff. Very clean. Good appartment but the bed was horrible. ( I've just moved to another in the same chain and the bed is great, so no excuse.)

Clean and comfortable, but would benefit from refurbishment! If flat is on the front of the building, there’s a lot of noise and light from the street, at all hours! There are no blackout blinds, so bring an eye mask! Double glazing reduces the noise, but you’ll need ear plugs if sleeping with windows open. The hot water cylinder only heats up at night, so it’s not unusual to have no hot water in the evenings!

Really decent for what it was. It's super close to and in the middle of the city center for Reading so it was a lot easier to get places because it's also close to the freeways. There's a polish market right next door and bank which made it super easy to get stuff in a pinch. I wish the network was better because it was super laggy. The place was alright it was like a 90s blast from the past three big old tv that you can't stream to and the furniture but I mean for the price it was great to have a full real sized fridge(not as big as stateside but a lot better than baby fridges we encountered), toy washing machine that took forever to dry but at least they had it and a dishwasher that worked. Loved the cleaning and fact everything you need was there it was kinda like a extended stay mixed with like a mariott residence inn minus a free breakfast and free parking. That was a trip though the parking was tiny in that broad street mall parking structure and you have to automatically pay for like a week at the machine. Super hard to manuever a SUV up that tight, steep ramp. The bed was ok and everything was clean. Kinda weird way to check in but that seems to be the thing over there.

Great service

I've stayed here a few times now and every stay I have the same issue with the television not working or being available. It's a shame that this makes this accommodation no good. I'm travelling for work, so the basics matter. I've just cancelled 8 weeks of bookings after experiencing 3 weeks of the same problem.