It was quite dirty and very old fashioned. Additionally there was no way to access the WiFi network and the promised whirlpool also wasn't there. The Frontoffice staff was very nice but that made in no way up to this "4 star" experience

We booked a superior four-beds room, the pictures on hotels is a room with balcony but when we checked in, the room has no balcony.

The service was good! Alan from the reception was very friendly and helpful! Thanks so much for having us!!

Convenient but noisy location with a small (max 4 car) private parking. Very clean but extremely small room. Huge bathroom with lots of wasted space. A tall shoe cabinet for 12 pairs of shoes right under the towel rack that turns it unusable. Elevator, breakfast served, huge balcony with half covered by three A/C units. Absolutely no sound insulation. Even on the third floor you are having a feeling that the front door is made from carton, because you hear the passing cars as if they were almost in your room. It is OK to use the hotel if you travel by car, but otherwise is not of a great value. Front desk service was good.

The address of the property was wrong The street number was listed as 395 but was actually 394. Because the numbers on either side of the road were out of sync it was difficult to find. It was much further along than we thought. Our info promised us a welcome drink but the desk clerk told us for sanitary reasons they hadn’t been doing that for a year. However we were free to buy drinks. My room had a very musty smell. A very positive thing was that our desk clerk arranged for a ride to the airport for us at 5:00am. The driver showed up right on time. The desk clerk was generally very friendly and helpful. The hotel was a little far from the centre of town but there was a great family oriented pizza restaurant across the street

The hotel was okay for two nights, however, it definitely doesn't deserve 4 stars. Having stayed at dozens of 4-star hotels in over a dozen countries, I can say with certainty that it was the worst one. Maybe our experience would have been different if our room wasn't located in the basement and yet, no matter where the room is located one expects a certain quality level from all the rooms at a 4-star hotel.

Although is not near the city, the area is quite good - pizzeria right in front of it and a shopping area in the neighborhood. Good breakfast.

Dirty room not cleaned before our arrival, VERY BAD SMELL. Mattress totally destroyed. SCHIMELPILZEN in bad zimmer und haare überal. This is what is called a 4 star hotel...