My stay was amazing the hotel was so fancy and nice.

The TV didn’t work. Your troubleshooting tech did an excellent job fixing the problem.

Didn’t get to check in all though we had a reservation. They didn’t have any rooms available after waiting 40 minutes in line. Worst experience ever!

Check in was easy and quick. Room was clean. Front desk associate was friendly

They turn your water off in your room and don’t let you know! To several ppl in rooms and customer service is mid

Bally’s is a dated property. It could use some renovating … but if I had to stay again, I would .

The beds were so comfy & the rooms are very spacious!!!

Disturbance beginning at 2:30 am, women screaming at each other had to call security several times. The language was terrible all night long. Nothing was done to these people.

Check in for our two rooms was supposed to be 4pm. Neither of the rooms were ready. They downgraded 1 of our rooms due to the fact that we had a 5 month old with us with no real way to sit and wait a couple of hours. This was helpful, but it required downgrading our room.

I tried to call Hotels.com for the past two days to try and cancel. I clicked the button originally and then when I saw this day was still there. I continue to try to call. I got a great rate, but had a family emergency and knew what I would not be able to go. Please remove these charges or please call me at 918-520-7919.

Broken escalator. Broken elevators. (Got stuck in one; got hand slammed in one door). Missing screws at top of brass panels inside elevators. Buttons for floors stuck so couldn’t get to our floor on one of them. Light up panels inside elevators to show the floor above doors falling crooked. Key cards would not work after three times of rekeying. Maintenance couldn’t fix. Needed that room handicapped and couldn’t get in. Wanted the same floor but had to be in a non handicapped room which made things a little more difficult. Machines would not take player’s cards. Needed a shower after every casino visit because of terrible cigarette smoke ventilation. 6th floor elevator landing smells like urine. Needs some money and love thrown at it. Waitstaff in restaurant first floor, and the food, were awesome.

Great room and property. Great amenities. Improvement needed for hard to reach places for example, around and behind bed, behind drawer/TV/refrigerator and corners of room..(all places mentioned are on the floor).

When we arrived at 7:50 pm to check in they said the room was still being cleaned and it would be a while until we told them we had a pet with us that had been left off our reservation on their sight. Then they have us a room. The toilet was running when we got in here, one of dresser drawers is broken and so is the phone in the room. Then at 1am we have a person breaking into our room and luckily the locks were on or they would have gotten all the way in on a mix up from front desk and check in. Very terrifying and scary.

Check-in staff unfriendly and unprofessional. Dusty surfaces in rooms. Not terrible but far from great.

Good comfortable clean environment with great service

Very nice clean spacious room. Loved it!

One-night stay at the beginning of a 3-week road trip…excellent accommodations. We try to hit as many casino hotels as we can so we can play a little; and have a lit luxury once in a while.

The room was in good condition with the exception of the noise the toilet made when it was flushed. The bedding and the air conditioning were both good. On Saturday the hotel lost usage of all the elevators with the exception of one and it remained like yhat the majority of the day. Then again on Sunday morning the elevators were not working again. Two of the four were not working prior to check out time. The staff at the front desk were trying to be courteous as they could be. Being able to access the garage from the second floor was a benefit as it cut down on the need of going down to the lobby and having to entertain other client's of the hotel, the Casino and the restaurants on the main concourse.

Very nice rooms. Enjoyed our stay. We will stay again

Everything was good, except for the fact had no water for the whole night. The hotel seem to be on some type of tight budget. No bed spread, only sheets.

The only restaurant open downstairs, which is right across from the desk absolutely horrible. Had dinner there. I couldn’t eat that the next morning for breakfast. I got spoiled milk, dirty silverware. And decided not to eat the breakfast at all. This has gone downhill considerably I will not stay here again. Only because of the restaurant.

Nice room nice people

Rooms are adequate but not great. Bathroom had mold in shower and rust around fixtures. Shower floor is VERY slippery and is a hazard. Staff are good and service was adequate. Facilities need an upgrade.

10/10

Room was clean and Plenty big. Had tub and separate shower. Quiet. Hotel staff was very nice.

Front desk staff wasn’t very friendly. Room was nice.

It was very clean.

Smelled of animal urine, we were told the only opening was on the animal floor friendly floor and it stunk. The next day we called for room service 6 times and no one answered, finally called the front desk and they said all we can do is transfer you to them. They never answered. Then on day 2 we got a call that we were checked out of room when in reality we had another night booked, and needed to come to the front desk to clear it up. Spent 30 minutes down there resolving the issue and I’m still not sure why this happened but they were concerned my card would be charged twice and all kinds of mess.

It ese PET friendly! We appreciated the dinning options and how they received us on evacuation

Great place to gamble

Good job!

Great stay!