No phone in room, fridge had to be requested, internet connection was absent at times, and when available signal was very week.

I stayed here a couple of years ago and the place was really nice now its starting to become a run down building and the maintenance is lacking. The handle cover was missing, no mirror on the door and a bunch of little things. The overall building was subpar. I wont be coming back here anytime soon.

Beautiful hotel, amazing breakfast, accommodating staff

DO NOT STAY HERE. NO HOT WATER AND THEY REFUSED TO GIVE ME A REFUND. MY 1ST TIME IN CARTAGENA AND THIS PLACE RUINED MY VACATION. TOWELS WERE STAINED, I USED MY TRAVEL TOWEL. THE REFRIGERATOR IS SO DIRTY OR RUSTED. THEY NEVER HAD BASIC HOT DRINKS THE 2TIMES I WENT DOWN THERE FOR BREAKFAST. ON CHECK IN, YOU WON'T GET NO INFORMATION ABOUT LOCATION OF BREAKFAST AND WIFI . I NEEDED THE WI-FI WHEN MY MINUTES RAN OUT, AND IT DID NOT WORK IN THE ROOM. NO ENGLISH SPEAKERS AND IT'S FAR FROM THE TOURIST AREA. THEY CHARGE SOME RANDOM FEE CALL INSURANCE WHEN YOU GET TO THE FACILITY. I DO NOT RECOMMEND THIS PLACE!!!

Probably I wasn't in my best day of luck, but let me share an advise. If you ever get to a place to find a toilet plunger next to the toilet, air condition faulty, light in the bathroom RM304 drops when the room door is closed; don't think mayhen is coming, you're already there. At first glance the facilty looks really nice, but when you get the feeling of the stay on few details maintenance staff obviously overlooks, the feeling isn't the best. And then, the staff specially the restaurant staff has a first place in disregard for customer service, or perhaps was just personal.

The location of the hotel, it is very dangerous! In the report on the picture's shown are not very accurate

The only con to the hotel is that it lacks hot water when you take a shower and it's outside of the tourist area.

I went to Colombia last week and visited four different cities, in which every hotel was better than the other one, until I arrived to my final destination Cartagena and stayed in Hotel Altamar, then my nightmare began. First, I arrived at night, so tired after a long trip and the front desk guy did not found my reservation. I had to leave my baggage at the lobby and go to eat something while He look for my reservation. An hour after, He still not find it, then He has to do a manual transaction and told me to give me the details the day after in the morning. We went to the room and everything seemed ok! Next morning, I was so excited to get my complimentary breakfast, believe me, you better go to a a cafeteria, the worse breakfast I had ever have in a hotel. We left the hotel to take a tour and put the "Do not disturb in the door." When I got back, all my things were moved and they did enter in the bedroom even thought I asked to not. Then I went to take a shower and they did not leave any towel in the bedroom at all and did not refill or replace the shampoo or conditioner o soup. Now, the beds are ok but you will have a backache after two days. The last and worst is that THEY CHARGE YOU IVA (TAXES) which is illegal for tourist to be charge taxes in Colombia. Yes, you do have the option to request the devolution of these taxes at the airport, but YOU CAN'T BE OBLIGATED TO PAY IVA IF YOU DON'T RESIDE IN COLOMBIA OR HAVE OTHER CITIZENSHIP. Please save yourself having a bad time