Enjoyed the swim up pool

The swim up room was nice and the presidential suite was also nice

I liked the different food options, the property was extremely clean and most of the staff were nice. What I hated was the long wait for the room and that checkout was 12noon yet a room attendant came knocking at the door from 11am. That was a total turn off for me.

The property was lovely and the food was also good. The staff was also mannerable. Overall, it was a good experience. However, management needs to focus on coordination and organization. The staff can only do what they're told and with what they're given. I got my room after 6pm, and only because i decided that i wasnt leaving the desk until i got it. And then on check out, i got a call promptly at 12 that i needed to leave the room or else be charged. That was a major turn off. I was ready to exit but the room was somewhat far so asked for a bellboy. I have yet to see him. Had to drag the luggage and luckily saw one of the go-carts. There was also staffing issues in some areas which resulted in delays. Royalton, fix it please!

Beautiful property but not very clean. My room was never properly cleaned, I didn't have towels/wash cloths. My pool was dirty and had cups left over from previous guest. The restaurants and food was very tasteful except for the Zen hibachi restaurant...The restaurant was very smoking and i was coughing throughout dinner.

Wow!! Just wow best hotel this far in negril!!!

I’ve been to this hotel over 5 times and this time around I was disappointed. Everything was limited and nothing was ever on time. I hope they improve overtime because it’s a really great hotel overall and the food is always great.

Our tv was down and we were told that they were doing upgrades and that in a few hours from checking it would be working. My family are very busy people and barely have time to spend away from work. We mostly stay in and watch tv and we also have a 2 year old that loves to watch tv. We didn’t have any service even up to when we were checking out. I’m very disappointed and I was not reimbursed at all. There were dirty dishes stalked on one another from the day before we left and even when we were leaving it was still there in the stair case and stunk. Over all it was nice and staff were friendly except the last person we engaged with upon checking out.

To be frank I LOVE this property however this stay was disappointing. I am trying so hard to remember the names of the two young ladies at the front desk who checked us in and also a slim built dark youngman (HUMBLE SOUL) who waited our breakfast and lunch the 2nd day. These 3 people are ASSETS to this property, the passion they have for their job is out of this world. Our room was CLEAN but we where turned off by a very dirty shirt that was set down on the side of the pool, along with a drinking glass holding an empty water bottle in it. To add to that, the smell of the sewage was unbable!!! It took 3 to 4 tries before the toilet would be properly flushed. It would appear as though there was a bit of staff shortage as some could be heard complaining. The long lines at the restaurant to be seated was ridiculous, and the flies....OMG. All in all I love this property and hope these areas will be worked on so We will enjoy our next stay. PS. There was a BIG crab inside the door on the balcony....lol

Love it!

Check in was horrible. Arrived at 7pm and didn’t get my room until midnight. To make matters worse, I paid for an upgraded room and got downgraded instead. I was told that they didn’t have any swim up suits available. So I basically paid for something I didn’t receive. I tried to speak to a manager, but there were none available. I kept being harassed by security about being in a particular area of the hotel that I paid for but couldn’t access because of the downgraded room I received. All around poor customer service and over worked staff

Terrible staff, from the check in to the bars restaurant and pool. Arrogant rude lazy. All of them. Seems to be in the hotel culture, I have never experienced this anywhere else in the world and I travel a lot.

Not worth purchasing diamond club packages, you do not get the service entailed and end up doing everything yourself. Very bad experience at this resort, after spending thousands.

Communication was not effective among the employees I felt misguided and each person I was told to go to would send me to the next. Apparently, the resort is using a new app and they would direct guest to use the app but it had it issues as well. On the day I should leave bare in mind check out is at 12pm someone came knocking at our room door at 9am, another came at 10am then 10:46am. The front desk called at 11:15am. I have never encountered anything of the sort. The employees tends to congregate among themselves alot speaking when guest are their waiting for a service. The restaurants are hot a few doesn't have any AC and sometimes close for whatever reason. The food and drink was okay nothing to talk about. Entertainment was good as well especially at night time. I would not recommend this resort to anyone.

I checked in at 1pm and was told that check in time was at 3pm and I couldn’t get a room. I did not get a room until 5pm. Next day I was told that if I don’t check out at 11am I will be charged

We loved this resort!

It started badly as I was unable to find the property due to the Lack of proper signage, lost almost an hour trying to find the place. Parking was horrible as i had to drive to the back of the property, thank God for the Golf cart. After checking in i was given the incorrect room, paid for Ocean view and was given something else. The staff and management tried their best to remedy the situation. Pros The restaurants are nice just try to get a reservation. The pool and entertainment are fun The grill is awesome Room service is decent Cons The buffet is horrible Some staff wont pay you any mind unless you tip them.

For me the Spa was the best. The couples massage will have you feeling like a new person. For couples request Angela and Simmone

Staff was very good… butler service was excellent O’Neil and Kaneesha were very accommodating….HOWEVER what we paid for was a little disappointing… food wasn’t the greatest and portions were small. They asked for food restrictions but was not accommodating in this area. Ac unit was not working and sheets were damp because of how hot it was. Resort should have a public washing machine and dryer service …

The staff here do not have the customer service training to meet basic needs. The food sucked, check in was late, rooms missing items and when you check in with a friendly demeanor you are met with a nasty attitude by majority of the staff.

STAFF WAS GREAT, from check in, butler, wait staff, they all were exceptional. The infrastructure is in dire need of repair broken and damaged mirrors in the room, damaged furniture. The property has deteriorated so quickly it’s sad. Lack of maintenance.

When i booked they say one child is free when i get to the hotel i had was to pay for my 3 years old child.......i was rip off false advertisement

We had a swim out in building 2 with a view of the beach and ocean. It was quiet and the perfect spot. The only fault was that it was extremely humid at night and the restaurants and sports bar although air conditioned had the glass doors open to the outside which made the dining and sports bar warm. After being in the sun all day it would be nice to be able to cool off at night somewhere other than your room. Other than that - would totally go back.

Check in process is so slow .That was the only hurdle .Rest everything is alright

This resort exudes luxury! From the amazing staff: Chris-Anne, Daron, Denato, Leon & Joan to the ambiance. Everything was absolutely perfect! I cannot wait to plan my next vacation here.

The service was HORRIBLE! Staff is not aware of anything within the facility, they are very rude, don’t want to assist and can not accommodate large groups. I am for a wedding and I’m order to get service I had to mention the bride and groom name which I was encouraged to do so by staff. NEVER AGAIN WILL I ATTEND OR RECOMMEND.

They make you have a seat in the lobby instead of going to the counter. Only to have you go back to the counter to get your wristbands and check you in. My 1st room was so filthy! The bellman called the desk and changed my room. My 2nd room, as I unpacked, and attempted to take a shower, there was no hot water, as I stood in the shower for a few minutes for the water to warm, I noticed the water was not draining. I got out the cold shower to call the front desk, only to be placed on hold for over 10 minutes. As I waited, I noticed the bed skirt was disgusting. I got tired of waiting, so I packed up my items to go back to the front. As I was getting my bags I noticed a nasty ROACH crawling down the wall. I took a pic of it and left the room. I went to the front desk to tell the manager about the filth in both rooms, but they left me standing at the front desk while they helped others. When the manager finally came over to me. Unapologetically she said we’re changing your room. I showed her the picture of the roach and she told me roaches are normal. They come from people leaving food around. I told her roaches comes for filth and either way the room should be clean and have no roaches. Now it’s 4hrs later since checked in. The manager told me to wait while she checked on my room but I looked over and she was helping others. I patiently waited until I had enough. I was finally in a “decent” room. Management sucks. They did nothing to accommodate me for the inconvenience. Never!

The staff was very rude and never refilled our refrigerator for 5 days after me asking. It was very hard to get a reservation for any restaurant we had to eat at the buffet all those days. The only good thing was the vide team by the pool area

The property is dated and there were a few hiccups, but I would absolutely return. Staff & service were good overall, & the grounds were beautiful and clean. Lots of mosquitos! A few improvements would make this property perfect! Check-in went smoothly with a refreshing drink. Michael at the front desk and Daniel the Bellman were helpful. The room, though dated, was clean with a good A/C & ceiling fan. Some minor issues included a tricky jacuzzi drain and non-working phones, but the shower was great and the minibar was stocked. Adding Coke Zero would be nice. The mattresses need replacement. A $200 deposit was authorized at check-in. It was a hassle unblocking movie rentals, requiring a supervisor. The buffet food was excellent, with immediate seating & variety. Shantal and Kemar provided great service. However, the buffet could offer plantains more often. Improve the single leaf Caesar salad and crabless crabcake at Hunters. Room service was slow (1-1.5 hrs) and often out of items, including CokeZero. Pools/beach were clean, with a high-energy vibe team. More towel stations would be beneficial, but the food truck and jerkhut were highlights. Housekeeping did a great job, even with valuables left out. Frequent calls about check-out were annoying despite arranging a later departure. At checkout, there was confusion about using the deposit to cover the movie charge-lead to a strange exchange and a delayed receipt. Despite these issues, the overall experience was nice

Beautiful location, friendly and helpful people. Amazing beach and snorkeling!

Majority of the staff had an attitude. The place is really nice however the people’s attitude is a serious concern.

From checking in to room service were all slow & terrible experience. Beach had a lot of mosquitoes, no one ever came to replenish the water in the fridge. People spend alot of money & should have more option on the room service menu. We wait for months to go on vacation to be stress free & relax but this vacation wasn’t it. Sorry but I won’t recommend.