Great location and great hotel. Absolutely loved the views out over the city and up to the mountains from breakfast on the top floor. Super close to lots of what I wanted to visit in Santiago and really handy for lots of great restaurants nearby

Staff was helpful and friendly. Hotel was relaxing, felt safe and comfortable. We will stay again in the future.

Had a very pleasant 6 days stay. I had to place a deposit of US 100 as a Sercurity and was told that it will be refund to my Mastercard account. a week after checkout. Check out 10 days ago and no refund so far. Just annoy that it takes such long time to get your money back.

Loved the area - great beer, food & coffee. Hotel staff were excellent!

Exceptionally helpful and welcoming staff. The bed was very comfortable, and the room was well-appointed and quiet.

Slightly dated bedrooms - but an excellent size. Excellent breakfast - with lots of options and fresh food made quickly. Nice bathroom. Nice touches - coffee machine, 'business lounge', nice bar area. Fantastic location.

Staff are friendly helpful. Great location close to everything. Great breakfast kitchen stuff also very attentive room is clean and quiet. Nice beds. We enjoyed it very much.

perfect location, super clean and spacious.

Attentive, helpful staff, quality amenities, excellent breakfast and a spacious, well appointed room.

Beautiful hotel to stay at. Clean modern and comfortable.

The hotel is a bit tired. It needs freshening up. The location is superb. The breakfast is not very good at all.

The hotel is located in a premium spot of the city, safe, good restaurants and several things to do walking distance. My main two low points were that the hotel restaurant bar hours were very inconvenient for a work / pleasure trip ( 5 to 9 PM only ) and the rooms were nice but total lack of privacy in the restroom area makes it uncomfortable for a couple if you are not use to totally see and hear each other every time you go to the toilet or take a shower ( glass walls all around as dividers between WC/Shower/bedroom so be ready to be in a fishtank )

Excellent service throughout hotel from all staff. English widely spoken. Interesting and safe locality with superb restaurants and bars.

I had a wonderful stay. A short stay but very relaxing and amazing. I had a wonderful bottle of red wine waiting for me in my room. The staff at the front desk were amazing. They were very helpful and attentive. The location was nice close restaurants around.

The property is nice, staff are helpful and pleasant. The hotel is situated in a great neighborhood. Breakfast was great.

Excellent staff especially the reception always eager to help. Augustine, Nicholas, Karina, and Pablo you have been great. Clean property, great staff. Nice Breakfast and lovely staff at the restaurant too.

Clean, great staff very helpful. They ensure you taken care. Augustine, Nicholas, Kareena, Pablo, Alexander, good breakfast

My wife and I had a great sray at Cumbres Lastarria, the hotel is beautiful, chic and very well located. The only thing we didn't like as much was the breakfast, no variety at all, pastries don't seen to be fresh and were very dry. Overall, a really good stay.

Great location, tons of things to do and see at walkable distances.

Very accomodating, helpful and overall welcoming staff. Nicolas at the front desk made us feel right at home. Great breakfast with multitude of choices. Modern facility in good location.

Good location in trendy area, good breakfast, comfortable bed. Regrettably, bathroom separated from sleeping space only by a glass wall, towels are inextricably on a shell in the toilet room, which has not only just a glass door but not even a full length one. TMI even for intimate partners.

Great location, safe environment, very hospitable staff

It’s a very nice hotel with friendly staff in a perfect location. You walk out of the hotel and you are steps away from restaurants, bars and the night market. The breakfast was also delicious with many options.

Daniel from reception was great

Staff is a bit rude, especially to people of color it seems.

Excellent location, room design is unique, great staff that can speak english

Nice hotel in an excellent location. Lots of restaurants nearby-

I liked the modern part of the hotel but I don't understand why do they build glass, see through doors for the toilet and shower, assuming there are only couples staying. I was traveling with a friend and it was very uncomfortable, even if you were traveling with your recent partner it would have been!

Staff was wonderful. Located in the middle of everything. Great restaurants right on the same street.

Staff is great. Location is great if you don’t leave the immediate area. Great restaurants on the same street as the hotel. Santiago used to be a clean & safe city but now it’s a dangerous and dirty city. Just be aware and beware!

Overall, I’d say a stay here is “Meh.” The hotel is in a good location with tons of great restaurants and bars right on the street. The beds are comfortable. The breakfast is good with plenty of choice. The service is a hit-or-miss, sometimes really welcoming, sometimes just pretty stoic. Same goes for the hot water as a hit-or-miss, in a 5-minute interval, it could go from a blip of hot, then cold for a long time, and back to a blip of hot again. We had the smell of sulfur come through the vents it seems twice a day, in the early mornings and then again in the evenings, could’ve been more but we weren’t in the room the whole day to say. It’s clean overall, it’s just a hotel I don’t think would be in the top of our list to return to. The location was the best thing about it perhaps.

Cosy and comfortable room. Breakfast has hot and cold options both. Lighting in the room is a little dark and dull. The staff are very friendly, helpful and courteous.