Wonderful hotel and area Would definitely go back there

Everything was perfect! The staff is so friendly and the rooms are big and very neat. We would’ve love to have more activities or parties planned on the roof top!

For the price point, this place is superb!! It would be difficult to find an all inclusive, two bedroom suite with in room Jacuzzi and access to two sister resorts for this price. Staff is excellent. Food is presented exceptionally, however they clearly use cheap quality products so the taste is not as refined as expected. Definitely pay the 300 MXN for two hours in the spa. It's well worth it.

Not the same as it was a few years ago, the sister resorts were free to access, and now charge a fee to enter. Room was only cleaned once on a 3 night stay, other than that, everything else was good. I'd probably find else where to stay next time.

Beautiful place with great amenities!! Very friendly crew. Overall worth the trip!!

I love this hotel

Amazing , I loved the whole experience.

Minutes away from everything.

Great staff and customer service

The

I called ahead because it was our honeymoon. They went above and beyond. My bride (a local woman) was absolutely blown away. Thank you so much for everything. We’ll be back some anniversary or another.

The pool was nice and the staff was kool.

N/A

Our experience wat great! Staff was very attentive and accommodating, rooms were spacious and clean! I was greeted with a mimosa and had bottles of champagne in our room! Food was excellent especially the roof top bar!

Hotel was amazing, the Mexican restaurant it was the best, service great our overall experience very nice 😍

I reallyyyyy enjoyed the Suite. They upgraded me OMGGGG!!! I was truly flattered and shocked. I’ll never stay in a regular room again lol. It was like an apartment. The location is perfect for food, shopping and the beach. The food was “meh” but the service and kindness of staff MORE than made up for that. The bass music on the roof is loud but not intolerable. I already told my family that this property is a 10/10 luxury experience. I would most definitely recommend Reef 28 AND stay here and ONLY here when I come back. Thank you.

A bit noisy but everyone was having a good time so it’s understandable. I would stay here again

The hotel is horrible!!! I took the suite room No ocean view instead of that buildings ,food small from the dining room No activity The beach is two blocks from the hotel The food is very basic not Something special... The breakfast limitede The dinner, when you arrive to the dinner they'll tell to wait 50 min, by the end we went to eat dinner I would not come and recommend again this hotel.

Arrived rented, Master suite I was placed in a Junior suite no air condition talk to manager he ended Moving me and my wife to a sister resort after paying for adults only ended up in a family resort

The hotel was aesthetically pleasing, and the staff was kind. While my stay wasn't exceptional, it wasn't a bad experience either. The location was fantastic, with many shopping options, restaurants, bars, and convenience stores nearby. Our room was nice, and housekeeping cleaned every day, which has become rare since COVID. The rooftop offered a beautiful view, and I loved that the pool was heated at night. However, there were several downsides. The lobby and elevators were uncomfortably hot, and the hotel really needs to address this. Although our room was nice, it faced an old grass wall, and the bed pillows were extremely hard. The food quality was lacking, except for the Asian restaurant. The all-inclusive system was inconvenient, requiring us to sit down and order each dish, which took a long time. They only offered one buffet-style meal (breakfast), which I found odd. There were no vegan options and absolutely no options for guests who don't eat pork, so my husband struggled with that all week. Additionally, there was no room service, which was disappointing, and I often felt unsatisfied. Every drink I ordered was not good, and many bartenders did not fully understand English, so I had to go elsewhere for a drink, which was a bummer. While the rooftop was nice, it only had one pool and two warm jacuzzis, leading to overcrowding. Overall, there were some positive aspects of the stay, but several areas need improvements. I would only stay here again if improved.

This is hotel is phenomenal! The food is excellent and fresh! We changed room on the second night and they gave us a bottle of wine, desert and put flowers on the bed! Great experience and customer service! The servers Ivan and Franscisco made our vacation !!!

No hospitality. Canceled our reservation even though we reached out to let them know our arrival time. Expedia and hotel let us down scrambling for somewhere to stay after being involved with IT outage. Horrible experience that ruined my birthday!

Staff was SUPER friendly and attentive very different from their other resort in Playacar, we spent a day there and couldn’t get out of there fast enough! Overall very nice facility, however, I believe our room was directly over the waste facility and the stench was trapped in our room. Smell was a bit unbearable, I had to brew coffee to help! The pool is very small and open to the public so don’t count on having much time in the pool. Space is already limited as is. And no room service which was kind of a bummer to always have to go down for drinks and an appetizer. Sometimes you’re just not in a sit down meal mood. Overall it was a good experience.

We absolutely loved the property, staff is amazing, clean facilities, room was outstanding, and the rooftop was the best part. Only complaint was the food for breakfast, and it took forever to receive your food at the restaurants (over an hour).

Second time staying here and I love it! The food can be better but no bad complaints. Love the views from the rooftop pool!

Great place great price very nice .. all inclusive menu could offer better food selection but place and staff are amazing

It super

We where very happy with our stay since we checked-in at Reef28. They had good customer service and also the food was good. The cleanliness of the hotel was very good. Overall we had great time. It made our stay very interesting. Philipe was very amazing person he made our stay more interesting by giving us information about the activities which shouldn't miss. Thank you Philipe.

Excellent hotel. The only thing is the lady at the breakfast restaurant. Her attitude is discriminatory. When I arrive to the restaurant, she was like “Your breakfast is not included” with attitude voices. I told her, no worries, I’ll pay for that. Her face was very disappointed!

This was our second time at The Reef 28, and we loved it! It’s a very different type of all inclusive, but has wonderful food and service. It’s nice to be able to order from a menu instead of a buffet that’s been picked over. The hotel is very clean.

Loved it

The whole staff is absolutely amazing !!!! Thank you all @ The Reef 28 , you exceeded our expectations and made this stay for my cousin and the absolute best :)